DoctorBase

Had a talk with a representative and signed up for a free month trial for doctorbase. I was asked for a credit card information to make an appointment for a meeting 2 weeks later and promised i will never be charged.
after few hours later, i looked up my credit card balance online, and there was $ 300 charge from them.
I was so furious and send an email to cancel that because i never gave an authorization.
Refund was made in few days, but you know what?
i was charged again a first day of next month, and sent an email then the response was
«Dr_​_​_​_​_​,
Thank you for reaching out. I’m sorry you’ve experienced difficulty with billing. My hope was that after we refunded the initial charge we could move forward with getting you started with your DoctorBase program.
I understand now that you wish to cancel and I apologize for my oversight. I will provide your notice to our billing team so they can reach out to address your concerns as soon as possible.
If there is anything else I can assist you with please let me know. Thank you for your patience.
Sincerely,»
if you have a talk with a representative, they will charge you (even you do not give an authorization)
be aware!

Signed up 3 months ago. Still waiting for them to set up my service to function properly. The fact that it doesn’t work has not stopped them from charging me the monthly fee. They asked for my credit card info «to keep on file» and then charged me immediately without authorization. Not only did they not refund my money, they continued to charge my card after I cancelled service. They are either intentionally criminal or just completely incompetent.

worst company I have ever tried to use. I pay. Then no one is available to start process. After weeks of attempts. I ask for my money back. They say check is in the mail. Where did they mail it. still waiting. 3 weeks later.

Surprised to see Doctorbase on Unilocal but I’ll give my experience. I moved from kaiser permanente which I loved because I could email my doctor and they had a health app which gave me a lot of reminders that I could set, I help take care of my grandma and these came in super handy as I’m also going to school. When I had to move to another health insurance I was surprised when my doc told me they were going to use Doctorbase to allow me to do essentially the same things.
The bad: It doesn’t have all the features that the Kaiser apps did, especially with all the custom health reminders that i was able to set up before. And someone really needs to figure out how to take the old records from my kaiser app and put it into the Doctorbase app automatically. Come on, its 2014 and I can do this with my Google apps!
The Good: They just released a new feature called Ask Doctor and whenever I have a question, a whole bunch of doctors answer for free. How quickly a doctor will answer me is pretty amazing as I’ve never waited more than a few minutes for the first answer.
Overall: 5 stars because they let me have the same stuff to communicate as when I had kaiser. Needs some more features to catch up to Kaiser, but they also have a super cute panda bear as their mascot, so kudos to their design peeps.

We have had the very best experience with DoctorBase. Sean Cotrell and the other staff have helped immensely with our web presence. We have received a 10 fold increase in new patients with the help of DoctorBase. I would wholeheartedly recommend DoctorBase and Sean to anyone needing a company and strategic partner to handle your web presence. The very best it gets!

As a patient, I recently stumbled upon DoctorBase’s ASK feature. It is an anonymous entry field where you can ask any health question to medical experts and doctors across the country. I was very impressed on how quickly I received over 10 very thoughtful, personal responses from all over the country. In less than 24 hours I had plenty of advice and I could see the correlation between many unique perspectives. I was also able to see that one of the doctors was near my home, so I will be reaching out directly for further advice and consultation.

After having several issues I am very impressed with how John Kim the CEO of DoctorBase handled and resolved my issue. He personally came to the office from San Francisco to apologize and see how he can make things right. Mr. Kim was very professional and I really must say that I was impressed with the fact that he personally cam out himself. It shows that the company truly cares about it’s reputation. THE GESTURE WAS GREATLY APPRECIATED.
DR. Ross

We have been with this company for over 3 yrs. We are very happy with their service so far. I recommend them to any business looking for e-​communication with their consumers.

i’m an office manager for a Ob/​Gyn practice in Oxnard and we use doctorbase and Panda in our office for a variety of things. At the end of the day it’s one of the best investments we’ve made into our practice.
The staff enjoys using the system because it’s easy and simple. The doctor likes using the system because it cuts down 2 hours of call backs and I like it because it has helped increase revenue.
They have added a lot of features like mobile stuff and medical records request. Steven is our dedicated rep and he always handles trainings. He’s very dedicated to us to make sure we know what’s going on… for example
They updated the site a few months back and everyone freaked out. It was my fault for missing a training request email and we had a full day of patients. We emailed Steven and in 20 mins he was on speaker phone walking us through the update.
The only thing that can be a bit of a bug is slower server sometimes late at night but I don’t think that would affect most practices… we work until 9 pm sometimes. I guess they update later at night.
One wish we had would be the ability to communicate with the pharmacys within th system — we have to use another system for that and it slows us down.
Overall a really great product and our patients think we’re cool because we communicate with them through their phones

I tried to communicate with a chiropractor I’ve never used before. The site makes it look like I’m communicating directly with the doctor’s office. (That’s ruse # 1.) Then, I signed up with doctorbase in order to request an appointment. (Ruse # 2) So, I sign up, request the appointment and wait in pain for a call-​back that never comes. I went in to see the doctor finally, and I was right. The message never went through. The doctor’s office had never heard of doctorbase. Now, here I am finally waiting for my pain relief, while doctorbase claims that they have over five million patients! (Ruse # 3.) Meanwhile, doctorbase has my name, address, e-​mail, etc. (Ruse # 5.) I don’t really care, because they’ll never get anything out of me. I’d give that info to any slovenly pack of turds who want it. Karma will catch up with them. Meantime, don’t waste your time. Don’t let them pretend they’re helping. Get them off your planet. boo. Hiss… Leaches…drag on society, etc.

Great customer service! Was hesitant at first about signing up with them initially but went for it based on a colleagues’ recommendation. Ultimately, I ended up increasing my revenue 9% one year later and any problem that came up, the ²⁴⁄₇ customer service was great. Will rec’d to any of my friends in surgery or primary care.