Cox Communications

Cox Contour boxes don’t work as often as they do. We have been frustrated beyond belief. We we called their tech help, they offered to upgrade the boxes but we would have to pay for the tech to come out and do so. So they give us crap to start with then they want us to pay to fix their problem!

There are no minus stars so I am stuck with this one. We have been a customer for 34 years which makes no difference to Cox. Our phone has been out of order for 5 days. The 1^st technician didn’t show up in the allotted time so we waited a day to get the next technician. He diagnosed the problem as a burned part in the box on the street. It still smelled of smoke when he opened up. He said a maintenance crew would show up in 24 hours. Apparently the possible hazard was not important to them because 48 hours later they still have not shown. Now we are told that it will be 24 to 48 hours (workdays) until they show up. Every time we call we get a different answer but never an apology or a sign that they care about our loyalty. Now I am on hold for a supervisor. We have had it!

I agree, I would give negative star rating If I could. Over the years I’ve had service from most providers but Cox is by far the absolute worst. We moved in and started service 3 weeks ago. The cable has gone completely out twice and when it is working there are issues. The customer service and tech support reps only know the absolute basics and once they hit their limit there is nothing they can do to help. They just don’t care at all. Today would have been the fourth service call in 3 weeks for troubleshooting and/​or repair. Was sitting here waiting for them to arrive in the usual tine window. No one shows up. I called and they said there was no appt made despite it being noted on the account. I called Friday afternoon and spent two hours doing the standard troubleshooting over and over. They offered to send a tech and first available was Sunday morning. ALL WEEKEND without cable & internet. I was already unhappy but now they don’t even show up! And there is nothing Cox is willing to do to remedy this problem even though it was clearly their mistake! COX = THE WORST!

Worst Worst Worst service. I would give five negative stars if I can. COX has exclusive rights in Irvine area. They think they own us and we have no other choices so takes advantage of us. I recomment every one to write about their bad service to Federal Communication and to the Attorney General of California. I can’t imagine they are getting away with all wrongdoing like increase your rates if you don’t lock for two years after few months when you start without letting you know and every time you call, you waste at least half a day. I was quoted a raste and once I agreed to add the package, when I asked for the bill, it was $ 50.00 high. When I told to remove the service, my rate went up more and their answer was that I only would get discount if I have three services. It is ridiculous. Everyone should protest and get the Google fiber as soon as it is available. I am sick of COX.

Works 50% of the time if that. So fed up with them. Had them for years and just need to take the time to switch to someone else. So tired of calling them once a month, returning broken boxes for new damaged boxes. Total waste of money and time.

FOX SUCKS!!! I have never had so many problems in my life!!! The contour boxes CONSTANTLY have problems… my screen freezes up ALL THE TIME while I am watching something I recorded! IF YOU HAVE ANOTHER OPTION TAKE IT!!! #directtv

Worst cable system ever! Old technology, lousy remotes and huge cable boxes. I am so happy we don’t use them anymore! AT&T Uverse is far superior!!! We just moved to Portland, Oregon and are using Comcast’s Xfinity X1 system which blows AT&T Uverse out of the water and we loved AT&T

Cox internet (switched from ATT), with that comparison they get atleast 4 stars. They came on time, installed, had a connection issue next day, they came again and didn’t leave till resolved and received followup calls to confirm satisfaction with service. Can’t ask for more. This is for Cox Irvine, CA.
My 5 star was lowered to 4 due to issues other users are reporting. This was my experience but obviously they’re inconsistent. Will change back to 5 if others post similar. If the complaints continue I will reduce to 3.

These people are crooks!!! They promise you a monthly service fee then raise it without even telling you. I have spent hours of my time on the phone with their representatives who insult your intelligence and don’t have any resolutions. then after an hour you finally get to talk to a manager and then they just disconnect you then you have to start all over again so I finally went down to the Cox communication store in Irvine where they had helped me before when I couldn’t get this solved over the phone. It was worse the store manager Brian was useless he kept telling me his hands were tied !! I had a log of cox’ customer service names, dates, and even codes to prove that what they had promised me on February 22 was a 2 year price lock. Their excuse is that their employee forgot to put it in the computer and now it’s not available. THEY KEPT SAYING THEIR HANDS ARE TIED!!! Wake up Cox you are responsible for your employees actions!!!
I’m going to home to shop for another Internet and TV provider I’m done. Any other company is better than Cox!!!

I would give a negative star rating if I could. Our main box goes out at least once a quarter, and they are quick to send technicians which then require us to be home during a block of time. Though, they sent a tech recently by the time he arrived the box was surprisingly working. One would think that is good news but I waited at home and they wasted the time and gas of a tech to come out. Also meaning the original assessment was again incorrect.
Today we requested a change to our channels and of course that also interrupted the service AGAiN to our main box, leaving my other half on the phone for about an hour now. We also found we were being over charged for an additional box.
It never fails, we always have issues with Cox, their support doesn’t always seem to do as they’ve advised, and of course what we pay is not inexpensive.
I’m fairly dissatisfied over and over and over.

What happened to Cox? They keep raising our rates, and the quality of their product is getting so bad that it frequently interrupts our TV watching with freezing and tiling of the screen. I called the customer loyalty department 2 months ago, and they lowered my bill to $ 213 (oh gee — thanks…). They told me this rate would be good for a year. So 2 months later my bill goes up to $ 230, and they say «sorry» nothing we can do about it.
COX SUCKS
COX IS THE DEVIL

So for paying over $ 200 per month, you would think they would TRY to provide decent customer service. No… They know most Irvine residents have two choices; Cox or Direct TV. First of all it takes at least 10 minutes going through the menu before you are allowed to talk to a human being. Second, that only happens if you are lucky. I have tried to call them two times for the same problem and after going through the stupid automated system I got hung up on. Brilliant.
Going to look into Direct TV at this point because this is total rubbish.

Cox tells you one thing over the phone about locking in prices and starts to increase the price beyond the discussion. Most dishonest company ever!

I HATE THESE PEOPLE! My DVR hasn’t worked right for 8 months (Missed 15 – 23 recording a day). I have no line of site so I had to come back to these ankle biters after having the same issues 3 years ago with their shi$ DVR’s. I got their «New Contour 2» and now this pice of shi$ doesnt work at all. I have been on the phone with tech 2 straight days and all I hear is their promise of «We will escalate it». How do you a bring a product to market that doesnt work, REPEATEDLY??? I am actually looking to exit my lease and move to a different home with line of site so I can give these LOSERS the big stiffy!
THESE GUYS SUCK ASS!!!

The most horrible company to deal with. always trying add extra charges when they say they wont… internet sucks most of the time. very poor customer service also… so i just went to at&t instead. i guess the people who manage the company are idiots. for some reason they dont seem to see the 1 star that they get from everyone… clueless idiots…

I contacted live chat to find out if I could connect my cable tv box to the router using ethernet cable rather than coaxiel (sorry can not spell those cable names:(). Seems simple Yes you can or No you can not. For Leo H. to furnish that top sekret info they had to determine I was a member of the club! Phone number, full name as it appears on the bill, my pin and my primary email address. REALLY? The jerk could not have just answered no?

As a customer of Cox it would stand to reason they would want to provide the best possible service. Of course, right? So why do we pay for a service that comes to our homes that requires us, the customer, to be here for them to verify the service is reaching at the very
least the box outside our home. They will refuse to check this unless you agree to be home to allow for a technician to enter your home to check the provided service. I know this I no revelation. But why is it not possible to at least verify the signal to the box outside unless we are present. My fault for believing they actually care about their customers or their time. The alternatives truly are not much better. But a change in the service provider for our home is long over due. If I could give a negative star rating it would be — 5 Stars !!!

UNACCEPTABLE. Simply the poorest cable system I’ve ever experienced. TV goes down several times a day for several minutes. Service team has been out more than once with no progress or guess as to what is wrong.

It’s great when it works. But be aware that you are on your own when something goes wrong. The customer service is an absolute rubbish. A few months ago our Internet speed went down from 100Mbps to 3Mbps. Yes, three. It took them about 3 weeks to get it fixed. In the process I have been in contact with mediocre customer service reps that are trained to copy/​paste boiler plate responses. It doesn’t matter whether they’ve given you an answer or ETA. They’d always ask, «Is there anything else that I can help you with?» so they can end it asap.
This time around I had to move my service to a different address. The first rep that I talked to set up the install schedule. A day later I still didn’t get any sort of confirmation. I contacted them again. Turns out that the schedule wasn’t made at all. So I had to make another request. The rep that I chatted with this time was extremely slow and couldn’t get a grip of the issue and task to be done. In the end, the install was scheduled. But wait… I ain’t falling for this again. I immediately contacted them again to see if there was an install scheduled. Yes, there was, except that it was scheduled to be done at my OLD ADDRESS! How can they mix this up? Come on. transfer of service to a new address that you were aware that was not in your system yet. Need any more clues on where to send the technician to? So, it took me the third time to get this simple job done.

This is the e. mail response i sent to local Irvine cox store…
Screwed again… and again… and again…
Duh…you dumbass… i. ve been getting fucked like this for 40 years from you guys…
Oh…and thanks for the $ 20 bucks…
But why bother… when it adds SO much insult to the injury…
I LOST $ 1,000. IN INCOME TO BE THERE ALL FUCKING DAY…
When you add up all the time i spent on the phone dealing with you guys the days before for the same issues… count up the hours dude… do the math… you guys need to be giving me a years credit for what
cost ME !!!
Cox is the WORST provider… everytime I have an issue it takes an HOUR of phone time to get .”…uh…i guess we need to send someone…”