Breakthrough Physical Therapy

The experience has been very pleasant. The staff is friendly and professional. Brian is patient and knowledgeable. He has given me a lot more information than the orthopedic surgeon. I have good results so far and I am able to improve the range of motion in my knee and ankle. I have not observed the problems that the others were writing about. I will recommend this facility.

I have to give it only one star. I value authenticity and I know this place to be a revolving door of «get em in and get em out „and while we are at it lets charge the hell out of our services! „Want a home print out for home exercises?““ Sure»! Of course they don’t tell you its $ 75
I assumed of ice packs or heat pads were INCLUDED in session NOT ADDITIONAL. I FEEL TAKEN ADVANTAGE OF!!!
MOST IMPORTANTLY I was never given final assessment for my Orthopedic doctor. Just bye and please pay your co pay.

The lady on the phone for new patients was so incompetent and unpleasant I decided not to treat at this facility. She kept referring to my referral as a «prescription,» telling me that the physician wrote the «prescription» incorrectly, and asking and re-​asking the same questions for no reason — such as my name, the doctor’s name, the nature of the injury — again, and again, and again, and again. .. I’m surprised she didn’t ask me her own name three times, too! Then she would start repeating my answers acting like an absolute jerk, telling me that I was «not helpful» — when in reality, she just wasn’t listening. It is simply not worth dealing with this type of person.

Nothing bad to say about the therapy given here or the people that work here, they are actually quite good and nice but watch out for corporate coming for more money after you have gone in and done your therapy. They will double charge you for the same sessions, not keep record of you paying them and then expect you to pay for a third time and then send you to collections when you refuse because you have already paid them twice! Keep every receipt of you paying this company or prepare for a headache, you have been warned.

About a year ago, I decided I wanted to run a half-​marathon. I was an athlete when I was in high school, but that was over 10 years ago, I thought my body would still «remember» how to run long distances, since I was still pretty physically fit, but boy was I wrong! I started training, and after running about a mile, my right knee would start hurting to the point where I would have to stop, I couldn’t even walk or put weight on it. I spoke with my doctor and got a referral to physical therapy (the pain would only occur after running for a bit, and I had no problems otherwise). I came in to Breakthrough, met with Richard, who asked me to perform a few exercises (hop on one leg, hop on the other leg, etc.) and just by looking at that, he knew exactly what was wrong (he even showed me the video, I could see myself wobbling on one side more than the other)! Turned out I had weak hips, and my knee was compensating for that.
I went in 2 – 3 times a week, for a few months (I had limited time, I had a half-​marathon I was registered for!) and did various exercises and workouts that were planned for me with the elastic bands, exercise machines, etc. to strengthen my hips and legs. It didn’t seem like much at the time, but it worked! I was able to successfully complete my goal of running a half marathon, and I did it under 3 hours! (all I wanted was to finish, without getting picked up by the truck of shame). I honestly didn’t think it was possible to go from barely being able to run a mile due to the severe pain in my knee, to being able to actually complete the run. Everyone here is professional, friendly, and most of all, they know what they’re talking about! The facility is clean, and it’s connected to a gym as well, with all of the equipment that can be used as part of the treatment. I would definitely recommend coming here.
Thank you, Breakthrough!!!

Came in with elbow tendonitis, Jen and her team were professional, thorough, compassionate, and they want the best for my healing and health. Overall, stellar facilities and medical staff. Committed to seeing me through this pt process.

Professional and educated staff, well-​maintained facility (not always the case in PT settings in my experience). Jennifer and Nate have worked on me on two rounds of physical therapy for my thoracic outlet syndrome. TOS is not that common and a lot of PT staff don’t know what to do with it, but this was not the case here.
Had one round before surgery and this recent one was for post-​surgery range of motion and strength recovery, and I really felt like I was in good hands the whole time.
They have students working there and even the students like Lauren (this time around) I’ve dealt with have done great jobs working with me.
My only complaint is that occasionally it’s a bit crowded, but what can you do?
The best endorsement I can give is this: After my first round of therapy with Breakthrough, when it came time for another after surgery, I requested Breakthrough again. I know I will have a further surgery for this problem and I will be back again to Breakthrough then as well.
I don’t give repeat business to people who don’t earn it, so that’s the biggest compliment I can give.

Jennifer and Nate were really helpful in giving me a program of exercises that really helped my condition.
My only negative comment is that they seemed to be rushed too many times and did not devote necessary time to see that exercises were being done properly

I’ve been consistently going to Breakthrough Physical Therapy for the last 5 months and have been extremely happy with the results!
Jennifer Manning really knows her stuff in terms of evaluation– and will get you on the right path towards recovery with a plan that is tailored to fit your needs.
Sabrina G. is an excellent Physical Therapist who I worked with consistently throughout my recovery from two different injuries (knee and foot).
Kudos to the entire staff at Breakthrough Physical Therapy! They are all professional and will work with you to achieve your goals. I HIGHLY, HIGHLY recommend these folks!
They know how to work with a range of customers ranging from the USC football player to the average person. I think what I like best about them is that they are honest in their appraisal and assessment of your injury and your progress towards stated goals. Additionally, they are sensitive to the needs of different types of clients, which is so important in this line of work!
GO BREAKTHROUGH PHYSICAL THERAPY!!!
–Dr. Sheila S. (Irvine, CA)

I went to Breakthrough Physical Therapy for a surgically reattached pectoral muscle. Jen and Nate were my primary therapists. I also received treatment from Rich, Sabrina, and Jason. They are all awesome!
My job is physically demanding. I made it very clear to them how anxious I was to get back to work. Jen and her team made it all possible. She pushed me to my personal limit and I was able to reach my goal sooner than anticipated (which is exactly what I wanted).
The facility is state of the art and the staff is friendly. Scheduling was never an issue with Felicia at the desk. Whether I was early or late for an appointment, they started working on me right away.
They made me feel welcome as soon as I walked in the door. I spent about eight weeks at Breakthough and we shared a lot of good laughs during that time.
I have several co-​workers who also went to Breakthrough. They had positive experiences as well. No complaints.
I can’t thank them enough for the work they did to get me back on track!

Awesome staff and friendly environment. Jennifer was great and really pushed me. I was up and running weeks sooner than expected thanks to the help and support of the team. Highly recommend Breakthough.

(edited on 01/​17/​2013)
I went to Breakthrough Physical Therapy for 8 weeks (17 sessions) after a meniscectomy (knee). I write this not to be mean, but only because the feelings I had when I left them were confirmed/​justified after going to another physical therapy location (Coury & Buehler) and seeing how their office treats their patients.
I play sports and am very active, and perhaps this type of care can be acceptable for the average person.
The reasons why I left Breakthrough:
1. I did not receive manual work on my knee at every session. It is my assumption that patients receive manual work at every session, and that would be one of the reasons people go to therapy. In addition, the manual work performed on me was mostly just bending my knee in a prone position. Of the 17 sessions, I remember just a few having massage type work. I was asked to use the stick to massage myself out. In addition, the scar tissue from the surgery was never worked on. I’ve learned now that scar tissue is time sensitive. My current PT is having to work extra hard now to get in there on the scar tissue. I gave Breakthrough the benefit of the doubt and did not question their level of care because had never done physical therapy before.
2. The assistant did not seem knowledgeable of my progress and what was needed to move me forward. I expected to be told, «you are ready for xyz now» or «once you are able to do abc, we can do def». Instead, I was asked «what do you want to focus on today?». I’m paying a professional to tell me what I’m supposed to be doing based on my progress.
3. Many times I’m looking for the PT assistant to know what I will do next. I understand they work with several patients at a time and they can’t watch every rep. That’s not what I was expecting. But there were times when I had to look for her or ask another PT on the floor if I was doing something right.
4. I wrote an email to Breakthrough before my last session as to why I was not continuing with them anymore, and it sounded a lot like this review. They expressed interest in «making it right» for me because «they care about patient satisfaction.» In my last session, everyone was super nice to me, even those that never said hello, said hello to me. A little awkward? Yes. The main PT (not the assistant) also expressed interest in getting together on her own time to talk about what went wrong. They wanted me to call to make an appointment with her, which I had agreed to do, but ended up not. I have not heard from them since except after they read this review (this is an edited review to remove what I learned to be untrue).
And maybe this type of process is all normal in the physical therapy industry. I can’t say because I’m not in the field. I just know the level of care is inadequate for my needs and does not compare to the current level of care at another PT I’m seeing now.

After posting my original review, I received an email from the manager Richard who explained there were some issues not only with me but a few others when they switched to a new billing company. He was very apologetic and within a few days as promised, he reversed the 2 year old $ 30 bill I received as paid in full. I hate that my time and a little bit of anguish had to be spent to rectify this, but I will say, their quick actions did redeem the quality I originally associated with them.

Our family has gone to Breakthrough Physical Therapy over the last several years for the rehabilitation of various injuries before and/​or after surgery (torn rotator cuff, torn meniscus, etc…). This is an incredible facility with a HUGE variety of equipment; the possibilities are endless. They are the experts in rehabilitating sports injuries and will work with you to help you reach your peak performance whether or not you are involved in sports. I had gone through rehabilitation for a different issue at another facility before discovering Breakthrough Physical Therapy. We will not go anywhere else.
Richard and his staff are very patient, knowledgeable and professional. They will take the time to work with you, help you understand your injury, how best to rehabilitate it and how to prevent re-​injury. Their goal is not only to help you recover, but to help make you better and stronger than you were before. True, it’s a lot of hard work and he does challenge you, but the rewards are priceless. You will see results if you follow the course of action that is recommended. Please keep in mind that the work you put into it will determine the speed of your recovery. They will give you the tools for rehabilitation; the rest is up to you.
We have and will continue to recommend Breakthrough Physical Therapy. You are in good hands.

I have been going to Breakthrough Physical Therapy for several months to treat a serious spine and leg injury. The staff is incredibly knowledgeable, professional and friendly. The facility is very nice and their range of equipment is vast.
While I still have a very long road to completely recover (if ever), the guidance of Jennifer Manning and the entire Breakthrough team has been invaluable and I show signs of improvement with each visit.
I highly recommend their expertise and services to anybody in need of physical therapy treatment.

Injury: Weak Shoulders; instability in rotator cuffs. Very common among anyone and everyone…
PROS: +5
1. Very caring PTs. Rich R. runs this place like clockwork/​machine.
2. Real results which is most important
3. Willing to listen to your wants; and will expand your PT to the point you want to get at.
4. Tells you whether he is an expert in your sport or not and gives examples of other sports athletes he has helped with a similar condition.
CONS: N/​A
1. Kinda have to look hard for cons. One major Con is Rich will challenge you and he absolutely knows your limits. Thus you have to allow yourself to let him challenge you. If he states: «If you want to heal faster, you have to perform these exercises twice a day for 6 days a week». (What?! That is crazy to exercise this injury that much!) It would be in your best interest to follow his advice. I spent 2 MONTHS not listening to him and the minute I changed up my attitude and followed his instructions to the Tee, the gains I made were life changing. Life changing I say? It truly was and when you get seriously injured and you heal up… I am confident you will feel the same way.
Conclusion:
The rare 5 stars. Well deserved.

First class in every aspect. They are true professionals and very god at what they do!

I’ve been here for two physical therapy rounds — once for rehab after knee surgery and once for neck/​back work after I was rearended. First rate in every respect.