AT&T

So in the past 4 months I have been to this location twice on warranty issues with my Samsung. The employees have been Great! They are very knowledgeable and really take their time to review your plan, warranty, insurance and device questions. Both of my visits resulted in a replacement phone which they did on the spot. Yesterday I went in because my Samsung would not power up. Jeff went above and beyond to help me and was quick and thorough. I really appreciate his help and I now have an operating phone again. Thank you Jeff!!!

This review is for the AT&T device service center. The employees at this location are not interested in taking care of your device warranty. They will tell you that it’s your fault your defective device is not working properly but you can upgrade to another phone for more $$$. You will also wait a long time just to hear that they will not warranty your phone device, what a waste of my time going there. I give this place a negative one star.

On march first this year, some one used my i.d. and went into this store and order 4 phones under my account. I’ve never been to this store before. I called the store and store clerk was arrogant to tell me that I need to call fraud department as if there was nothing wrong they did.
I don’t think this store has good security screening process. They don’t offer any protection for the fraudulent activities. As long as someone present social security number stolen from some place. They just make the deal go through without any careful screening process. Customer service people need to trained. There is no professionalism, not to mention the arrogance I felt through the entire conversation. I do not recommend this store if you are concerned about becoming an victim of identity theft. Be careful with this store.

I want to rave about the staff at this AT&T store. I had an unresolved situation from another At&T store. It was getting out of hand and Liz and James took much time with sincerity. They are the best!!!

Snobby worker with an attitude. Especially women. The lady that works here gets defensive and started getting me an attitude when I needed service for my phone.

WORTH NO STARS. CARELESS, UNPROFESSIONAL AND RUDE ATTITUDE.
No one ever smiles and awful attitude (we met three people. Especially manager was REAL BAD). WORST CUSTOMER SERVICE AT THIS STORE.
I am with AT&T for many years but THIS PLACE/​EXPERIENCE IS MAKING ME THINK OF SWITCHING FIRST TIME.
BACKGROUND: I wanted to buy an AT&T iPhone, pay full price and get it unlocked. I called AT&T customer care and asked about it. He asked me to go to AT&T store (and not Apple store) and buy it full price from there so that staff over there can immediately get unlock process initiated for me.
BIG DAY: I didn’t have appointments so waited for 30 – 40 minutes (that sounds fair). And then this manager came who doesn’t even have basic curtsies to deal with customers. Obviously no smile or introduction; I offered to shake hands. He was hardly even looking at me while talking. Anyways, I asked about iPhone full price and his immediate response was «No we don’t sell that». It took me a few seconds to realize he is unaware of basic offers. Then he went inside asking me to wait. When back asked my current phone number, etc and immediately started the process without even confirming that they do provide it. By then even my wife had noticed that he was acting so rude. Anyways, I told him about my conversation with customer care regarding getting unlock initiation. Again his immediate response was «No we don’t do that. You do it yourself». During all conversation he was sounding so rude and careless that finally I had to stop him and say that I am not feeling comfortable with the way he is dealing with me. On that his another much more careless response was «Okay! Then I can put you back in queue» (i.e waiting another 30 – 40 minutes minimum). Its like if you don’t like me then I’ll punish you! Weird! I said its okay I do not want to buy. After the bad experience I asked his name, and he gave his card (it was like go and do whatever you can). I left saying «Hope you treat your other customers nicely». (posting his card also).
I did not find any AT&T email easily to send this story so came to Unilocal.Not very surprised to see soooooooooo many more stories about them here (even pointing to store manager).
Look like many 1* reviews point to this problem. Now these guys have even started daring you to do what you can. Sharing the picture of card he provided.

Jodie helped my mom and I today to purchase a new iPhone. Before we came to this location we had gone to another location and received very poor customer service. I was so happy that we waited for Jodie. She truly had a lot of patience with us and throughly answered all our question. I will continue to come to this location for all our cellular needs just because of this experience. So thank you Jodie and the Harvard crew!!!

AMAZING SERVICE. I don’t know why many people are giving them less stars in their reviews, but I went in 3 times int he past 2 weeks, and was being taken care of immediately. I wanted to get the iPhone 6s Plus, but they didn’t have it in stock, so basically they told me it’ll be delivered here in about 2~3 months. I thought that was such a long wait, but I actually received my phone in exactly 1 week. They’ve also identified the best plan for me and the discounts I could receive.
I would like to mention that Travis, one of the store manager who assisted me during my second visit, and Art, a trainee I believe?, were very helpful and customer-​oriented. Their attitudes when providing service to me was fantastic, I believe that they’ve definitely have provided me with the highest quality services. Also, during my 3^rd visit, their other store manager Hao, was very helpful and efficient. He even remembered my sister’s name who made a phone appointment a few hours before we went in. I don’t remember the women who assisted me during my first visit, but I’d like to say that she was also very helpful.

Last weekend, my bf and I stopped by this location to add a line for me and to order the new iPhones. As soon as we walked in, Travis made sure that we were getting helped. He was happy to explain all the different data plans to us and helped us choose the right one. When I told him I would be transferring to AT&T from a different carrier, he also explained how the transfer would work and how the transfer would take place after we got our phones.
Art also helped explain the new features of the new iPhone and was very helpful. In the end, we ended up ordering the phone and switching from my previous carrier to AT&T. Thank you Art and Travis for all your help! We will be back soon :)

No wonder AT&T keeps losing customers. It’s because of places like this location that show the true colors of AT&T garbage customer service. This manager is one of the worst people to deal with and one of The employees by the name of Lydia is just as bad. Besides being completely clueless about anything regarding what they have in stock or how to fix the newly purchased phone or adjust a plan, these two are untrained and lack customer service skills beyond any imagination. You would think AT&T would at least have better reps representing them when their prices are so ridiculously high.

SUPER IRRITATED.
It’s been a mess getting a new iPhone 6S. I returned an android after one day bedside it wasn’t compatible with a lot of my stuff. I was willing to pay the difference.
They couldn’t find my receipt in the system, they said they couldn’t upgrade my line since we switched around upgrades. Which is crap.
Anyway, everything got resolved and I walked out happy until today. Today I get a lovely notice that my data is over and I need to pay. I have unlimited data and always have for over 10 years. Called corporate and somehow it got cancelled — WITHOUT MY KNOWLEDGE. I literally just told the worker I’m renewing my 2 year contract.
Thanks for nothing. Total incompetence.

Why do I dislike ATT? So yesterday after about a month of procrastinating I decided to find out what the Why do I dislike ATT? So yesterday after about a month of procrastinating I decided to find out what the message on my iPhone meant? I have been getting the same message for over a month now. ’ The accessory that you are using may not be supported”. I kept looking and all I could see was the IPHONE 6 and the ATT charging USB mini cable. I google this and find out that it could be dirty end cable or iPhone USB outlet is dirty. I use my trusted Craigs DEOXIT which I use faithfully on all my audio and video as well as my PC. This and air can usually take cared of these issue and they successfully did the same for about an hour till there it was again, the same message showing and when it did the phone also stopped charging as well. I decided to do the last thing that was left to do. Replace the cable. I I drive to ATT store on Harvard and tell the sales associates about my issue. He tells me that my phone is still under warranty and there should be no problem. I have been a corporate account holder with ATT for over 15 years now. He goes to the manager, She is a young early 20s lady and walks towards me and here is our conversation.
Melissa is her name.
Melissa; the cable that you have is the problem .It is an ATT cable and not an Apple cable, That is why you are getting this message .
Me: Why would you guys sell me a cable that I can’t use ?
Melissa: Oh no you can use it but you will have this message .
Me: So you have a cable for iPhone that is not compatible with IPHONE?
Melissa: No the cable is fine.
Me: So why am i getting this message not to mention the fact that I cannot charge the phone anymore .
Melissa: Sir, as I said Apples products prefer Apples cables ! Now I am being called Sir .What that means is that Melissa is getting irritated at my questions or me or both! Sir is what young guns use when they have ran out of words to use to explain something and think that SIR will just fix my cable problems.
Me: So I buy Apple IPHONE 6 from ATT and I get this cable that worked for 9 months and then IPHONE decided that it no longer likes ATT cable and now I need another cable ?
Melissa;Yes sir.
Me: Can i get an apple cable ?
Melissa opens a drawer full of cables and finds me an apple cable .In th drawer there were at least 50 ATT iPhone cables .
Me: So are you guys returning all these non supported cables back ?
Melissa looks at me as if I am from another planet and do not understand her or anyone her age group I guess.
Melissa: No sir why should we do that?
Me: Ok well since I have had this for less than a year I assume you will replace it with a compatible one the?
Melissa: Can I see you receipt ?
Me: I don’t have it with me but if you look at my account I am sure you will find all the information you need.
Melissa: I need to see your receipt.
Me: So after 15 years of having a corporate account and spending all that I spend you mean to tell me that you can’t just get this cable and replace it with another ?
Melissa: I need a receipt SIR!
I left the store furious. Not because of her attitude towards me and not because while I was trying to solve this issue her and three other guys kept taking selfies and laugh and showing indifference but because it cost me 62 minutes of my life that I will never get back, NEVER EVER !!
I called ATT direct .They issued a $ 50 credit to my account .I drove away from ATT and stopped at the Verizon store close to my house and gave them my business.
I think ATT can train its associates much better. You just purchased one of my favorite companies (Directv) as well .I hope you stay away from their CS department because it is very good on its own and does not need your help.
Meanwhile I wish I had called Apple! They would send the cable overnight if needed, no questions asked.
I posted this publicly so that maybe somebody from ATT actually reads it and decides that their customer service needs some major help .
15 years of business and this young lady whom was probably 5 or 6 years old when I started my account with ATT could not change a $ 1 charging cable !!! What a joke.

So this was the longest yet best experiences with cellular service. The staff here prides themselves on resolving the issue no matter how long, tiresome, or complicated the situation maybe. Johnathan was my sales rep and I would recommend him hand down to anyone. He never gets flustered or frustrated. He perseveres through it all. If I had the power, I would give him a promotion and a raise. Then on the technical support side a tech by the name of Hansen works to resolve all issues and makes sure you are very knowledgeable about the features of your phone. Both are very personable, engaging, and thorough. I am very appreciative of them both and if I have an issue I’ll wait until I get to this store to get the situation resolved. AT&T you should be proud of the store because everyone there rocks!!!

This review is for Diego. He may look young, but he very nice and knowledgeable. I’m not an ATT customer but I’ve been to a couple stores and in my experience most sales rep seemed miserable. I would recommend this location to anyone who wants a pleasant experience!

This is for the Device Support Center. I’ve been here multiple times for many different problems and each time the staff has been very friendly, polite, and patient. They have always helped me with my issues and recommended next steps in case they were not able to help me completely. They’re great!

My go-​to location for my at&t needs! No complaints! Late evenings typically aren’t busy.
This store provides the best service of any aa&t store I’ve been to in the area. We typically go in the evenings when we’ve switched plans or gone in to review our bill. The staff always greets us immediately upon entry and provides high quality customer service. They are knowledgeable and friendly and have not pressured us into add-​ons at anytime.

This review is for the At&t Device Support Center. We originally went to the at&t store at the Tustin Marketplace but were referred to the Irvine Device Support Center. We got there in the afternoon on a Sunday and was helped right away by Alex. My husband was having problems with his Galaxy Note 3. It wouldn’t let him call, get online or let him use his SD card unless he was in wireless range. So Alex took a look. We told him we already did a factory reset recently and the problems still happened. Alex then did a factory reset of his own and said he would be right back. He came back and handed my husband a new phone! Just like that!
We took it home and within a few hours we noticed that my husbands phone was now a re-​setting machine and had reset itself about half a dozen times! This kept going on throughout the week and the next weekend we went back to the Support Center. Even on a Saturday afternoon we were helped within just a few minutes. Alex was there again and helped us out. We told him the problem and he came with a new phone!
I was very impressed with the customer service we had received from Alex and the company. He even held the door open for us as we left. It’s very nice to know that the warranty actually can do something good!

It should not be even one star!
This AT&T store is a disgrace.
It should be shut down.
Why does AT&T bother to advertise to get more business if they cannot even retain existing 20+ years customers with their shameful «customer service’. If you must do business with AT&T don’t go to this location as the two obnoxious managers and the insufferably rude sales people only want to scam you into buying plans, devices and services to make their commissions. Forget about any recourse as AT&T customer service will give you the runaround as well as I have been getting for months.
The only mistake I made was choosing AT&T and this store.

This review is for my two trips in as many months to the AT&T center at Harvard Ave for two separate issues. Both times, the level of professionalism by the employees, specifically Jason, deserves mentioning.
With an unexpected large monthly bill due to identity theft, the unraveling process was complicated and time consuming. Jason spent about a good hour and half on the case with the AT&T center to get to the core of the issue, identifying the culprit, crediting my account of false charges, and providing a better monthly package.
The process would have been very frustrating to do this on my own via the telephone. It was nice to have a professional and courteous person in Jason to patiently right the wrong. I’m very grateful!

Around and around and around we go. Back home again. After trying out various networks, we’re back. It’ll do for now.
Jodie was kind enough to understand the situation and why we’ve been jumping ship. After so much testing, research, etc., AT&T has a great price plan with their mobile share plan and the NEXT program that lets you get a new phone pretty much as soon as it comes out.
The process was smooth, there were no issues, and she was kind, friendly, and funny throughout the whole thing. Woohoo! As good as it gets!