Ann L Mai, MD

I have only good hings o say about this place! I was able to be seen that same day. I almost had to go to the ER and they were able to see me. I know I had to wait my turn as other has schedule way ahead their app. The staff is friendly and upbeat. Always smiling and making feel welcome. As for DR. Mai she answer all questions and make you feel that everything is going to be OK.

I have been a patient of Dr. Mai for 13 years. She is fantastic and very attentive. I have had nothing but pleasant experiences with the nurses and front desk staff. I highly recommend her as a PCP.

I just had an appointment with her this morning and I must say I thoroughly enjoyed it. A woman’s annual is not something to be «enjoyed», but Dr. Mai is very fast, efficient, and gentle. I even asked her «did you already do it and we’re finished?» I hardly felt a thing, she refilled my prescriptions electronically very quickly, and we even had a great chat about future planning for my health. She was on time and very sweet. I didn’t wait at all! I would definitely recommend her. If she has an opening, I suggest you take it right away. Although, I’m guessing she may not be as busy as before due to some very negative reviews on here. I did not experience anything poor as other reviewers on here, but I did have an early morning appointment, which may have helped.

I did have a positive experience the first time I seen Dr Mai but then it all went down hill. The nursing staff is very unprofessional. Dr Mai seems to always be in a hurry and does not seem to have you in her best interest. Called the office because I was have some adverse affects after taking an antibiotic leaving two messages, no one called me back. Do not waste your time.

If I could leave no stars I would. Dr. Mai operates a practice based on deceit. I’ve put up with everything including excessive wait times and her rude front office staff but today I went to get checked out for a sore throat and was informed I owed a fee which I was never informed I owed which is extremely deceptive and the fee was not authorized since I knew nothing about it. It was for a prescription to be called in! Seriously!!! No doctor that I’ve ever visited has charged me to call in a prescription. That’s absurd! Avoid this practice! If you can go anywhere else go there instead. Otherwise you will be subjected to all kinds of non-​ethical treatment. I will be reporting this incident to the Better Business Bureau as well for fraudulent/​deceptive business practices.

Dr. Mai was my primary care physician for a couple years, but I decided to switch because the wait times were just too long. I waited 1 ½ hours for my first appointment, for which she apologized. However, I soon learned that was routine; I never saw the doctor within an hour of my appointment time, even if I was the first patient of the day. Once, I was directed to the office instead of urgent care when I was sick and spent 2 feverish hours there before I could see the doctor. Unfortunately, I had to even come in for simple prescription adjustments.
When I did call afterhours with a medical issue, I always got a response within a few hours with the greenlight to see urgent care or with a prescription sent to the pharmacy. Though her medical approach is little conservative and she tended to give dumbed-​down explanations, she was warm and friendly — but rushed. In fact, she would head out the door to her next patient as I was still asking questions (and I barely asked any). I rarely saw her for more than 5 minutes unless it was an annual physical. Also, whenever I called in with a question, the front desk took a message and never called back. Of course, I should’ve seen this coming — I had to book my first appointment 3 months in advance. Oh well. Okay doctor, but there’s too many problems.

Dr. Mai is wonderful! I was a former patient that was very excited to hear that I was able to come back! The front desk staff are polite, prompt, and pleasant. I didn’t have the best experience with doctors in the past who wouldn’t find the causes of my problems. Dr. Mai was quick to get the proper testing ordered and eager to help find solutions immediately. She communicates results quickly so you are not left worried about your condition. I would definitely recommend her!

It’s very hard to get in, so when you need help you end up being referred, or you see a nurse practitioner (she was a nice lady) or a locum. And you are lucky if you do see someone else, because I don’t think Dr. Mai likes being a doctor any more: she scolds you for asking for anything that involves paperwork, or demands to see you and then spends the appointment berating you. She will tell you how popular she is, and how all the other doctors want her as their doctor, and you are fortunate that she hasn’t fired you yet.

Go only if you don’t mind waiting for 1 ½−2 hours or you don’t mind never being able to reach your doctor.

Dr mai is only good at referring you to other specialists. I cant say she actually ever treated me for anything herself. The other dr that sees her parients when she can not starts with a P is wonderful. I would not recommend this dr for anyone that is looking for a knowledgeable dr that can actually treat you and remember who you are. Front office staff are like robots.

I wouldn’t give any star for Dr. Mai or her staffs because the one who deserves the stars are the Nurses.
I’m just another fired patient and the excuse was because it was «too much paperwork» for them. Dr. Mai is a very very very busy doctor, so I only met the Nurses for my appointments.
One day I got into a car accident and had muscle spasm on my neck, Dr. Mai agreed to squeeze me in between her schedules. After was advised by the nurse, I clearly have told them that I’m not claiming it to my car insurance. But Dr. Mai thought that I am and months later she called to fire me because all the paperwork and said: «YOU MADE ME look like I’m committing a fraud!»
After reading all other reviews experiencing the same thing, here are my suggestions:
1. You and your staffs need to work on your egos: you’re not the best people in the world.
2. You need to think wisely before you do/​say anything: we are human beings, not just your source of incomes.
3. If you don’t need anymore patients and start firing your old patients, go to Hawaii with all your money and retire.

Dr. Mai has been my physician for 7+ years. She was referred to me by a coworker who has also been seeing her for a long period of time. I have never ever had a bad experience with her. I have always found her to be interested, attentive and very thorough. I make all my appointments with her as early in the morning as possible because that’s what I like. I have had times where I was pretty sick and was seen right away and taken care of. I can count on my fingers only one time where my wait time was a little longer than 15 minutes in seven years. I love my doctor and would never say anything bad about her nor want to trade her for anyone else. I will keep seeing her as long as my insurance permits it.
Sorry you other patients had a bad experience. I would definitely give her and her staff another chance.

Second time here, both times the doctor saw me 1 hour later. It is crazy… why do I have an appointment then.

Another fired patient…
Let me begin by saying that I am not the type of person to visit the doctor unless I think I am having a serious issue. On a previous visit, Dr Mai herself told me I should’ve come in earlier and to take better care of myself. So, when I experienced a constricting in my chest and subsequent tightness that lasted more than an hour, I had my husband call her office. They told me to come in and that Dr Mai would squeeze me in. Upon arrival, the 10-​seat waiting room was full but the lady at the front desk informed me that most were there to see the other doctor and that there were 2 – 3 patients ahead of me. Rather than squeeze me in between her appointments, she left me and other patients sitting in the waiting room for 1 – 2 hours (one lady had a toddler waiting with her!). Having never experienced more than mild heartburn that subsided after 30 mins, I was worried that I might be having a heart attack. After waiting an hour and seeing others who came in after me getting in to see the doctor 10 mins after arriving, I inquired to the front desk staff when I might be seen (at this point, the once full waiting room had cleared out). I offered to leave and have my mother take me to urgent care, but that person informed me that my insurance wouldn’t cover an urgent care visit unless Dr Mai referred me and basically I had no choice but to wait some more or leave unseen/​untreated. Since there was nobody else there to see the doctor, I was called in 5 mins later.
The nurse that took me to an exam room had the worst bedside manner. No warmth, compassion or even the slightest hint of interest as to why you were visiting. She told me to undress, stuck probes on me, turned on a machine for 20 secs and left. My mom was appalled at her bedside manner, but at that point I was just happy not to be in the waiting room anymore.
Next, came the rudest awakening ever. After diagnosing my heart/​chest issue as a strained muscle and prescribing some ibuprofen, she went on to berate me for upsetting her office staff and basically fired me as a patient. I was welcome to find another doctor that had less wait time and less experience than her. Furthermore, she said that there were 90 other doctors just sitting around at Hoag hospital that would welcome my business. But, she unfortunately has too many patients. In her words, «many patients have tried other doctors, but always come crawling back». Talk about arrogant. I explained that I had never had a heart issue before and was afraid that I might be having a heart attack. She said that I wasn’t a 90 year old woman with heart problems (so apparently not a priority) and that when a patient walks into the waiting room, they are triaged according to a chart. But, rather than communicate anything to me, the office staff let in every single patient ahead of me, even those who only waited for 10 mins. If Dr Mai wasn’t able to see me until after the VERY last appointment, why not tell me to come in closer to when they close for lunch so myself and others in the waiting room aren’t fuming after waiting for 2 hours?!? After scolding me like a 13 year old, my mother yelled at her for being unprofessional and we left… only to be asked for the co-​pay on the way out.
*Note that I found Dr Ann Mai last year from all the glowing reviews on Unilocal.I had seen her 2 times previously and had no issues. But, after my last visit, I felt compelled to write a review (which is something I NEVER do because it’s time consuming). Was I ever surprised to see that the most current reviews are VERY poor.

I read great reviews about Dr. Mai and thought my wife and I would make an appointment with her. After waiting 3 months for a visit, we where seen by Dr.Mai. Dr. Mai is very smart, however, after our first initial visits there, we fell into situations in which a patient would need their doctor and we were treated like clients and not patients. Everything had a fee whether it was calling in a prescription or a second copy of lab, you had to pay the same price that you pay to see the physician for any help outside a visit. When my wife was sick and tried making an appointment, Dr Mai was out of town. The office was able to contact her to send a prescription but they wanted to charge a fee to send to the pharmacy (Keep in mind she was out of town and unable to see her).We feel that we couldn’t contact Dr. Mai office for any help as our doctor in fear of getting charged if we need anything.
Oh I forgot to mention that even if I wanted to pick up the second lab or prescription there was still a charge. They stated that the fees was with our initial paperwork, but you would ever think that a doctors office would charge even if the doctor is out and your are sick.

I only go there when I have time and energy to deal with those mean people in the office. Specially when you are sick, when you are worrying about your health, I can guarantee you that you will get piss of by them.
Dr Mai does not seem to put your health in her best interest. I’m very disappointed after spending $$$ and time i have invested with horrible result. Also, they are terrible with follow ups!
Rarely do I get so livid that I feel compelled enough to write a bad review about a doctor but I felt it is my civic duty to warn other citizens about this horrible office. I get it, doctors are busy. They studied for years to help people live better lives. But there is such a thing as bad doctors and good doctors.

If I could give zero or negative stars, I would. If you are a new patient, do not go here.
1) You have to wait more than an hour to see your doctor
2) Your first appointment will be two to three months away
3) When you are actually sick, they’ll send you to urgent care
4) Two out of three staff were consistently rude to me and actually started lecturing me when I told her I did not want a PAP smear. (What’s the deal? Most people get their PAP smear done by their OBGYN’s. I don’t understand why she continued to make such a big deal about it. She’s obviously not a very happy person.)
5) Basically told me to get a new name because my name is Asian and she could not pronounce it.
Please don’t waste your time here.

No… just no… never again.
That’s all I’m going to say and we will just leave it at that.

I decided to switch to Ann Mai as my PCP after reading all the great reviews on Unilocal.Well, here’s my experience:
1. Impossible to get a live person from the front desk to answer the phone or return calls. I left a message and never received a call back. I finally got someone on the phone the next day (but had to hold for a while).
2. Impossible to get an appointment. First physical was available almost 3 months later. Plus, I was informed by her staff that I can only see her AFTER the physical, and prior to that, if I have an issue, I have to go to urgent care.
3. Apparently, she has so many patients that she is hard to get an appointment with, and also, her front desk indicated that office wait does vary as she often runs late.
Not an ideal primary care physician in my opinion.

I have been going to Dr. Mai for about 5 years now and she is the best! I love that she knows me and is very thorough when I come in. She is very tech savvy in that you can reach her online/​via email and will send RX to your local pharmacy of choice. It makes communicating with her very easy and efficient. She is very professional but at the same time will ask how you are because she genuinely cares. The wait can be awhile sometimes depending on the case load she has that day. I find that early appointments work best.
She always has great shoes! haha

I recently switched my health insurance and decided to designate Ann Mai as my primary physician based on the great Unilocal reviews. I was not disappointed! I made an appointment and had to wait 3 months for my first visit, but I wasn’t in a hurry so I didn’t mind. When I went in I discovered that Dr. Mai had closed herself off to any new patients for the next two years. Apparently, I made my appointment shortly before she stopped taking patients — whew.
I waited about 20 minutes in the waiting room, they called me in, then I waited another 15 minutes before I got to see Dr. Mai. One reason why Dr. Mai decided to stop taking patients for the time being is precisely because she wanted to give more quality of care to her current patients. I can appreciate that.
She walked in and she was SO YOUNG I was caught off guard! But she already has two teenage kids. I found out that she graduated med school at the age of 22 and had her kids at 24 while she was finishing up residency. Ask her to tell you her story, it’s crazy! She’s the sweetest person too.
Anyway, while I was with her I felt completely cared for. She was very attentive and I never felt rushed… she really gave me her 100%. She does a lot of things online and is super tech savvy too, so you can pretty much ask her anything through the internet and she’ll respond within 24 hours.