Pope-Davis Tire & Automotive

Purely unethical. Charged me for a brake job, made me wait 2.5hours and two weeks later I realized they did not perform any service.
Took my 08 Silverado in to get new brakes pads installed in the front. I bought the pads from advanced auto parts because I am very picky about what type of pads I use. They made me wait 2.5 hours just to switch my front pads and turn my front rotors. Charged me $ 119.00 for the service EVEN WHEN I BROUGHT THE PADS TO THEM. And Two weeks later on my way to work I hear metal on metal when I hit the brakes. Checked it myself and realized they never changed out the pads. It’s one thing to over charge someone but it’s just messed up to charge someone for a service and not preform it.
I have already filed a report against them. I wouldn’t even tell my worst enemy to to go get their car serviced here.

I have had a relationship with Pope-​Davis for 20 years. I don’t want to speak too ill of them because Nick the mechanic was so very kind to me today and Justin the service agent was equally professional. However, Nick Counts the Store Manager needs to reconsider his career choice. It took multiple phone calls to make something relatively simple work out and he neglected to tell me something crucial, something that would have saved me a great deal of time and grief. He also tried to gaslight me, making me think I had neglected to in fact ask him to order a tire and neglected to tell him I had road hazard protection on the tire I wanted to replace. Just an all-​out chucklehead. So even if it costs more to do business with my dealership service center, I will choose that route in the future.

I have visited with 4 independent wheel service centers and all state that the issue was due to shop error. I also had a wheel specialist in Savannah GA look at the rim in question Monday Oct 13 2014 that repairs bent wheels for a living. He also stated that this occurrence was not caused by hitting something in the road and was created by a tech in the shop. A cars wheel cannot be bent from an horizontal point in relation to the lug pattern from hitting a pothole. These guys will tell you anything to get you to remove your complaint.