Upscale Consignment

This location had a much better selection, the clothes were in better condition overall, and I was quite happy with finding the pieces that I did (though I did purchase a Groupon, so that eased some of the pricing on a suit that was in okay, not spectacular condition). The salesgirl also pointed out all of the items that were on their 50% sale, which was nice!

oh the difference two employees can make — I used to shop here two times a week and always could find a deal — one day about two months ago i breezed in like normal and the place was a mess and a uneducated and abrasive employee whom i never saw before was arguing with somebody on the phone. I was in shock. I heard every excuse under the sun from her mouth and I was pissed for the person on the other end. I have gone back in approximately 5 times since that day and gone are the friendly employees, the creative and impressive displays and any quality clothing at good deals. I’m over it!

Rating = 0. It is completely despicable to have a business with such a lack of accountability. I have entrusted this business to care of my things and get a little something in return for it, for the lack of time I have to do it myself. I will never step foot in this business again, nor allow anyone I call a friend to either. My items are high quality, high end pieces, that I can usually get triple for on eBay (because people there know the VALUE of such things). I only hope to find my items on a body in public somewhere someday… I guesstimate over 20 unaccountable items having around $ 1000 value. With the pricing they have on their non-​upscale items alone, you’d figure they could afford better staff, and cameras. A very unethical business that I hope to see close its doors.

Shady. My wife took a bunch of stuff here to sell it, and they «lost» a bunch of items. So instead of paying her for them, they gave her a receipt so she could write it off as a donation on taxes (they aren’t a charitable organization, so I don’t know how this would be legal to write off like that).
The items were either shoplifted, or they sold the items without keeping track of them which would allow them to keep all of the money.

Upscale Consignment has been in Inver Grove Heights for about a year or two now and they are growing fast. Their selection is pretty big for Men, Women, Children and now even some furniture. I recommend taking a look, I always find something good! You can also turn in your old stuff to get cash or store credit!

I’m an absolute fiend for consignment shops, and I love that more of them are geared toward higher end buyers. June in Minneapolis and Rags from Riches in Wayzata are my favorites of this breed. I had high hopes when I heard about Upscale Consignment. Those hopes have been dashed.
First, an «upscale» consignment shop should have standards such that the racks aren’t packed. More than a little elbow grease is required to shove clothes around to get to one item that might look good in the light of day. Upscale Consignment has four Twin Cities locations and, according to the company website, does 86 a dozen or so brands. No Wal-​Mart, no Target, no Kohl’s. It’s a good start, but there’s still room for discretion.
Second, there’s very little sorting done by the store. There’s no vintage or teen section; the best you get is sorting by numerical size followed by sorting by small, medium and large, as well as women/​men/​children. The vintage items that I came across were bought by someone with a good eye and it’s too bad that a customer has to dig dig dig to find these gems.
Third, half the store is a bric-​à-​brac section. I really don’t understand what’s upscale about generic vases and lamps. This section might make sense at some level, but it didn’t click for me.
Fourth, the atmosphere is obnoxious. Loud music courtesy of KDWB, excessive chatter courtesy of cashier. The cashier didn’t make eye contact or speak to me. She ignored me to talk to a friend for a few minutes without any acknowledgement whatsoever while I stood two feet away waiting to hand her money. Maybe I morphed into Chris Brown overnight. In that case, you go girl.
I did get a few decent items each for $ 10 or less. In the end, the service and selection was on par with Plato’s Closet or Turnstyle. I’m going a little lower than average because of the clutter factor.