The Home Depot

The one star is for the young lady who sold me my appliances… I wish I could give zero stars for the customer service I received after my purchase… The delivery company that Home Depot uses Temco is the worst ever and management just continues to past the buck I recommend buying your appliances from Lowes or Sears the customer service is much better if you should have a problem with delivery

Very bad with returns!!! They literally wanted to give me back 5 $ for an item I purchase for 65.99 $ Home Depot has change a lot!!!

This Home Depot is okay for me. It’s pretty standard to be honest. All Home Depots are starting to look the same to me. We drove to this one because it was on the way «home» and we knew they had the shelving we needed.
Big props to the really awesome, amiable woman at checkout. She had a great personality and made me smile.
The reason this location is 2 stars instead of 3, and this is probably not really their fault… but it was the worst time getting in and out of this Home Depot. There is construction going on at every turn and when we finally made it in it was easy to find parking … but getting out of here was another story. We totally got lost in the maze of a shopping center this is and could not get out because of the construction. Until the construction gets better, just know that this place is impossible to get in and out of.

Lots of workers walking around but hard to get help from someone. Not a lot of the workers are knowledgeable about the products and to be honest, they act as if they don’t want to help you! Overall, took me too long to get help with a simple product but I must say that the restrooms were very clean which is a big deal for someone like me. Companies such as this should really invest in they’re employees so that they are more knowledgeable and able to better assist the customer. Will I stop coming here, No. But can they improve their customer service, Yes.

Home Depot is now Home Décor and sometimes Home Despot! No longer a hardware store, but competing with Michaels and Big Lots to see how much useless frilly-​feel-​good junk they can carry at the expense of real hardware items like quality paints, good lumber, and an assortment of QUALITY (not junky) DIY and contractor materials.
At the Inglewood store, everyone knows me by name and face, since I visit it almost daily to get materials for various DIY projects for my home and RV. The staff is friendly, and there is no issue with store, parking, or layout. One exception is the tolerance for illegal fruit vendors selling truckloads of fruit openly in parking lot… Hey, this is not a veggie stand and we don’t need fruit peels and card-​offs all over the parking lot asphalt. I will be writing to corporate about this issue since local mgmt tolerates them. They also take up customer parking space right up front.
Mineral Spirits has disappeared overnight from the shelves, and has been replaced by a host of other products like Paint Thinner, Brush Cleaner, Paint Solvent and such. OK, I get it that CA has outlawed Mineral Spirits (Note: write to the State Legislators about how ridiculous this is!), but do you have to label cans with names that do not spell out ingredients? Painting is a technical trade and I must know exactly what is in that can before I can thin out PolyU or mix with enamel paints. Cutesy labels like this are disrespectful to consumers. We are not kids, and don’t need its use spelled out. When you do, it means you are catering to amateurs not pros.
I have been steadily angered by Home Depot’s gradual change to Home Décor branding, and wrote an email to CEO Craig Menear outlining what needed to come back to the store. Here are my gripes:
1. Behr Paint is utter garbage but is now edging out all other good brands like Ralph Lauren, Glidden, etc. Behr is thick and gooey, smears on walls, and I would not use it even if paid to.
2. Glidden Paint was halfway decent, till Behr acquired them, and mixed Paint and Primer in one can. Goodbye primer, hello thick, goopy, horrible paint. Are you kidding me? Primer serves a purpose. Painting a wall is not a hobby craft for delicate people! How dare you insult us like this, Home Despot!!!
3. Loctite Rust Neutralizer in spray can section disappeared from shelves, and can now only be bought in a 6 pack online. Buy 6 cans, or buy none. Wait for delivery a week later. This was an excellent rust dissolver and rust binder, but now gone.
4. Hardware selections for screws are not comprehensive — many sizes missing, and all prepackaged in bundles so you have to buy stuff you don’t need. Metal in them strips out after one use or no use. Made in China with zero quality control. Cheap and cheaper. Dumb and dumber.
5. Leather, Neoprene, or work gloves only come in Large Mens sizes. The pink cloth useless ‘tea party gardening’ gloves come is S, M sizes only. I guess HD does not think women do any real work besides eat bonbons and cut flowers. I have specifically addressed this issue with their CEO, but still no remedy. Time to tackle this as a discrimination issue and start filing complaints. Hey, if women have to pay alimony, can we get real leather work gloves too?
6. None of their Paint Strippers list the ingredients. California passed the VOC compliance laws which rendered paint strippers useless for removing paint, but at least if I knew the ingredients I could select the one that would work best, but no such luck. Want a good stripper? Go to Vegas!
7. Epoxy glues lack choice. The person who invented the ‘syringe’ model should be facing an execution squad. Have you tried this? Wastes glue, one dries the other cannot be used, and both harden up after one use. Worst scam on the public.
8. Bath items like towel racks, toilet paper holders were simple and cheap. Now they make them in fancy designs to impress the nouveau riche who have unlimited money and bad taste in equal measure. Made in China yet 4 times the price of a simple design. The genius of it! Their shareholders must be rubbing their hands in glee at their dividend checks while we weep silently at our emptied bank accounts. Actually this is working for me and rendering America self-​sufficient like the frontier days. Make your own folks. Don’t buy these. I am.
… and so on
I will now take my all my paint needs to Naylors Paint in Santa Monica /​Venice, my hardware business to the local True Value stores, my lumber business to the larger lumber stores and say bye bye to Home Décor-​Despot.

Service here sucks !!
Starting with the «manager James»
I was offered a deal if I applied for a credit card wich I did get approved,(Torrance location) but the item we needed wasn’t there!
Torrance location called Inglewood location of item was visually in stock and if my discount can apply and they said yes!
Ok drove to Inglewood since well live here in Inglewood !
Turns out the black supervisor or what ever she was couldn’t offer me my deal! With an attitude she would send back our cashier! Wouldn’t even mind hearing us. I asked to speak to a manager, that’s when James came.
I explain my issue to him and that Torrance had even called to confirm!
He replied go back there and finish your business with them. We can not offer you that deal!
Then went with «Louie» checked up the item to see if we can pick up in the slauson location!
He says yes you can and you can pay for it here in the online department!
Great we walk over to another rep/​staff.
Now we are told home depo doesn’t sell that item!
When Louie himself had looked it up & wrote down the item number!
That’s when we said forget it!
We drive back to the Torrance location again!
Best believe service there in SO MUCH BETTER THAN HERE!!!
SHYLY HELP US OUT FROM THE BEGGING!
WITH ALL THE BADGES SHE CARRIES ON HER APRON!
From now on we will drive 7 miles and avoid all this nonsense !!

Horrible customer service!!! The workers practically run from you! And they make you wait for service while the other workers are on break! I heard a lot of… It’s not my job! A whole lot of passing the buck! ! If you don’t want to work just quit! Let someone who wants a job have your job!

Are you looking for a cashier to check out? Do you need help ordering parts? Forget it. This store has a «bare bones» staff that must be both overworked and underpaid.

Horrible customer service employee pass right by you and keep walking constantly on their cell phone asked to speak to manager he was no where to be found which explains the employees lack of service

Best customer service. It also makes me happy to see people that love their job. Jay is awesome top of the line service. His hair super cool, it macthes with the store. Thank you for all your help.

Worst customer service ever! Go to a different location! Full Review Below
Being that my Dad is a general contractor & works in construction, plumbing, landscaping, etc., I usually go to Home Depot with him. We’re regulars at the Hawthorne location at Ocean Gate & Rosecrans, but my Dad was working at a job in Inglewood this time, so we decided to come here out of convenience. BIGGEST MISTAKE EVER!
To start off, my Dad & I needed help finding a particular set of blinds. We asked a lady nearby & she said that she’ll call someone to assist us momentarily since that wasn’t her department.
We waited 15 minutes, & nobody arrived. My Dad went to go ask the lady again & she called someone through the intercom speaker.
We waited another 10 minutes & nobody arrived. Finally, my Dad & I decided to go to the front customer service desk to get help. They said that they called the person in charge of the department, & he hasn’t showed up. I’m not exactly sure what that meant? Did he not show up to assist us or did he not show up to work?
So I requested to speak to a manager. The customer service associate claimed to call their manager, but after waiting another 10 minutes, the manager never showed up.
Eventually, I told my Dad we’ll just have to drive to the Hawthorne location & stop wasting our time here.

If I could give 0 stars I would! This place has the WORST customer service I’ve ever been to. I went here with my mom twice to return some things that my dad didn’t end up needing for his job. The girls that are in charge of the returns have the WORST attitude. The first time, the lady just glanced over at what we had and yelled out, «nope I can’t return that. Next!» The second time which was yesterday, the girl was just flirting with a guy while my mom waited to be helped. As soon as she was done flirting she turned to my mom and COMPLETELY changed her facial expression. So my mom put her stuff on the counter and the girl asked her to take it out of the bag and the girl just stood there and looked at her while my mom took it out. Isn’t this the girl’s job?!! I hate this place! Keep telling my parents to stop going here!

Highly recommend this home depot. Very helpful in getting what I need. Good view of the casino and new
NFL stadium area. Go Lakers! Yeaaaaaaa bruh!

Everyone I have come in contact with at this location has been polite, professional and helpful. One in particular stands out. This guy is a real gem. Reminds me of when Home Depot first started out. I hate that I have forgotten his name, but I will not forget his very kind face and clear love for what he is good at… plants. I think his name is Eldon or Elton. I felt as if I should be paying him just for the attention he seemed so happy to provide.
Because of Eldon, there is no other gardening store I can ever go to again. And while I am in for the garden shop, I much just buy something inside the store as well.

I don’t know where to start. The worse costumer service I ever experienced. Almost all the products I was looking for didn’t have price tag. At the garden department I had to take all the vegetables to the cashier to check the price because no one knew how much they were. At the cashier I asked for the manager but he/​she never came. The girl that came to talk to me said that that’s how it is, «you want you buy it, but it, or don’t». I’m extremely disappointed. But I’m glad I have other excellent stores to go. On this one I won’t spend a penny again.

there are somethings i like about home depot and some i don’t. most of the time, it’s a good because i eventually find what i’m looking for. but i hate that the choices are always so limited. some items aren’t always good quality either, so you really need to do your homework. whenever i need someone to help me find something, it’s never like in the commericals where home depot associates are always there with you. the reality is that whenever i find someone, it’s that dude with the clip board trying to sell you an upgrade of a kitchen that you don’t need, or some dude nearly running you over with his fork lift. the only happy ending is when the cashier rings you up at the self service anyway, and it saves time doing it myself.

Worst place to ask for customer service. Worse place trying to get customer service. I went in two buy some wood that needed to be cut I had waited 35min three calls for someone to report to the department no one show. I Walked out the store and went to Lowes. The store should be close down they only have six people that are really working in the store the rest are on break not in their department are they don’t know anything about the item. They need to be fired starting from the supervisor General manager & manager down.

Don’t go on a Saturday morning

I cam here to find a tap for threading and they were very helpful.
The gentleman is the tools department knew exactly where it is and directed me.
The pricing was little higher than I expected but I can live with that.

Shopping for plants is a chore for me. I know very little and have killed many-​a-​potted friend. I was pleasantly surprised when someone in gardening approached me, listened intently to my needs, and helped me select plants that will thrive in my difficult setting with little care. He was even able to tell me where I’ve gone wrong in the past with my plant care. I believe his name is Elton and he is a wealth of information and a breath of fresh air. I hope management reads these reviews. He is reason enough to make this location my first choice for Home Depot.