Enterprise Rent-A-Car

I stopped here on a Saturday after dropping my car off up the street to be repaired after a hit and run. I didn’t book ahead of time and went in expecting them to be completely sold out (sorry for being «one of those»!). They had a few larger cars left but nothing that fit my daily budget covered by my insurance. After explaining that this was the only weekend I had free to get my car fixed and had no way to get to another Enterprise, they finally gave me an SUV right near the daily rate I needed. I was told to come back Monday for a cheaper car. Came back Monday but they still didn’t have any cheaper cars. The girl who helped me was awesome. She lowered the rate on the SUV to match the amount my insurance would cover and back-​dated it so that it an extra day. The entire staff at this location was extremely helpful and I appreciate all of their help to make the hassle of dealing with a hit and run as easy as possible. Drop off was smooth and hassle free, as usual with my experience with Enterprise.
Just a heads up, this location is small and gets extremely busy! So be smart (unlike me) and book ahead of time.

Employees at this location pick and choose the model cars they want to rent. Don’t bother coming here.

ADVICE: Take pictures of every little scratch and flaw before you drive off the lot!
In my case, the rental was dropped off & picked up by a car repair shop. …mind you, the rental was picked up today around 1:00pm by the car repair shop. Today at 5:21pm I get a call from Enterprise asking how the hood was damaged? SERIOUSLY LIVID!!! Felt like a total scam, especially when I asked for a photo of the «damage» they said I caused to the hood. Of course, he did not have a photo & after I persisted, I was provided the number of the body shop Enterprise had supposedly sent the car too. GUESS WHAT? I called that shop, and they did not even have the car!
I called back Enterprise and advised I have pictures of the vehicle when it was dropped off, also have access to security cameras at work that could show there was NO DAMAGE… advised that all this seems shady and I would be contacting an attorney tomorrow!
…needless to say, they’re no longer pursuing the claim.
WHAT A SCAM! Renters BEWARE & make sure you take a ridiculous amount of photos to protect yourself from would-​be scams if you decide to rent a car here.
I would totally give this –0– stars if I could!
Boooooooo Enterprise!

This experience pretty much sums up the opposite of what they advertise; which is «We treat you like family». If that’s the case, they should quickly change their motto!
I tried renting a car at 1am in the morning, because my car would not start at the nearby airport parking lot. I just spent 14 hours traveling back home, was tired, and had my child with me. Just wanted to rent a car and go home. Upon arrival, the counter person said she could not help, because they could only provide cars to people that had a previous reservation, and said I should go elsewhere. SERIOUSLY!
I grabbed my phone, made a reservation in front of her, and had a complete and paid for reservation in less than 3 minutes. I finished up the paperwork with the GM (who was very helpful) but was just put back that employees these days just don’t want bothered, do as little as possible to get a paycheck, and don’t care about anyone but themselves.
Then, I ended up keeping the car for a week because my car took longer to get repaired. When I turned it back in a week later, they refused to give me the weekly rate, «because it was not set up that way from the beginning»! The word «Stupid» can’t describe the lack of common sense their employees have! The fact that I have to fight the higher rate charge to get something they already offer, is a testament to how ignorant people are these days! I will be calling back the GM and see if he fixes the problem. Wish me luck!

My first experience here was actually good but this second time around forget it! Did not get the quote price I received online plus their f/​c insurance is $ 36.00 a day for an economy car, but here’s the icing on the cake I wasn’t aware the vehicles are all non smoking ok my fault but if it smells anything like smoke to them it’s $ 150.00 detail fee and all they did was wash it and rent it to the next person. I could understand if I damaged the car in someway but no they’ll just try and hit you with fees one way or the other. Never again!

Very satisfied customer… exceptional customer service… Ana, Eric and Jennifer have taken very good care of me!

I made the reservation a few weeks earlier. I called the day before I was to arrive and everything was in order. On the morning of my arrival I called from my hotel and requested that I get picked up… and a very nice young lady arrived within minutes.
The staff was friendly, professional and efficient.
My car was ready and I was pleased.
Alex was the man who checked me in and Alex was dressed well, had a nice smile and was very professional.
I will certainly use this Enterprise location if I need to return to L.A. in the future. Thank you, Alex and the staff at Enterprise, LaBrea !

Update on Enterprise: Well when I emailed the Care team they did get back to me quick but just to tell me that they had forward it to the regional office in the area. Took a few days for them to get back to just to tell me that they checked the lost and found and they didn’t find it I already knew that why even call me like if the workers were going to turn in the tablet. Of course they took it and didn’t report it. Never renting from Enterprise again

I’m satisfied with the customer service at this location! Great staff Jennifer, John, and Bobby! I had a late reservation close to closing. The gentlemen that wash the vehicles had left for the day. John and Bobby went outside with their dress shirts and ties on and washed the vehicle’s for me and another customer! I have been to other rental car places that gives you a Car Wash voucher. That’s a inconvenience. Thanks for the excellent customer service!
Thanks
Tasha Wilborn

Will never book with them again! We booked a car online to ride to vegas in and I reserved a economy car. A day later I called back to upgrade to a full size since I wanted more room, they guy on the phone was nice, gave me the additional cost and said he was making the changes. I arrive the next day to get the car and too my surprise the change was not made, it was still a reservation for the economy size and actually not the price I got online.
Now, I understand you have to add fees such as insurance (there are few different types, unlimited miles charges etc however all that didnt add up to no additional $ 150 which is what they were trying to charge me, I said heck no and walked right out the door. It was such a big waste of time and then the staff was rude on top of that. Never again.

I’ve always loved my neighborhood Enterprise Rent A Car. They seem to be truly in tuned to the needs of the community. I has a special circumstance in renting a car, and they handled it without issue. The staff is fast, hard working and very accommodating. Can’t wait to rent from the later this month. Keep up the good work

The wait times are ridiculous maybe because it was a Monday but damn everyone and their momma was there. The rep Alex that helped me was useless. I was picking up a midsize car that my insurance company had reserved. I had to call my insurance company and use my personal phone because his customer service skills were definitely lacking. After we had it all figured out. The lady that took me out to the only car that was available a black Toyota Camry that had cigaret burns on the rear seats. A front bumper that had damage to it. When I told her about it she failed to mark it on the contract. I specifically asked if this was a smoking car she bold face lied and said no. The car smelled like an ashtray. Certainly not pleasant for a person who doesn’t smoke. I went ahead and took my own photos of the car when I took it. I’m definitely not a happy customer and I would never come here with the way I had to wait and then felt rushed out the door with my concerns unaddressed. I would have taken my business elsewhere if this wasn’t the company my insurance company contracts with.

I am a frequent renter from this location. There are times when things don’t go smoothly at first but the management team is good as rectifying situations. That’s what matters in the end not that a problem happened but how it was handled. I will continue to rent from this company and this location.

Really great experience with this Enterprise. Damon picked me up from the car dealership where I had to leave my car for repairs. He was such a nice and outgoing person. Really enjoyed chatting with him on the way to the shop.
He was very professional and helpful. The rental process went very smoothly. Would not hesitate to go back!

Worst customer service ever. 5 employees busy to talk to each other with a line of customers waiting to be assisted. Walk away after waiting. Better places can have my business!
Most likely the other reviews been written from theirs buddies to look good!

Excellent customer service, thanks to Damon
Here is my tips for people who will be traveling to LA, taxi costs about $ 20 from LAX to this location (Inglewood), upon your return please ask them to drop you off at Enterprise LAX location then take a free shuttle to LAX, that would save you at least 50% from renting a car at LAX because of all the taxes and airport fees.

First off, the staff here are nice and helpful. I left my garage clicker in a returned car, and they quickly found me to return it.
Second, in each of the 4 times I was there, their internet kept going down which halts all work as its online.
Thirdly, 3 days into my rental, of my Chevy Cruze I get a call to ask if I could return the vehicle as they’ve sold it. In a way, I was glad to swap cars since the horn didn’t work on the car and the breaks were a little uneven. To compensate me for the inconvenience, they upgraded me to a Chevy Impala– what I consider to be the worst car I’ve ever driven. I lasted 3 hours in it before having to return it, just because it’s an awful car. Never driving another Chevy again. I took it back and asked to swap it for a Ford Fiesta, but all they had in their limited stock was a Hyundai Elantra, so I took that.

Special thanks to John, Tal and Brittany. These folks strive hard to make your experience exceptional. I had to wait past my reservation because of the line and they upgraded me from a van to GMC SUV.
I highly recommend using them when you land at LAX. Just take the a taxi for $ 20 over to Inglewood and you will save about 60%/day on your rental compared wiht renting from the airport!

You’ll save big renting from this location instead of LAX. We did a one-​way rental (driving to Vegas) and the price was $ 400 LESS than the Enterprise at LAX we usually rent from. That’s because you don’t have to pay the extra fees like ‘Airport Concession Fee’ etc. Thats the good part.
The bad isn’t so bad considering how much cheaper this location is but yes you will be in the hood and there’s a lot of hood rat type characters renting cars here. The customer service however is friendly but don’t let them give you a dirty car like they did us. If they do just stop at another Enterprise and swap it out like we did in Bakersfield.

WARNING TO CUSTOMERS!
This morning i found out that an Enterprise employee stole my debit card number (that i had used 5 months prior to rent a car). The employee took my debit card number, created a new card and started charging.
Thanks enterprise for hiring great and honest people!