Best Western Plus Suites Hotel

When we arrived at the best western (there is no left turn arrow off the main road right in front of the hotel so you are at the mercy of traffic).
Also once you pull in to the hotel to check in, their parking spots for arriving guests are hidden (and they have signs posted that say no parking right in front of the door).
The front desk lady (Geeta, I believe) is amazing. She was extremely attentive.
The parking garage you have to pay $ 10 a night for is not locked like they say it is. And the elevator from the garage that gives access to the whole hotel, does not require key card access like it says it does (also when we were staying there, the lobby button and 4^th floor button do not light up at all).
The king suite was perfect for my husband and I and our toddler. The water pressure was good, and the water was hot. We had a microwave, mini fridge and keurig in our room. The tv in our room was on a swivel stand so it was easily to change the angle.
If you plan on doing laundry it is not on every floor like the floor map says it is (it is only on the 2^nd floor).
Requested extra towels and extra toiletries, the maid that came by our room to ask what we needed did not speak very good English (thank heavens for having Spanish as a second language).
Breakfast this morning was good and had a nice selection of donuts, waffles, muffins, cereals, juice, and hot breakfast items. However their breakfast nook is tiny (barely enough room for 3 tables).
We were in room 308 and we discovered during our stay that the stopper for the tub was broken and wouldn’t keep water in the tub. Despite being across from the elevator and on the side of the hotel that had the highway below it, our room was surprisingly quiet (aside from our noisy neighbors upstairs).
We took their free shuttle to the airport (their van was having its oil changed and so their sister hotel, Comfort Inn, picked us up with our 8 checked bags).
Pros:
Laundry available
Spacious, clean, updated rooms
Hot water with good pressure
Cons:
Pay for a parking spot that’s not secured
The elevator isn’t secured even though it says it is

Found blood in the sheets. Only got a 30% refund.
The window opened to an alley with noisy delivery trucks. But that was the least of our problems. There was blood in the bed!!!

I can’t relate to some of the people who wrote bad reviews about this hotel. I had a really good experience. My night started off at a bar near LAX by the time we were done at this bar we were too waisted to drive all the way home. I searched for «hotels/​motels» in the area through Unilocal and this one popped up. I called to make sure there was vacancy, the gentlemen who answered the phone quickly answered and said there was, he gave me an estimate per night and asked if I’d like to make a reservation. Mind you this was around 2 in the morning. I said, no I’m right around the corner I’ll make it once I’m there. Parking was easy and convenient. Our room was $ 99 plus tax which was very reasonable. We asked for check out time and the gentlemen the said 11am. I asked if there was a late check out and the gentlemen right away signed us up for 1pm (free of charge) Thanks we really appreciated that. Once in our room we noticed it was very clean and didn’t have any foul smell that others experienced. Complimentary water was there and a coffee maker. The restroom and shower were also very clean to the point where I felt comfortable enough to take a bath. Normally I would just shower but given the fact that the tub was very clean I just said why not. Contrary to what others said about the bed, my partner and I slept really comfortably in the King sized bed. No complaints. Tv had a good selection too. We were bummed that we didn’t make it to the complimentary breakfast but we will next time! Because I will definitely be back. Bottom line is you get what you pay for. Yes it’s not in the best neighborhood, but it’s conveniently located by LAX. Fair price. I’ve stayed at worse places for the same amount of money. Also since we got there late, our parking was free. Hope this review helps!

We had to switch our hotel at the last minute because of some issues at the first hotel. The staff were pleasant and even called the room to make sure everything was to our liking and functioning well. Complimentary water bottles and there was even a Keurig :).
One of the nice hotels that also has smoking rooms.
The beds were not the best, but they were okay for the evening stay. Not much regarding the rooms other than the beds.
The parking was $ 10.00 which isn’t bad for a hotel and we were close to the Forum for our concert. The elevator from the parking garage was NOT working and when I returned from the concert I decided to use the lobby elevator as opposed to walking all the way upstairs. When I asked the staff if the indoor elevator was functioning the gentleman at the front desk laughed and said I must be mistaken because they only had one elevator while Joli (Jodi ?) laughed while sitting behind the desk. I felt as though this was a little rude and could’ve been handled differently. There is an elevator in the parking garage and it was NOT working at all during our stay, whether there is one elevator shared between the two spaces is not the issue. The issue is that it was not important to them and instead they brushed me off.
Overall the stay was good.

Customer Service Representative: Geeta
Unprofessional and In a Rush
(Most of the reps who answered)
–keep in mind regarding all the staff and the quality of who cleans your rooms as well… this reflects the whole establishment–
Overall it appeared decent. As well as a deal for two nights. I’m more upset with the customer service as I have called 3 times throughout the day regarding my reservation and booking. The last rep had mentioned there were 2 notes left about my late check in. With these calls there were NO confirmation of time. Because my card did not go through (off island so had to get that checked) they just decided to cancel the reservation. NO confirmation with a CALL or any notice. No customer service quality. Please call and make detailed notes if you plan to check in late. Also keep note on names and the tone. Customer service needs improvement. Especially with representative Geeta…

I have to say first of all that the staff all seemed nice and seemed to be doing the best they could. Place smells like smoke that didn’t even really bother me either. The worst part is in the two registration parking stalls there were two male adults smoking marijuana. They wouldn’t move and we’re making racial slurs back and forth to one another. It was quite obvious and very loud. Now this is in clear eye shot and ear shot of the front desk registration yet no one did anything to handle the situation. This does not make for a safe and secure stay no matter who you are.

Our experience at this hotel was terrible; although the room looked nice, there was a terrible smell lingering, the elevator was slow and made a lot of noise, there were either fleas or bed bugs in the mattresses, we were bitten quite a bit. Also, it is located in a bad area, there was a fight in the hallway around 4: am. When I came up to the room from my car, there were a group of women from the neighborhood leaving the elevator, one of them threatened to «jump» the desk clerk. If we knew when we booked, we would have been willing to pay more to go just about anywhere else.

The only good thing about this place was free breakfast. Me and my friend got there and checked in and everything was fine. Until we got to the room and we couldn’t open the door because we got a key instead of a card. It was ridiculous. I don’t know how any human can figure out how to use that key… there’s a certain way to use it. We had to get someone to come up with us everytime we needed back in. But we still had a fun little vacation in LA. But then my card kept getting declined everywhere we went. Luckily I had some cash on me. Figures out that someone got a hold of my information and spent almost $ 200 of my money. It had to be someone from this hotel because before we got there I used it in safe places. I will never go here again. I suggest you all pay cash here if you ever are that desperate to stay anywhere in LA.

I have stayed and given this hotel two chances, and their service blew it both times, so I am forced to give only two stars.
The first time I stayed here, I arrived around 9pm and called the hotel to dispatch their free shuttle service for pickup at LAX. It is a 2.2 mile ride, 5 minutes away, or 8 with traffic.
It took them one hour to get a shuttle to the airport. I called twice during that time and they didn’t seem to be bothered about why it took so long.
Upon arriving at the hotel (now 10pm), it was like a ghost town. Nobody checking in or out, employees just standing around talking. How on earth did it take them one hour to send someone to the airport? Unreal.
Fast forward to this trip– I thought I would give them the benefit of the doubt and try them again.
This trip I had a rental car, and got to the hotel myself. Free parking was really nice, and they have ample spots. I did notice some definitely 100% non guests parked in there who seemed kinda shady, but I didn’t have any problems.
My gripe with the service this trip was we were staying for one night. Housekeeping should have a list of people who are checking out that day, so they shouldn’t be knocking on doors looking to clean the room. I placed the «do not disturb» sign on the door (which I checked once housekeeping left), so that is reason number 2 they shouldn’t be knocking on the door. Well, housekeeping decided to ignore both things, and knocked on the door at 8 am. Not satisfied with no immediate response from me, they knocked a second time and I woke up and answered the door to let them know we were still sleeping.
This is unacceptable, and I will not be staying at this location again. I have had such great service at other BW locations, but they are all independently owned so it really is a gamble what you are going to get. This is a «Plus» location, which is supposed to be a tier higher than the standard BW brand. This definitely was not Plus in any category other than the room size.
If there are any positives, it is the room size, which is larger than normal here. The free parking is also great as well as free breakfast. The room wifi worked great and had fast speed.
I will still be looking at other options next time I am in town though, as they really need to work on their customer service.

Price is definitely legitimate, but customer service could use a little improvement. The associate at the main desk skipped us entirely to help a gentleman who walked in 5 minutes after us – I guess we chose a bad section of the counter to stand at… Granted, she was the only attendant.
Room looks amazing and appears very clean!

Gets the job done and it’s one of the cheaper hotels around.
Pros
–Free parking
–Friendly employees
–Like most Best Westerns, there is a mini fridge, microwave, and coffee maker in each room.
–I really appreciate that they provide complimentary bottled water in the fridge for guests. That is a very nice touch. Thank you!
–Close to the airport
Cons
–Building needs an upgrade. Things are quite outdated looking.
–Rooms need better ventilation. I could smell cigarettes all around the halls and it would seep into the room.
–A better job needs to be done on dusting the rooms. I appreciate that the rooms are tidy but it’s still very dusty.
–Improve security procedures around the hotel.

My car was hit and the one who hit my car ran away after it happened in the hotel’s parking lot. The hotel didn’t help on the investigation. I was requesting for the security camera tape for the day to see who hit my car. However, the hotel staffs just told me the security camera is inactive for a while. Then there is nothing they can do. I parked at my own risk there. Is this a responsible attitude? Is that their responsibility to make the the security camera is working to ensure customers are safe? I would definitely not go to this again.

Wouldn’t stay here again. Bed uncomfortable, wifi terrible, bad neighborhood.

I stayed here recently for an event close by. All I can say is I had an amazing time in the Jacuzzi suite. It was quite reasonable and being that close to the airport I worried about the noise. I didnt hear one plane unless we were outside. Bed was comfy, room was clean and I will definitely be staying here on return visits.

What can I say, worst hotel stay in my life. This room may not have been like all the other rooms. I only have one room to go by. But this one room was particularly horrible. We got in late from a 8 hour drive. I was told at the front desk that I will thoroughly enjoy my stay. (Both of the girls at the desk were nice).
The bed was one of the most uncomfortable. I imagine it was the equivalent of sleeping on cardboard on the pavement. Secondly, the air conditioner was noisy, very noisey. I found myself in a constant battle turning it off so that I could sleep for an hour and a half before having to turn it back on. That cycle went on through the night. The traffic noise was pretty bad. No fault of the hotel but on top of all of that, there was some sort of meth addict in the room above me who continuously paced his/​her room all night, at least til 4am.
The next day I cancelled my second night of the reservation at the front desk. When I told them that I was highly unsatisfied there were no questions asked and no apologies.
With a big day ahead of me thanks to this room, I started it off with about 4 hours of sleep. I would suggest the three-​star options in the area. The prices are similar or the same and the beds can not be half as uncomfortable.

I checked in on Saturday, October 11^th and stayed until Tuesday, October 14^th.
Free parking, free wifi, free breakfast.
Elevator is super slow. I didn’t mind too much — I was only on the 3^rd floor and I have no problem with stairwells. The only time it mattered was when I was checking and checking out, due to luggage.
I had daily problems with my keycard! I had to visit the desk at least once a day because I either couldn’t access the stairwell or get into my room. I will say that the staff was nice and helpful; they were very apologetic for the inconvenience.
Head in only parking??? GRRRRRR. This may be a bit petty but I hate, hate, hate parking my car like that. I always back into spaces.
Setting up my Chromecast turned into an event. I realized pretty early on that something wasn’t working out right, so I called the front desk and asked how to change the input. She asked if I needed someone sent up.
Wellll…I guess I do, actually. I kept fiddling with it, hoping I’d be able to figure it out before the guy arrived. The remote control only allowed the most basic of functions — volume, channel, mute. When I finally made my way to a screen that had the word «input» on it, that box remained as elusive as a unicorn. There was no way to actually GET to the input box.
When the other remote arrived, I quickly discovered that it didn’t speak any of the same languages that my television did, and gave up. I felt bad for the guy, because HE clearly felt bad about not being more helpful. (Points in their book.)
All in all, this hotel was well worth the money and I’d stay very again. Hopefully, the keycards weekly be better by then.
Breakfast definitely decent. I never get excited when a hotel offers free breakfast, because it’s usually crap, but this spread was much than usual. I had bacon (yay!) a banana and some pog juice. There were a couple of other basic fruit and juice options, coffee, doughnuts, yogurt (but only in strawberry banana that I saw, which I happen to think is gross), eggs, sausage and bagels. Not bad at all.
I had no notepads or pens in my room. At one point I needed to write down a number and I just found it very odd. I don’t think I’ve ever stayed at a place that didn’t have notepads and pens with their logo emblazoned on them.

Surprisingly a little gem. Nice rooms and very near LAX at a very competitive price. They also have a great breakfast. I was thinking that it was the typical orange juice and muffin, but they have cereal, muffins, eggs, bacon, sausage, bagels, a variety of juices and milk. I was very impressed for a 3 start hotel. The rooms are in very good shape with a modern style.

This hotel is just middle of the road to me. For what we paid and the proximity to the airport and the fact that we’re all alive and not infested with bedbugs, it’s fine.
Note: we didn’t use the parking, nor did we eat breakfast. We spent the night before our 6:30am flight the next morning and it was a fine place to sleep.
The rollaway crib was seriously a metal bar crib on wheels, felt like I was putting my daughter in baby jail but it did the job.
My feet felt dirty after walking around barefoot on the carpet, but everything else seemed ok.
Shuttle driver was helpful and quick.
If I had another early morning flight and needed to stay near the hotel, I’d consider this place.

GREAT VALUE FOR THE MONEY! For an airport hotel for those on a budget this is as good as it gets. The staff was helpful, friendly, and knowledgable. The airport shuttle runs 24 hrs and even offered to pick us up from the car rental facility when we dropped the car off and bring us back to the hotel. The manager on duty gave us a better rate than we could find on any of the «discount hotel rates» websites. Room was clean, incredibly spacious, and the pool area was secluded and sparkling. I felt safe and comfortable in this hotel.
To top it all off, we left a sweatshirt in the room and called from the airport to see if they could possibly ship it. The package arrived at our house on the east coast less than a week later costing minimal shipping fees.
Overall, our expectations for an airport hotel were blown out of the water without blowing our budget! I would recommend this hotel to anyone spending a night or two in the LAX area.

If you’re searching the LAX area for a quality hotel at an affordable price, look no further. This Best Western will do the trick.
Initially I was hesitant to stay at this Best Western. The fact that it’s located in Inglewood (which the name in general doesn’t have the best reputation with tourists) and the fact I’m unfamiliar with Best Westerns. But you gotta save money where you can, and this hotel had the cheapest rates.
I’m here to tell you– this place is fine! A multi-​story hotel with FREE underground parking, FREE Wi-​Fi Internet service, and FREE HOT BREAKFAST. The location is only a few short miles from LAX, right off of the freeway– and in what appeared to be a safe neighborhood. The hotel staff was very helpful (both night and day crews) Plus there is a pool. Need a picture of the room? No problem
Only tiny problem– there is just one elevator and it takes forever lol.
Again, if you’re looking for a cheap hotel and you’ve somehow come across this Best Western– I’m here to assure you, it’s all good!