Universal Brake and Alignment

Great service, always quick and painless. Take all four of my vehicles there and have always been treated good. Estimates always right on.

Most Trusted Shop in Indio. I’ve taken in two of my five vehicles, and have had Great Communication with Abel. Treated me like Family, and felt very comfortable :)

Went to i10 Toyota that was trying to charge me $ 3500 after I already paid a couple hundred for a tune up, but they couldn’t diagnose the problem on my 4Runner, so they said it needed a head gasket seal repair. Took it to universal and within 10 min they knew what the issue was. One of the fuel injectors was not working properly. They fixed the issue for less than $ 400. The problem was solved. You would think Toyota would understand their vehicles. Quick, excellent professional service at a fair price. I recommend them to anyone especially for brake service.

Best customer service. They have done a tremendous amount of work on my car and they get it done right. Definitely recommend this place.

Went in for an alignment. They were done with the job in 15 minutes, which is record time for a front end alignment. So I paid $ 60.00 and i was given the work order with the alignment readings. I looked at it and the numbers were the same from before and after, meaning that they had not adjusted anything or even turned a wrench on it. No wonder they were so quick. Anyhow i told the manager why i was being charged the full amount if the car was not aligned. And the white boy said he was sorry. I told him dont be sorry be reasonable. You should charge me for inspecting it not a full alignment. He again said sorry about that. Alright never again will i take my cars to your shop for an alignment. This was the second time i got an alignment there and it was not done right, so keep on ripping ignorant people off. By the way you should hang the consumer affairs posters up on the walls, per guidelines, so that people know where to call when they get screwed. Just stick to brakes jobs if you plan on going here.

I’m a major car guy with several vehicles on the road. A trustworthy shop that is competent, fair and know what they’re doing is a big deal to me. These guys fill the bill!
They’ve taken care of an A/​C issue and a brake problem for me so far. I was impressed with their level of competence and the prices they charged. When a problem came up on the A/​C job that really wasn’t their fault, they took care of it and didn’t charge me anything although I would have gladly paid.
I highly recommend these guys for any of your car repair needs.

The guys are great. Even after the sixth time back when they gave up and gave me back half the labor costs for a brake job they just couldn’t get right. I know they honestly did their best and kept great attitudes. Their suggestion was to take it to Toyota. I took it over to Ramona tire. After redoing the work and using the same parts it’s fine. Unfortunately Universal turned my rear drums too many times so there was only one remaining turn but it stops fine now. They also charged me for unneeded parts. In their defense at the time I could see where they thought that could be the problem. When I called to let them know the results of the additional work they were very nice and said at least I had it fixed now. That’s true. I paid Universal $ 225 for labor plus $ 46 for parts. They gave me back $ 112.50 when they gave up. To redo the labor was $ 225 plus the other $ 112.50 plus $ 46 for useless parts. Essentially I’m out $ 168.50 plus lost time for the six return visits. If there had been a mystery why they couldn’t fix them I would understand however all that was needed was proper installment. I wish there were another explanation. And like I said they’re great folks, but I had hoped for better.
Warren Van Skike

Called four local brake shops for quotes on identical brake repair and got four results; $ 330, $ 350, $ 600 and $ 800. Universal was the $ 330. I took my F250 in at 8am for free brake inspection. My truck was shuddering when I braked. They found a «cracked» front brake pad. They resurfaced both front rotors and put on premium front pads as I tow a fifth wheel trailer. Final cost out the door $ 234. They said the rear brakes were fine.
I did not id myself as the person who called prior nor tell them any of the quotes. What they told me over the phone and in person were consistent. I talked to a taxi cab driver while I waited who traveled over 20 miles to bring his cab for service because he said he only trusts Universal.
Tip: If you come in the early afternoon, they can probably service you while you wait faster. They were very busy the morning I was there. It took them over two hours to do a simple brake job, but in fairness I arrived without an appointment.

The people here are really nice and charge reasonable prices. I really recommend them!