Tuchman Cleaners

I am extremely unhappy with this dry cleaners. First off, they used safety pins to pin my leather skirt to a hanger. Therefore putting two holes at the top of a white leather skirt? On top of that, the two tops I gave them with small stains from something simple like a little bit of pasta sauce, were still there when I brought them home.
They also hung an extremely heavy sweater which if you know anything about clothing you would know that is terrible for the sweater and I have never had another place so such a thing.
All in all paid 50 bucks for my clothes to be worse off than they were. I will most definitely never go back.

I brought a bunch of dry cleaning in to one of their stores, including a navy blue sport jacket. The jacket had 4 gold buttons on each sleeve and two matching ones to fasten it in the torso. When the jacket came back, one of the gold buttons on one of the sleeves was gone, with loose thread hanging where it had been. Also, the pressing was lousy — the jacket looked like it had been run over by a car. When I complained to the clerk she said they would see if they had a button, and if not they would send it to their «alterations people», who would replace ALL the buttons, and it would be back in two weeks. After 4 weeks, the jacket finally came back, and guess what? Each sleeve has THREE buttons instead of 4, and they are sewn on out of alignment. Nicely pressed, though. Rather than complain again, I paid the 6 bucks dry cleaning charge and took it home. They not only made no effort to make it up to me for their mistake, they deliberately tried to fake me out with the buttons. Avoid this place like the plague.

Every single time we have brought dress shirts here to be dry cleaned buttons come back chipped and there are creases that have been starched into the cloth. We have tried coming back multiple times in the off chance it would improve, only to get the same results. I reached out to management and they said they would be sending some gift certificates for free service to make up for it. They asked for my mailing address but we have yet to receive said certificates. It has now been over a month. Poor customer service and poor quality dry cleaning. We now just wash and iron our dress shirts ourselves instead because it saves us headache.

(Lockerbie location) Fast and convenient, yes. I didn’t mind that the counter service was never very happy or friendly, whatever, just drop my stuff and leave (except if you want to include a coupon – you have to wait in line with your express drop-​off bag so you can show your coupon to the counterstaff, then they hand write a note and pin it to your bag…). Ladies blouses and dresses always tuned out fine, and i didn’t even complain when my dress shirts were priced as «blouses» and charged 5x as much as men’s dress shirts. But all my husband’s dress shirts were coming back with the holes in the collars. They said it was because they were old and worn — i don’t think so. Also some of my pants came back with the creases literally burned into the fabric

Fast, consistent service — I’ve taken a number of items to Tuchman and they do a pretty good job. The people are always pretty friendly, too.
They have some decent coupons posted on their web site, but be sure to bring them when you drop your things off — they stick to their guns (usually) about accepting them upon pickup.
Other than that, A++!

Well, here goes:
Convenient — yes
Reliable — not so much, but made it up to me, yes.
Do I trust them still — no.
Do I have anywhere else that is more convenient — no.
Well, I’m sure it happens all the time when you have a chain of dry cleaners who send all their shirts to a massive warehouse, then back out again to the locations. They lost my husband’s really nice (expensive) business shirt. I spoke with the district manager, Jeff Garrison, who was extremely understanding and professional and reimbursed me for the shirt. This reimbursement part took a more little effort on my part than I would have liked, but it did get done.
On a separate note, they also mischarged me, and I didn’t notice till I got home. I brought back the receipt and they reimbursed me on the next transaction, so it’s all fair.
All in all, this is a decent place to get what you need in terms of laundry, but really it should not be this hard.

Okay, from a customer service standpoint these people are 0 for 3. I have only had them do my laundry/​cleaning 3 times. Not once was I treated with any interest or warmth. I was «greeted» by people who obviously would rather be doing something else.
On the actual transactions, they are 1 for 3, but the 2 bad experiences were bad in a major way. The first time was fine, had a coupon for shirts done at 1.99 each. Cool! Had 15 shirts to do (had just moved/​unpacked.) No problems. Second time, I had 7 shirts, another coupon. Gave coupon to the guy at the counter. Picked my shirts up the next day and was charged 1.00 per shirt more, as my coupon was not applied. I let it go. Went back for 4 pairs of Dockers and a 20% off coupon. Coupon, once again, not applied. Bill was almost 28.00 for 4 pair of pants? The 20% off looked more important then! No luck though…
I will not be back. Too bad, the location is very convenient for me. Poor customer service attitude and lousy business ethics make for one ex-​customer who is happy to share his opinion far and wide!

I generally go to the Tuchman on Southport Rd because it was by work. I figured I’d take my 3 shirts to the one in Lockerbie since I was on vacation that week. They charged me $ 6 for 2 of the 3 shirts that are usually $ 1.99 at the one on Southport, saying they weren’t «business shirts.» Well, they’re just dress shirts with a collar and buttons, and they’re considered dress shirts at the Southport one. I’d just be VERY careful and ask what they charge beforehand. I have the fool me twice shame on me mentality, so I won’t be going there again.

My husband dropped off 7 dress shirts to be cleaned. When he went to pick them up, he only got 2 back and the employee apologized and said she had no idea where the rest were. My husband was told to expect a phone call from the manager the next day.. . the following evening, my husband called back since he hadn’t heard anything and a different employee told him that he wasn’t a manager, that he had no idea where the shirts were, and a manager would call him back the next day. So today my husband called at lunch time and the manager said she hadn’t gotten any messages, never said sorry, and said she would try to track them down. Called him back an hour later said it ‘may’ have gone to one of their 28 other stores and she would call him back tomorrow. The manager never inquired as to whether the missing shirts were needed this weekend and she seemed very unapologetic. DO NOT COME HERE. The shirts that were actually dry cleaned look terrible and you might not get some of your clothes back.

I had a cashmere sport coat cleaned in October and tolerated the rude clerk, in fact I told her I hoped her day got better. I have a feeling this is not a happy nor lucrative place to toil away a day. The price was steep, but since I live downtown it was convenient. They did a good job.
Now the reason for the «Eek! Methinks not.» I had my one good,[I’ve got a bunch of suitable suits, but this is the one I pampered myself when I bought it] suit dry cleaned this week and was dumbfounded to find they’d pressed in wrinkles around the jacket pockets and both trouser legs. It actually looked worse than when I brought it to them. The thoroughly disinterested clerk offered to have it re-​pressed. When I asked for compensation for the hassle of leaving it and making a second trip, she said I’d have to talk to the manager. The manager was not on site, but I was given her name and number. I had a free moment this afternoon and called and lo and behold the manager wasn’t on site this time either. I think I’ve figured out their business plan. Do a sloppy job and if the customer dares complain, pass the buck and make it impossible to rectify. Sounds an awful lot like the former Soviet Union’s business methods. I’m a business man and I’ve always found it’s prudent to keep the customers you have and add to them through word of mouth rather than fleece everyone who gets close and hope you don’t run out of suckers. I’m done with Tuchman’s. I hope all the rest of you Unilocalers will steer clear of incompetent and rude service.

I’m not sure what happened to some of the other reviewers. My experience was just fine. In fact, they really saved me — I left my dry cleaning for the last minute; two days before leaving for vacation, I dropped off a load and got everything back by the next evening.
They are a «green» drycleaner, meaning they don’t use chemicals. although I like the idea in theory, I wasn’t sure my husband’s shirts would get clean enough. Fortunately, they did!
They charge $ 2.49 to launder men’s shirts. With the coupon, it’s not bad at all.

Worst Cleaners ever. I’ve lived all over the world and took 10 shirts there the other day and they damaged everyone of them. Please trust me. This place is terrible.

Great service! The staff is so friendly. I love it!

The district manager stepped in and made things right after they lost my shirt. Unfortunately I can’t replace the shirt, but the fact that they stood behind their work/​service speaks volumes.