Steak ‘n Shake

Growing up in the Midwest, i can say that I’ve yet to go to one where the service and speed was top notch. Always more workers than patrons yet still takes forever. Decent food but service is pretty sub par and that’s being generous.

Slowest restaurant in the history of the world!!!
Don’t have a drive thru if it take you 10 minutes per customer to even take the order.

I went with my parents for dinner on a Friday evening. When we arrived, there was a large party in the corner. I think they were so concerned with taking care of them, they forgot about everyone else. A server took our drink order right away, but then we sat and sat waiting for her to come back to take our food order. She kept walking by, and I know she probably could have taken 2 minutes to get our order in. When we were about to pay for our drinks and leave, another server comes to take our order. I ordered chicken fingers and fries and two Frisco shooters with cheese. My mom ordered chicken fingers and fries, and my dad ordered a steakburger and fries. They also ordered slaw. The slaw came first. When they brought everything else, my parents were both missing fries and we needed our dipping sauces. It took forever to get them. They brought me ketchup & mustard shooters instead of Frisco, even though I repeated to the server that I wanted Frisco more than once. The food was mediocre and not hot. I doubt we’ll be back anytime soon.

Arrived at 9:14, waited until 9:20 to be seated. (Had to seat ourselves) The waitress was rude, the service is terrible.
People are bringing their food up to the kitchen area because the waitresses are MIA! It’s 9:24 and no one has even come over. The waitress is complaining that the restaurant has been non-​stop — that she is «ready to go» — news flash lady — you are a waitress, put a smile on your face and provide good service. Don’t tell people how far in line they are for getting service — you probably are not going to get good tips that way!

Just ate this for lunch. Got the $ 4 frilled cheese patty meal. Burger was as expected fries seemed extra bland but there was no line no wait at 12:30pm and the drive thru attendee was super nice and hospitable

Waited in line for a salad for more than 15 minutes. Asked for a refund and was not given one.

It was right outside the Marriot, so why not for a late night shake craving?
Wrong, this isn’t a good steak and shake. It’s a slop job joint. Ordered cookie dough shake and I think it was all ice cream with a LITTLE cookie dough topping. There was some type of strawberry in it too. Blah!
Skip this location as you see in most of the reviews. There is a McDonald’s right next door, might be a better choice.

Just stopped in for shakes and was told the dinning area was closed and got to witness a argument between manager and employee wasn’t happy with shakes once we got them.

Standard Steak n Shake. Filthy facility, rude staff, messed up orders, nasty food. I knew better, but got talked into going for lunch with work colleagues. Someone got chili with a bug in it. Not a little gnat or fly, but a full-​on giant nasty winged creature of some sort. Absolutely horrid. If you’ve never been to a Steak n Shake, you could be forgiven for going here, but if you’ve ever been to a Steak n Shake before, you deserve what you get for eating here.

HORRIBLE HORRIBLE experience simply in the drive through lane. Several cars back, I tried to call in a carry out order, only to have the phone ring for several minutes and never picked up. Twenty five minutes later, the food bag was THROWN at me without a word by the window staff, the drink was wrong, fries luke warm, but the burger wonderful. If I could have given them half a star, I would have. Choose ANYWHERE else to get your burger fix.

I ordered online, which was awesome. When I got to the restaurant there were employees in the cars having a good time. The doors were locked and some woman told me they didn’t have enough staff so they wouldn’t make the food I ordered.
Worst experience ever. I paid online so how do I get a refund?
Of course there is no one to call outside if bankers hours. The manager wouldn’t even come to the door, she had a girl play
Middleman instead of coming to the locked door herself

I went in there for lunch today at 2pm. I ordered a Wisconsin Burger, fries and a Chocolate Shake. My food came first and then it took another 10 mins AT LEAST to get my shake.
While waiting at the counter, I noticed the cooking area was in shambles. It was dirty… the floor was full of EVERYTHING: gloves, buns, lettuce, napkins, stuff, etc… I have taken a culinary sanitation class and KNOW this is unacceptable, even during the lunch rush. The trash can was overflowing with trash. The cashier was rude (she may been a manager) to one of the customers that came in THREE times while I was standing there because her order was wrong. She shared her verbal attitude with her coworkers once she stepped away from the counter, but we all heard her and her attitude.
i will never return to this place again in this lifetime.

This location has been «closed» for one reason or another the last 4 times I’ve tried to go there. That can’t be good for business.

The worst Steak ‘n Shake in the country, their kitchen is disgusting with trash everywhere. They can’t get even a basic order correct.

Terrible service and terrible food.
I wasn’t expecting much from this burger joint but the service really made it a bad experience. The wait for water alone was 5 minutes and the waiter was indifferent and slow. He was too busy doing nothing to bring us water.
Also, rather than place your plate down in front of you, he opted to hand it to you and would let it hang in the air until you grabbed it for 5 seconds. Really weird and I wasn’t quite sure what he was doing it. Was he being rude? Was he being lazy? Was this the norm for him and/​or this restaurant? Now, normally, if a waiter/​waitress is carrying a heavy tray, with heavy plates and they are having a shaky time with the plates, I will of course help out (I being a waitress once). But no… this place’s plates are like small side plates and the food isn’t exactly huge, heavy portions either. I don’t know why this bothered me so much probably because he had such a bad attitude and this just made it worst. He wouldn’t even put our drinks on the table either – it was the same thing– i walk it to your table from 5 steps away and hand everything to you. Anyway, I probably sound like an entitled, elitist ass but it was really his snippiness and unfriendliness that made his actions more bothersome.
The burger had too much mayo and mustard and huge pickles on it. The meat was gross too. The chili fries just tasted like baked beans with cheese.
The only good thing are the prices.

If I could give 0 stars I would. So rude! Took so long to get our food or even take our order. No one was wearing hair nets or gloves. Food was sitting out on the counter that shouldn’t have been (eggs, pancake batter) for at least the 30 mins it took us to get our food. The meat fridge was left open the whole time. When my husband brought up the sanitation concerns to the manager (he’s certified in sanitation) she told him he was wrong and bc a manager was making our food they don’t have to wear any gloves/​hair nets. It was all pretty unsettling. Just don’t eat here. Oh and the roof was leaking onto a portion of the tables.

I usually love Steak & Shake, been going there for 35 years, worked there in high school. Loved that job. Don’t go to this location.
The staff is consistently rude to the point its comical, you wonder if its part of a shtick or something. The server have no interest in being there and the customers are clearly inconveniencing them.
Even with the lousy service I still tolerate this location, then yesterday I was leaving while they were taking out trash and saw the most disgusting dumpster I have ever seen. Food was all over, trash was everywhere and not just contained to the gated area. Its hard to describe how bad it was, then I got closer and got the smell. That will ensure I’ll never go back.

Wherever you go there is a local burger chain that competes against the big 3
They offered a $ 4 meal and I had the Steakburger ‘n Fries with American cheese and bacon on a toasted bun.
It is basically a child sized hamburger with a small fries that is typical of the value menu of the big 3
It was a tasty burger with shoestrings fries.
The hungry will choose a regular sized burger and fries portion with a shake.
Service was cheerful with a smile.
Remember at this price point you cannot expect much but for $ 4 you do get value

Ever see that bathroom in Trainspotting? Kind of like a Rob Zombie haunted house. Steak Shake is filled with real life ghoulish people who look as horrifying as the food smells.
0 STARS.

Hands down, this was the worst STEAK AND SHAKE experience I have had ever. I’ve enjoyed their menu coast to coast, but while in Indy… Good God man! The tables were cluttered with dirty dishes. It took us 10 minutes to see our first waitress. Out food came, and was cold, despite us being one of the few tables with patrons in the establishment.
To top it all off… I ordered a Shake. I did not receive it with my meal. I complained twice, and it took me going to the counter to correct the issue. Even then it took 10 minutes to get the damned thing. UGH. And even then, the bored GM who was taking money, gave me attitude. He didn’t give a damn. No apology. No nothing. I didn’t want anything FREE, I just wanted my shake with a not so lazy attitude.