Ping’s Tree Service

Zack and his team were fantastic to work with. Friendly guys and took care of a large tree in our backyard (right on the fence line near our house) without a problem. They were extremely professional and cleaned up our property afterwards.
Pricing was by far the best we found after calling other places.
No damage. No mess. 100% satisfied with their work. Highly recommend.

We had six medium size trees to be removed. All ranging from about 7″ caliper to about 10″ caliper. Got the estimate and was floored by the unevenness. For five trees, $ 365. For the sixth, it was going to be $ 315. Seems they were going to have to climb it. Only problem is the tree is too small to climb! Easily accessible. I think the problem is they didn’t have to worry about damaging anything except with this tree. Called them to discuss and was pretty much told «this is how it is.» PERIOD. They also claimed they were giving us a deal. Other estimates were $ 200 lower all the way around. I gave them the chance to match and they would not consider it. Seems they have overpriced themselves to too many people not getting multiple estimates. My view, GET ANOTHER ESTIMATE!!! You will save money and get better service. Stay away from Pings!

Overall I had a good experience with them. They were professional and organized and cut down my tree in less than two hours. They cleaned up the mess and I have a nuisance tree gone and I’m a satisfied customer. I will be calling them again in the future. I also appreciate the free estimate and no pressure.

I had a few trees that I needed removed around my property. I got estimates from Ping’s and a few other companies, but ultimately decided to use Ping’s. The first appointment was missed and the foreman called to say they were stuck on another job that ended up taking all day. Eventually I was rescheduled for the next week, when they came out and removed four of the five trees they were supposed to remove. I called to see what happened and they said they messed up and would come take care of it. Finally, another week later, they took out the last tree.
I can’t fault them too much because, while this whole process shouldn’t have taken nearly this long, a lot of these delays were because of bad weather. The work was good and exactly what I wanted once it was done. Unfortunately their service was far from exemplary. It seems like there’s a big disconnect between the project managers in the office and the guys doing the work — nobody in the office seemed to know what was going on with any of their jobs. This ultimately does not reflect well on the company and leads me to question their competency.
They did a good job taking care of my trees (eventually), but did a poor job taking care of me as a customer. I don’t plan to use them again.

Bad experience. Did not show up for 6 weeks, called them and left messages, but nothing happened. I hired someone else to do it. I got a bill 6 MONTHS LATER for ‘wasted trip”. Owner unwilling to clear the bill, reported them to BBB, and was forced to pay due to small print which says you need to cancel in writing. Just be careful, read the small print, they do not guarantee to come within any time frame, they might show up 6 months later and bill you. UNETHICAL in my opinion.

We also had a bad experience with Pings. They may claim to be arborists but our tree that was trimmed after a storm sure doesn’t look very nice. That’s from the second time we used them. The first time they lopped off the top of a pine from a branch they cut off falling on it. We didn’t complain on that occasion and we should have, but this time I am not taking it sitting down. On their second visit they also infringed on a neighbors rotten magnolia. The neighbor said he would sue them and they caved and we suspect (don’t know for certain) they trimmed his whole damn yard for free. His trees look a hell of a lot better than ours. This is how this neighbor gets his work done for free. They caved and should have fought him. They will never earn another cent from him and they lost us too.

I chose Ping’s because their bid was less than the other tree services in the area. Unfortunately, the service, or lack thereof, was not what was promised nor was it close to what other tree services have done in the area.
Ping’s promised to cut down and grind the stump of one tree in the front of my home — all within the next two days. However, it took them almost TWO MONTHS to even attempt to finish the project. And, when it was «complete,» it was a mess that resulted in complaints from my neighbors.
Take my advice, pay a little more and get a good tree service. This experience was not worth it.

The correct number for Ping is (317) 298‑8482.
Ping came out to give me an estimate, which I thought was reasonable, and then cut down 8 dead trees for me – some very large. Everyone I’ve spoken with or met has been great to work with. They are respectful, they express appreciation for your business, they show up when they’re scheduled, the crew is skilled and efficient, and they can communicate well with you. The young man who led the crew humbly but confidently told me that they work hard because they want to be working when other folks get laid off — a good attitude in this economy. They were done in about 4 – 5 hours and cleaned up nicely after the job… and now I can see the LIVING trees rather than the dead ones. I expect to be doing business with Ping repeatedly.
UPDATE: About two days later (as expected), Ping came back and completed the stump grinding. Everything was done *exactly* as agreed upon. Very nice work :)
UPDATE: I’ve used them twice more, and my neighbors used them twice as well. Same excellent work EVERY TIME. An A+ company.