Performance Bicycle

These guys are pretty cool. I went inside and talked to one of the mechanics about building a department store bike up into a something better than the gods intended. Instead of laughing me out of there, or shaming me, the guy entertained my musings and spent almost an hour with me. He explained everything I would encounter in building up my Frankenstein bike. I walked out of there spending almost a $ 100 in bike parts. Wow, looking back at this they probably did laugh at me after I left…
Anyway, I have been in this store twice, and each time the employees graciously helped me out, answering incessant questions about my crappy bike.
I didn’t really get a chance to look everything over in regards to their offerings on new bikes. The ones I looked at were completely out of my price range ($ 800+), but they didn’t mind me poking around, pulling the bikes out and looking them over. Nice folks.

This is one of at least two local bicycle shops I go to. I have never purchased a bicycle from them, but as far as cycling apparel is concerned, its the only LBS I go to. They have a wide variety of my favorite brands – DeFeet, Pearl Izumi, Louis Garneau, etc. Their own brand name clothing is reasonably priced, fits me well and is durable. The staff has always been very helpful to me for my cycling needs. When I recently needed a rain cover for my cycling helmet, I checked online, found it was available at the store, called the store to reserve it, and it was waiting at the checkout counter for me to pick up.

My wife and I have been mountain biking for the past 4 years and have always received great service from Performance. We have been amazed by the level of service we receive from the service department. We did not buy our bikes from Performance but they treat us as if we did. Just this week my son’s rear derailer broke off during a ride. We got to Performance 30 minutes before they closed with full intentions to just drop off the bike. The service technician immediately hung up our bike and repaired the derailer, he then did a quick service to my bike. He turned out staying 15 minutes after close and he refused any payment for the labor.
In addition to great service, Performance loyalty points program is amazing.

I usually shop at my mom and pop LBS, but once a year this store has an amazing sale which is too good to pass up. Not sure of the lower previous reviews, but staff was great and helpful. I didn’t purchase a bike but bought a couple of jerseys and expendable items. Overall the staff was everywhere and ready and willing. Good job!

Just left Performance in Castleton because no one would help my husband get fitted for a bike. After being in the store for 20 minutes, pulled several bikes out from the racks (including upper racks) with no associates checking on him, he asked for help from two different employees. But of them told him to ask someone else. When I asked to talk to the manager, the associate said he didn’t know where he was. We were two of 6 adult customers in the store, so not busy for a beautiful Saturday. We walked out empty-​handed. The Greenwood location had much better customer service when I purchased my bike 3 yrs ago. Too bad they closed and didn’t pass on those skills to the Northside location.

Performance Bicycle is the Walmart of bicycle shops. Sell cheap product (especially the house brand) and cater to the masses who don’t know any better. I only come in here for small items (inner tubes, CO2 cartridges, lights, cheap clothing, helmets, etc.).
The mechanics are pretty inexperienced so I wouldn’t trust them with anything more than a lube or dérailleur adjustment.
They don’t carry that many bicycle brands (other than their house brand stuff — Scattante). The brands that they do carry (Fuji, GT, Diamondback, SE Bikes, Schwinn) tend to be lower-​level stuff.
Their lone high-​end brands are Kestrel and Van Dessel.
The one program that they have that I really like is their kids’ bike replacement program. If you join, they will buy back your kids’ bikes when he/​she outgrows it and replace it with a larger one.
In short, buy your cheap, replaceable stuff here, but buy your bicycle and have it serviced elsewhere.

I wrote a pretty scathing review on this place a few days ago, but deleted the post within 24 hrs and now want to commend Performance as an organization and its local employees for their professionalism. I felt my upgrade took too long and there was a lack of communication from the local shop regarding the status of my bike, but in hindsight the shop was busy and I was offered my bike back in the interim (without completed upgrades). Nonetheless Performance and gracious mechanics at this location made it up to me, as I’m sure they would any customer, and for that I applaud them. Good store. GREAT mechanics (especially Jim and Aaron).

I am a fan. Performance Bicycle Castleton has a really, really helpful staff with a wealth of cycling knowledge. Because of the many Performance Bicycle shops in the USA AND the very large volume of internet business they do, the pricing is the best — hands down. There is no better place to buy accessories such as helmets, headlights, bike shoes, spare tubes and tools and biking wear. The house brand is an excellent deal.
You MUST become a performance bike team member. This allows you discounts and 10% credit back to you. The team membership pays for itself in one visit.
Don’t forgot lunch time special savings offers too!

I am a casual biker who only needs the occasional replacement part or accessory. Regardless, I do some shopping around to try to save a few bucks where I can. I have had a lot of luck finding what I need at Performance Bicycle at a lower price than I can at other local bike shops. Things such as tools and repair kits and inner tubes just tend to be a little better price here. I can’t speak at all for the quality of the items since I don’t know a lot about them, but I have never had any issues with anything I purchased there. They have a large selection of gear and accessories, and usually have a few boxes of discounted items that are either overstock or returns or something along those lines that are marked way down. I have never purchased a bike here, but they have lots of them on display. I also take advantage of their membership card which costs money to join, but gives me back enough discount to make it worth my while.
I have found that for some replacement parts (a new bike wheel in particular was my purchase); Performance Bike didn’t carry as low end of parts as some other local stores do. This is by no means a fault of theirs, as they have a great reputation for standing by their products and they explained to me all about their warranties if anything ever goes wrong. For the casual weekend biker though, I wanted to save the money instead of shedding those extra couple ounces or getting slightly better bearings, and was able to find this part much cheaper at a different store.
As far as the staff goes, this is where I have run into some problems. They have staff that is extremely helpful and knowledgeable and who have helped me find exactly what I was looking for. On a few occasions though, I have either gotten somebody who was very helpful but didn’t seem to be able to answer a lot of questions regarding bicycles, or I have found an employee who knew more about bikes than I ever care to learn but seemed almost bothered by helping me figure out my simple problem. I also ran into all kinds of problems trying to order a part through them from a manufacturer, and will never attempt to do that again. I have never felt like I was every talking to a salesman though, and the employees who have been the most helpful have made me feel like they were trying to sell an item, but instead wanted to make sure I found what I needed.
In conclusion, if you need an accessory or replacement part and don’t mind passing up the local bike shops to save a few bucks at a chain, odds are that you will be able to find it on the shelf at a great price. For the cheapest of parts regardless of quality, you may want to shop around a little more though since the cheapest parts they carry seem to be Performance Bike’s house brand. Customer service seems to have been hit or miss in my experience, but I have always been able to find what I was looking for regardless. I will continue to visit for off the shelf tools or accessories or gear, but the next time I need to solve a problem or order parts from somewhere, I am probably going to try my luck at a different store.

Excellent shop. Staff are very helpful and friendly. Does not have the clique feel of other bike shops. They are very welcoming and have a good selection. Performance In Castleton has a customer for life.

Always informative people who let shop! Great place to buy from!

Full service, wide selection from basic to high performance, no hype, helpful staff.
I said: «I want to buy handlebars, but I want to install them myself, can someone help me.» They guy asks me a few questions about my bike, so I brought it in. He told me he didn’t think I needed handlebars and suggested an adjustment to what I already have — which worked perfectly.
Then we got into a discussion about bikes which led to me testing a couple of Fuji models. No hype, no push, interested, informative and helpful. Today wasn’t my day to buy, but I will in the next month or so. And I’ll buy from Performance.

I have gotten back into biking after MANY years out of it and spent a fair amount of time in my LBSs over the past year and a half. While I did not buy my bike from performance, I always go there first to compare product and prices for parts, accessories, and clothing. So far, I have been routinely impressed with the staff and their product knowledge. I am always offered help/​guidance by the staff and never feel pushed to buy a particular product or any product at all. I appreciate that.

This place is the best. Sales people were very helpful and prices were great. We have bought 3 bikes and several accessories there since they opened. Was a BGI customer but Performance is so much better.