McDonald’s

Must appropriate for this saga of my missing sandwich– I’d forgotten to finish my sad tale. Apparently my anger awoke McD’s corporate, so I received another e-​mail stating that the store manager had attempted to call me many times (they hadn’t) apologizing for the incorrect sandwich (Incorrect in that it was missing). I really liked the touch of scolding me for being out of touch (which I wasn’t, again– I’d received no calls). In short– if I was planning to come back to this particular McDonald’s, the «stellar» followup would guarantee that i’ll never darken the doors again. If I could take back my one star, I would. Sometimes, you just gotta be Petty Tendergrass all the way.

Way too busy and very dirty inside. Orders are sometimes right but it takes way too long. This place turns into a teenager hangout when the high school lets out. I’d go somewhere else.

Needed something fast, set in line the drive-​through for over 15 minutes after ordering and the line never moved. Won’t ever go back to this location.

Horrible experience! My husband and I went on a couple of occasions and each experience has been horrible. The staff is rude and they don’t necessarily care about their customers. I’ve been to several McDonalds through the city and this one is by far the WORST, we live in Broad Ripple and I was excited to have this McDonalds so close but if this is my only option, I will drive as far as I possibly can to avoid having to go to this one.

Service is awful and be sure not to be here with the high school lets out.

Horrible horrible horrible accuracy with drive thru orders. In the five drive thru orders I’ve made here recently they have NEVER been correct.
Inside where you can keep an eye on them, not so bad.
Tonight for dinner I’m having chicken though I ordered a burger. Good thing I don’t have allergies, McDonalds.
Thanks for the surprise chicken sandwich.

It took me 25 minutes to get a simple grilled chicken sandwich. Seriously, get your stuff together. The breakfast crew is pretty good, but lunch and dinner suck.

This is the poorest manage McDonald’s I’ve ever been to. I was one of two cars in the drive-​through and for some reason my one burger and medium drink took so long they made me park in the parking lot and wait on my food. It took 6 min. The bathrooms are also disgusting. Every bit of this — should be fired and they should start over from the beginning.

Please don’t waste you money here they will screw you order even if you just want ketchup they will f it up
I don’t understand how a nice place from my childhood became so trashy and dirty everyone in this place has a bad attitude
Don’t know how a manager of a fast food restaurant (if we can call it fast food) is going to be such a bad Pearson I can understand the employes being so careless they are high school kids but if you don’t like to work here just quit.
I WILL NEVER COME BACK HERE
AND WILL NEVER TELL PEOPLE
TO BUY HERE. ;((

They have a piano that anyone can play in the middle of the restaurant. I had the best mcdonalds experience of my life there where some guy was playing everything from 70’s rock to Beethoven. Made my mcdonalds breakfast fantastic. So if you are in the mood to play or listen to some piano music, check this place out.

It’s a McDonald’s so it is what is. Nothing super amazing about the food and that is not a knock on McDonalds they are just known for serving the same food at all locations.
This review is more about the service. Every time I go to this McDonalds I have always had great service. I’ve been to a few others and the service was horrible.
My most recent visit I ordered and they were a little slow to get the order together, the girl at the window gave me a free large drink! Now I know that may not mean much to a lot of people but it did to me. The girl apologized and said have a nice day.
Good customer service

I’ve been to this McDonalds a million times and up until recently, I’ve always had terrible service. The employees wouldn’t speak to you or even tell you your total at the window, just put their hand out without even making eye contact, and I’d never been thanked for my business. However, someone must have gotten the message, because the service recently has been delightful! The employees smile, actually speak to the customers, and I haven’t had an order messed up since I noticed this change. Thank you whoever made this change in employment or training, and thank you to the nice girls who sold me two #3 meals this evening:)

Don’t go here. You are broke and hungry. I get it. Just don’t go here.
Grab a slice at Hot Box or Za. Hell, go up the way to Kroger or Subway.
At least you know that your order won’t get screwed up when they make it in front of you. You won’t have to wait forever either. Nor will you have the regretful feeling after eating an overly greazy «burger.»
If you really want a burger, go up the street to Boogie Burger.
You can do a whole lot better. Get out of the line now. They will not give you your money back if they screw it up either. Run!

Faith and Blessed my eye. This place tore out the TV. They also force you to ask for salt and sugar and other condiments (not ketchup) because they live in fear of being «ripped off» by their customers.
Worst McDonald’s I have been to. Worth the expense of going up to the one at 71^st and Keystone.

You are in Broad Ripple — there are more local places than most know what to do with, and you’re going to go to McD’s? Even if you’re strapped for time, there are tons of other options — go somewhere else.

Don’t be fooled… this place is only a McDonald’s. The décor may be nicer than the usual that is found at the Golden Arches, but the food is the same. The service is what you would expect from a busy, fast-​food restaurant.
Of course, I only go to this McDonald’s later in the evening for vanilla soft serve and coffee.

I’ve never, ever witnessed an event in a restaurant like I did at the Broad Ripple McDonald’s last week. I’d gone to a movie and stopped by for a quick snack afterwards since they were one of the few places still open. Upon walking in, there was a heavy set man behind the counter (whom I later discovered was a MANAGER) in a shouting match with an inebriated customer who was standing by the door.
Wait, what?
Yeah. Two grown men, in a restaurant (kinda…if a grease joint coated in styrofoam counts as a restaurant) yelling at the top of their lungs and dropping the F-​bomb back and forth about how they’re going to F each other up.
At first, I chuckled. This is ridiculous. Either put up or shut up, fellas. Don’t talk about it, do it or don’t, but either way, all the chest puffing and shouting isn’t doing anything except making you both look like four year olds in the sand box with extremely vulgar mouths.
Then, I looked around. THERE WERE KIDS IN THERE. Not many, just a small family; mom, dad and their 2.2 kids choking down their heart blocker combos.
Wait, what? Seriously?
This is stupid. I had to say something. Why is it the most reasonable person in this dump was a customer who had just walked in? The employees were letting their fearless leader continue to shout vulgarities across the room, the manager didn’t have the balls to come out from behind the counter or call the cops to get the guy out of there, and the parents didn’t have the stones to say something themselves.
Are you kidding me?
I decided it was time to end this «Alice in Wonderland» moment, no matter how much I enjoy a sudden side trip into the surreal. I spoke up and said, «Guys, there are kids here, please watch your language!» With that, the drunk guy got one last jab in to the portly manager with yet another empty threat and walked out.
Okay, so this is done now, right? Now, back to my order…
No, wait… the manager wasn’t done spouting off about how he was about to… dude, you weren’t about to do nothing but embarrass yourself even further, shut up. Geez, when I was a bouncer and worked security for parties/​concerts I got so tired of these guys, yap yap yap. Like little freakin’ lap dogs, only this one was 350 pounds of pure lard.
And he’s their role model? Yeah, seriously.
I got two drinks to go and walked out. I haven’t been back to this location and see no reason to do so.
–John Cannon

I wasted my time waiting for food here and eating it, so why not waste some more time on the Golden Arches by writing this review (which I’m sharing with the franchisees and franchisors, hence it being addressed to them):
I visited your McDonald’s store at 1020 Broad Ripple Ave. in Indianapolis, IN this morning, and was extremely disappointed. I’ve lived in the area for a year and have been to this restaurant once before — I was disappointed with the quality, but decided to give it another chance.
A few weeks ago, I was going to stop there for breakfast, but someone was power-​washing the pavement, immediately next to the drive-​thru lane. I just had my car washed for the first time in quite awhile, and didn’t want to have water, flecked with dirt and oil, sprayed all over it, so I left without getting breakfast. I was extremely aggravated by this young man’s inconsiderate way of spraying water toward all the cars, but I figured it was probably a rare occasion. After all, how often does pavement have to be power-​sprayed?
Apparently often. When I visited this morning, a young man was doing the exact same thing: spraying water less than a yard away from cars in the drive-​thru lane. In fact, I had to wait for him to get out of my way in the lane, and when he did, he was so close I could’ve reached out and grabbed him. He was probably just getting a kick out of soaking all the dirtbags like me who keep the corporation in business so they can pay his wages.
Anyway, I went through the drive through, my car sprayed with brownish water by the inconsiderate employee. I’d hoped that would be the end of my negative experience at your store. It wasn’t.
I got to work, looking forward to breakfast, and opened up what was supposed to be my egg-​and-​cheese biscuit. I specifically asked for no meat. But what was on it when I opened it? Ham. INSTEAD of cheese. I don’t eat meat, but I love cheese, so this was very aggravating. What was worse, was that the entire thing was stale like a hockey puck. It was inedible, so I threw it in the trash, as I work too far away to have gone back to the store.
I moved on to my hashbrown, which was horrible as well — completely soaked in oil, which dripped off of it.
I threw it away after a bite, and moved on to the cinnamon bites. These were decent, but I had to eat them with my fingers, as the incompetent folks at your store — the same ones who gave me ham instead of cheese and sprayed water on my car — failed to give me silverware.
That is the last time I will visit your location, and I’ll be sure to share my experience with others. In a nice place like Broad Ripple, there is no excuse for such poor and inconsiderate customer service, and such horrible food quality. Just because you have a big franchise name backing you up doesn’t mean you don’t have to treat customers with respect and dignity.
And one more thing: the «Faith» and «Blessed» real-​estate-​type yard sign you have stuck out front in the grass is one of the worst eyesores on the block.

This McDonald’s is amazing. The food and service are strictly typical as far as McDonald’s go. But what they have here that makes them worthy for mention among their peers, is a hilariously disconcerting environment.
Imagine this with me. You sidle up to the counter and order yourself a Big Mac combo. You get your food, the fries look a little worse for wear, and fill up your fountain drink with Coke. Then you take a seat in a leather, high-​backed chair and watch the live music at the baby grand piano up on the stage. Like so many things in Broadripple Village that could only have been conceived at the juncture of bored and rich, this McDonald’s is unorthodox. For those of you not interested in watching the pianist, they have more than enough copies of old Reader’s Digest compilations laying about to read.
If you need to grab a quick and cheap bite in Broadripple, this is just about your only option. And it does not disappoint by leaving the theme of the district.