Hope Plumbing

Hope Plumbing has been to my home twice. Both experiences were very good. Reasonable pricing and very good quality. Just had Scott out to plumb a new kitchen sink and a water filter. He was a true professional. Thank you Hope!

$$$ Very expensive is an understatement. Make sure to get a breakdown of their expenses before agreeing to any work. I was unable to be home and they took advantage of my wife by not quoting the work. In the end, we paid $ 220 for a standard faucet install (mind you a faucet we had already bought) and $ 360 for a garbage disposal install. In all, it was $ 580 for 1.5 hrs of work. Kristina, the manager deems this as an acceptable price. I have gotten quotes elsewhere and feel relieved that there are other companies out their charging substantially less. Their only form of assurance that my wife would have received the quote beforehand was that the technicians are «supposed» to as part of their standard practice.

Being a homeowner is the most awesome feeling in the world… until something expensive breaks. Thank goodness for Unilocal and the positive reviews that pointed us to Hope Plumbing.
The hubs called Hope to discuss our issue (sump pump acting badly) and we had a convenient in-​home consultation appointment set for the following morning. We were given a window of arrival time between 8−930am. My husband got the call at 8:15 that they would be there within the next 30 – 40 minutes, and we also got a confirmation email when they were on their way! (Be sure to see my pic for this awesome email!)
Jonathan and Dylan arrived on-​time in a clearly marked Hope Plumbing truck and were personable, knowledgeable, and professional from jump. They determined that our primary pump needed to be replaced and showed me my options on a tablet. This quick and easy estimate process enabled him to send these estimates to my husband via email in real time to look over while he was at work. A quick discussion of our options via phone with the hubs, and we were on our way to a solution. We opted to bump up the horsepower on the sump pump so they made a quick trip to the office to pick up our needed part.
All in all, they were very respectful of the time crunch I was under and did the job right. The area was cleaned up nicely — no trash or bits of junk left behind. They even humored me when I asked to take pictures of the process and see the old pump so I could send pictures to my husband. They included these pics on the invoice and emailed them to us with our paid receipt.
My favorite thing about this experience? The price we were quoted was the EXACT price we paid. No hidden add ins, no extra costs, no nickel and diming us to death — it included everything from the service call to the removal of the old pump, to every part we needed for the install of the new pump. When I picked the sump pump, signed the tablet for the estimate, and paid — these amounts were all the same from start to finish. I loved that.
I won’t hesitate to recommend Hope Plumbing to friends in the future. Nothing but a great experience from start to finish.

Ryan came out Saturday and installed a new sump pump/​battery back up along with a gas line for a gas range. We smelled gas Monday and they sent Ryan back Monday ASAP and Ryan fixed it all. Yay for Hope Plumbing!

They have grown a lot over the years. Which at times isn’t always the best for the consumer. The last plumber they sent out was decent, but no nearly as good as the original guys we used years ago.

I had a bathroom leak and Hope was referred to be by a neighbor. When I called they were very open to discussing probable cause and «guesstimate» repair costs. They called before they came as promised, and the technician was incredibly polite, clean, explained everything. Phone «guesstimate» was spot on! Would definitely recommend Hope!

Like most of the reviewers, I saw great reviews on Unilocal and tons of Hope signs in my neighborhood and gave them a call. We were remodeling a bathroom, and needed some pretty extensive work done. They were able to come out within a reasonable amount of time, quoted a price that seemed a bit high (but not outrageous), and finished the work within a day and a half. I had extensive conversations with the gentleman who did the work about what I needed, but unfortunately he was unable to get it done. I found an issue with their work a couple of weeks later, and I asked them to remedy it. I spoke with a manager, and his explanation of the fix made my inspector cringe. The inspector likened it to putting a band-​aid on a gunshot wound. I opted to hire a different plumber to finish the job, and they pointed out another issue with the installation. To fix it would have cost thousands.
A few days later, my son is ready to take his first bath, and the drain lever was not installed properly. I had to get Hope to come back and install a new drain.
I was under the impression that they really understood older homes. I am left with a bitter taste in my mouth. They seem like the place that you really want to recommend to your friends, but after experiencing their work, I will certainly go elsewhere.

Gas was shut off by gas company because of a leak. Called Hope & Casey was out (on a Saturday) within 30 minutes. Casey found 2 leaks one outside & one inside. He fixed the one inside & told us to call them back to fix the outside one when not paying weekend rates. We could shut the outside one off with a valve. Casey later sent me a text asking if the gas company had arrived yet and if he needed to come by. The gas company had just arrived. Casey had fixed everything & gas back on, furnace back on! Will be using them from now on! Found them on Unilocal

They arrived less than an hour after I called, quick and professional repair, great pricing, great customer service.

I read the Unilocal reviews and figured I couldn’t go wrong. And I didn’t.
Everything was 100% smooth and easy and they scheduled an appointment for me without much advance notice.
The plumber that came onsite cleared a jam in my garbage disposal instead of installing a new one. I thought it needed to be replaced, but he quickly figured out that it just needed to be unclogged.
I would give Hope plumbing a bonus star if I could. Great job.

Our agency previously had poor experiences with plumbers, so after perusing the web and finally coming to my senses and pulling up Unilocal,I came across Hope Plumbing.
I decided to give them a shot as we occupy a 100 year old building downtown Indianapolis, and we needed a quote on some repairs and some minor plumbing issues. They arrived within the hours they originally stated, which already exceeded my expectations, and the plumber was incredibly pleasant, professional and knowledgeable.
We have since used them on numerous projects and after having dealt with some of the big names in commercial plumbing I can tell you these guys are a fresh breath of air. We continue to rely on Hope Plumbing for all of our plumbing needs as they have professional staff, are sensitive to our work, and are a great value.

Great experience with both Unilocal & Hope plumbing. Very professional and conscientious plumber identified the issue immediately and resolved it.

I’ve never called a plumber before, so I was worried what my experience would be like. These guys were outstanding; they showed up when they said they would, even when my schedule kept changing. They called to let me know they were on the way. They explained to me exactly what I needed and what they were doing. They got the job done quickly, and I feel I was charged a fair price. Both Jonathan and George were knowledgeable and efficient; before I knew it, they were done and cleaning up. It was such a relief, and I recommend them especially to anyone with older plumbing. They really seemed to understand all the quirks of my antiquated pipes and drains.

They came out within 2 days of our minor sink clog problem and did the job quickly and for a very fair price. I would definitely use them again in the future.

I live in Seattle but have a rental home in Indianapolis. During the great polar vortex of 2014 where temperatures were well below zero for days, I had a pipe burst in the garage. Tenants shut off the water. I found Hope from Unilocal and I’m thrilled to have found my go to plumber for any future needs.
They handled my call professionally and immediately. They scheduled me into their stand-​by list as they were overwhelmed with demand. (Having so much demand was actually a comfort to me — kinda like going into a busy restaurant — if they didn’t have any customers it’s a decent sign they aren’t good plumbers).
They showed up when they said they would, completed the job quickly and efficiently, and explained the repair over the phone to me. Our tenants were very pleased with their professionalism, work, and expediency. They also didn’t charge extra even though they were in super high demand (and could have).
I highly recommend them.

Had a few small leaks around the house in our half bathroom, kitchen and master bath. Saw solid reviews on Unilocal and decided to give Hope a shot. Very friendly when scheduling appointment and was scheduled promptly so I thought this was a good sign.
When the technician arrived at our home he was able to fix our problem in our half bath with no problem. But when it came to the kitchen and shower fixtures which were leaky (both Moen products). We were told these parts were not available and could not be fixed. He did take that time to try to repair the shower but it was worse when he left and I ultimately had my money refunded for this. Also, the parts that he said were not available I was able to pick up at Lowe’s and order from Moen direct.
The experience was very odd, it seemed like he didn’t want to work on Moen products and spoke negatively about them. Hope was nice enough, as I said to refund part of my money and offered to send a different technician to my home but at that point I could not trust any further.
Ordered the parts on my own and figured out how to make the repairs myself. May have been an isolated case but this is the type of experience that makes it difficult to trust service providers in the first place.

My very first plumber.
Awww…life’s little lessons and experiences. Thanks to my fellow Unilocalers this experience was made less than scary when I found Hope’s dazzling reviews. Literally, from the minute I called to the minute they walked out the door was 12 hours (amazing!).
I called Monday night and by early Tuesday morning we had an appointment set up for that afternoon. I appreciated the professionalism of both the receptionist and the team who visited my home (Jonathan and Charlie, I believe). To boot, I even received a tweet thanking me for my service. (These folks are on it when it comes to social media)
Overall, I highly recommend. Very professional group.

Although I currently reside in Brooklyn, I previously owned a home in Fishers, Indiana for over 4 years. During that time, I relied on Hope Plumbing several times.
They cleared up a massively clogged drain in the garden tub of my master bath (#curlyhairproblems) after I had tried everything (they graciously recommended) myself.
Another time they repaired the mess my grandfather accidentally created when he tried to fix my garbage disposal after a Thanksgiving potato peeling debacle that left the pipes too loose to be effective. The cabinet under my sink ended up rotting out and the pipes had become corroded so they replaced them and rebuilt the cabinet.
These guys are professional, reliable and on call when you need them. They never made me feel stupid if my problem was overly simple or entirely preventable with a little common sense.
I highly recommend them and would still be a customer if I lived in the area.

I currently live in Phoenix, but I still own my house in Indy and have it rented out. I manage this property on my own (I refuse to give a property management company 10% of the rent I receive every month), so whenever something needs repair, I have to jump into action. There was a leak in the powder room, so I did a search on Home Advisor (my usual go-​to), but they only came back with one contractor, and that company didn’t have any review. FAIL! So I hopped onto Unilocal,saw the great reviews for Hope and called them right away. Initially I talked to Brad, and he was very helpful, and would have been able to send someone out to the house the next day. However, I was waiting to hear back from my tenants. When I called back, Christina was very helpful and they were able to accommodate my tenants’ availability! I paid for the service over the phone with a credit card, and received a copy of the invoice via email. I haven’t heard a peep out of my tenants, so Hope must’ve done a good job! I’ll be using them again, if needed.

If you have an older home near Broad Ripple, Meridian Kessler, or anywhere in Indianapolis for that matter, these are a great go-​to for your plumbing needs. Jack, Brad and the team are sincerely great people that have a heart for service. This isn’t your normal plumbing company, and that’s a great thing.