Harley Davidson of Indianapolis

I had a persistent security issue with my bike and I finally got fed up. I brought my bike in to leave it but Mike in the service department said they could fix it right then and there. Eric took it back and had it fixed in less than 20 mins. Eric and Mike were extremely helpful and courteous. I would definitely go back to this shop. Thank you again for your kindness and help!

This is the worst dealership in the area unless you like getting treated rudely and high prices. I tried to ask a simple service question and before I got a chance, the person asked if I bought the bike there. I didn’t and he said they couldn’t help me and hung up. I called Kokomo and they not only told me they would help me, they would do it at no charge. Go to Kokomo or Southside. Better prices and they actually hire helpful people. I wish I could give zero stars.

Better leave your wallet at home, you might just walk outta here with a set of keys and uncontrollable urge to drive off into the sunset.

Last year we purchased (3) new HD’s from the Harley Davidson of Indianapolis. Our experience with sales (Matt), Parts (Danny and Nate), and Service (Tom, Carlos, and Chris) has been very positive. We have gotten to know the General Manager (David) and participate in the Northside HD Chapter events. Chris is a great service tech and has done a lot of work (upgrades) on our bikes — the bikes run perfectly. In fact Chris is working on my bike today (10K checkup).
Although new to HD’s — my wife and I have had motorcycles for 35+ years. Our experience with Harley Davidson of Indianapolis is the best «dealership» experience we have ever had.

i bought my bike here and the sales staff is great but unfortunately their service department is pretty bad. i purchased my brand new 2008 Night Rod Special in 2008 and within the first week i had to take it back because it kept stalling when i would stop and pull in the clutch. they had my bike for a month and i would have to continue to call back to find out what was going on. when i got the bike back it still stalled. i found out they never even put it on the dyno to test out the fuel mapping. i finally had to get the service manager involved to get it fixed, which took another 2 weeks.

Go here if you want pink bedazzled baby tees or other attire for rich suburban bikers. No offense to people with lots of money who want to ride… It’s all good, but you gotta admit this place (and most harley dealers) focuses more on selling random HD trinkets than bikes. The service is pretty bad too, although not as bad as another popular HD dealership in the city.

Harley Davidson of Indianapolis is the place to buy a Harley-​Davidson. I have purchased four motorcycles, both new and used, from them over the past few years. They offer a great deal, and I get great parts and service after the sale. All of the staff knows how to treat customers right. I highly recommend this dealership for all your Harley Davidson needs.

Our overall experience with the shop was wonderful. After shopping the entire state before purchasing a new Harley, Jeff (JP), was by far the best and easiest sales person we have ever experienced. With that being said, there are some other sales staff in the shop that leave something to be desired. Luckily we first talked with JP and stuck with him. My suggestion: ask for him!
The merchandise selection is HUGE and if they don’t have something in stock they’re willing to special order it. Although this can sometimes take a long time, it’s not always their fault.

Women riders beware! I have been very disappointed with my experiences at the Harley Davidson of Indianapolis on 96^th St. When I walked into the dealership I knew exactly what I wanted and I was ready to buy. My husband and I literally stood in front of the bike I wanted for 20 minutes before anyone came by to help us. When we finally got the attention of the salesperson, I was treated like I was invisible. Even though I identified myself as the one who was interested in purchasing the bike, the salesperson talked to my husband as if he were the one that would be riding/​purchasing it. He then asked me no less than four times if I knew how to ride even though I had made it known that this was not my first motorcycle. I was slightly annoyed the first two times he asked, but I assumed that was part of his job. The third time he asked, «now you’re sure you know how to ride?» I was insulted. In the end, I was told I was not able to ride the bike off the lot until I returned with proof of insurance. Admittedly, I don’t know if this is Harley dealership policy, but the last time my husband and our friend purchased motorcycles from a different dealership, they did not need this information on them to ride their new bikes home. The last straw came when I took my bike to get my first 1000 mile service. I called the Harley dealership to check on the status of my bike and when I asked to speak to the Service Dept, the woman on the phone said, «Um…for a car?». Now, in case you’re confused, because I certainly was… Harley does not service cars at their dealership. For some reason, the woman heard my voice on the phone and assumed that I was calling the wrong place. And that’s when I decided… it is the wrong place. The wrong place for my business. I don’t care how much pink you’ve added to your clothing line or how many garage parties you host. Harley needs to learn to embrace women riders if they want to continue to get our business. We’re a growing demographic of riders and we want respect!