Good Dog Hotel & Spa

Never go to this place! my dog has been hut\rted by their groomer! I took my pet to get grooming service. However, the groomer put a bow DIRECTLY ON HER EAR! When I realize something was wrong with my pet, I sent her to the animal hospital. The vet told me this is very serious situation. If my pet’s ear turn to blue or purple, then they need to REMOVE HER ENTIRE EAR! I contacted with their manager. however, the manager did nothing but lie. He insisted his groomers will never put bow on pets, but I went to the animal hospital with the bow right on my pet’s head. He didn’t even give me an apology! WTF… This place is irresponsible. Plz for your pet, never go to this place!

Love this place! We have taken our Havanese, Khaleesi, to Good Dog for all her grooming needs since we got her 3 years ago. All of the staff are friendly, helpful, and so wonderful with our pup. The groomers all do an excellent job– and listen to our wants and needs. The prices are just right and competitive with other area groomers. Definitely recommend if you have a pup in need of a haircut, a daycare, or if you’re looking to board while away on vacation. This staff will undoubtedly take great care of your furry family!

After years of using these people I called to tell them I was returning on a Saturday (5pm closing and my flight was in just before 4pm) but may possibly be a couple minutes late. I was told with attitude that they make no exceptions and if I was not there by 5 I would have to pay for an additional day and have to get her on Sunday after 12! I made it and paid my almost $ 500 bill and told them Never Again! This business should be about service but they have no clue as to what good service is.

I have been boarding my dog here for a couple of years without issue, though I’ve never been overwhelmed by the friendliness of the staff, which is hugely important to me. My feeling is if the women staffing the front counter are a bit standoffish and disinterested with the people handing over the money, how great can they be with our pets?
I’ve now begun boarding her elsewhere as she returned to me with a bad respiratory infection the last time she stayed for a weekend (runny discharge from both eyes, etc.) which resulted in a $ 275 vet visit. However, I do still take her to daycare about 3X/​week because, frankly, it’s very close to my house and she seems to be in good health when I pick her up.
However, I really do have to comment on the demeanor of the women at the front desk. Don’t get me wrong — a few of them are incredibly sweet and kind; they clearly adore the animals and come out from behind the desk to give big doggy hugs, etc., which is important to an owner. There’s always one bad apple to spoil the bunch, though… and without naming names I’ll just say that there is one in particular who has a shockingly cavalier attitude towards several of my friends who utilize the daycare program — and certainly she’s had major attitude with me. Very «cool» and flip; it’s impossible to get her to even look at you as she runs your credit card. No greeting, no «have a nice day» — she’s clearly there for a paycheck, which she doesn’t deserve.
Obviously the real issue was the respiratory infection that my dog picked up here, but I’m an old-​schooler who feels that if you’re in the business of Customer Service and feel that you’re above it for whatever reason (as this young woman clearly does) — then you need to find another job. Somewhere behind the scenes with no customer contact. This woman is SO bad that I’m seriously considering never taking my dog back there again; there is just so much competition in this field in Indy for me to have to put up with a haughty, superior attitude from a 24-​year-​old girl who clearly has better things to do. Management needs to take a look at this; I’ve heard at least 25 complaints about her from my friends and there’s no way we’re the only ones who’ve been offended by her. And then when you check out, they want a tip!
Anyway, a word to the wise. I’ve a feeling that the dog handlers in the play area are perfectly nice and it’s a shame that Good Dog chooses to employ people at the Front Desk who simply don’t belong there, as they obviously represent the face of Good Dog. They’re the first and the last person with whom you come in contact when you bring your dog here. And at $ 60/​week, I do expect that the folks at the desk be a bit more pleasant.

We’ve taken our dog here to be boarded and attend day care three times. The first time he came down with a respiratory infection shortly after from an unknown bacteria/​virus, which I accounted for as a fluke. A round of antibiotics and he was much better.
The second time I picked him up and they had no report on whether it had went well or not for me.
This third time though assured me he would not be going there again. I picked him up after a one night stay and he still had food remaining in his bag, did they not feed him or feed him something else? He came home extremely lethargic which I assumed was from playing at daycare. The next day he went to daycare at Bark Tutor (who we LOVE) only to get a call that he had diarrhea. After another vet visit we found out he had contracted another bacterial illness which needs to be treated with antibiotics.
Needless to say I support all of the reviews here claiming that the sanitary conditions must not be up to par as this is the only place we’ve had this issue with.

This is a very hard review to write but I feel others must know. We have been taking our dogs to Good Dog for nearly a year. My Australian Shepherd is too energetic to sit at home while we both work so we began taking him to day care a few times a week. Day care is not cheap but it really did burn a ton of his energy. In addition to day care, we boarded both of our dogs at the hotel when we went on vacation. Ultimately, I spent over $ 1000 last year alone at this business and up until our last visit we were very happy with the services provided.
An impromptu trip to Nashville for New Years left us needing a last minute dog sitter. We called the day before we left and scored the last suite for our two cute pooches. I didn’t think twice when I dropped them off and noticed how busy they were. Of course they are busy during the holidays so I was not alarmed. We left our boys there for three days and I wish I never would have. The day we picked up our dogs they didn’t seem the same. Our Jindo/​lab mix is only a year and a half but has been boarded before with no issues. When we picked him up his personality was clearly different. He has been unexplainably terrified of practically everything since we boarded him. He is especially scared of brooms and mops now (he used to be fairly brave and independent). He now cries when we leave him and is skittish around things he used to ignore. Even more disturbing was the health of our Aussie. After picking him up he suffered from intense, violent, and outright horrendous diahreea. At first I thought he might be sick due to family and friends feeding him people food during Christmas. After a few days, we broke down and took him to the vet. Nearly $ 200 later the diagnosis was harsh, our dog was exposed to terribly dirty conditions which resulted in a bacterial infection in his digestive system. The poor guy had to suffer for nearly a week barely eating. We had to give him a bath three times a day until he got better. We decided to give good dog a chance to explain themselves but literally have been ignored. The vet guaranteed his sickness was directly related to poor/​unsanitary conditions at Good Dog. The manager on duty seemed empathetic when we stopped by to do a random inspection. She even made a copy of our vet receipt and promised the owner would call us. Another employee mentioned that we were not the only ones who complained of a sick dog after boarding that week. I am positive Good Dog was understaffed and took bad care of our fur kids. The owner has not contacted us and none of the other employees would comment about that weekend. All we have been told is that there were hundreds of dogs boarded at that time so they can’t explain why he got sick. I will never return even though we have days left in our day care package.
Please think twice before dropping your pet off at Good Dog. Some of the staff is great but the majority just don’t care.

We are new to Indy and found this place online. We have boarded our dog Stella here now twice and have enjoyed the staff/​atmosphere. My only wish would be to have an outside space for her to run around in — she loves to run; there’s not much room for running inside. I would recommend this establishment for boarding to anyone!

We took our chihuahua/​terrier mix here for a week of boarding and daycare based on the good reviews and the proximity to home. When I went to set up the stay, I was offered (and took) a tour, which was nice since there are several options for rooms. You can bring one piece of bedding and two toys for your dog, so it feels a little more like home. Our dog gets anxious and has separation anxiety, so we were initially worried about him. The report from the staff was that he did just fine around the other dogs, and he seemed happy when we went to pick him up. I really like that you can see the dogs in daycare when you walk into the lobby. We were very impressed and will definitely return for daycare and boarding!

I take my dog here for grooming. The hours are convenient. I can drop him off before work and they will keep him until after at no additional charge!

My dogs don’t dig daycare, so we only use them for boarding. It’s nice that there are options from a kennel type area to different sizes private rooms. The rooms have TVs and I think you can even set up an internet cam to check on your pups, although research that before you count on it.
They will give you a tour if you ask, and you can also call and check on your dog while you are away. However I did have an issue this last time. I brought bagged portions of food for my girls, enough to last for the stay, and they weren’t all used. I’m left wondering if they skipped a couple feedings… or gave them something else? They also have a rule you can only bring two toys for the stay.

I have been taking my pup here for years. Previously i have used the hotel stay when im away.
However, most recently I only use the grooming services for my dog. They always do a wonderful job with my long-​hair grooming requests.
I also have used their self-​grooming station. When looking to save a few dollars, this is a nice option if your pup just needs a bath. Heck, its nice not to get hair all over your home bathtub. My pup & I both enjoy!

Dog Nirvana — my dog always comes home happy and exhausted from a day of play in Good Dog day care. He’s been a guest in the hotel 5 or 6 times and has had exceptional care as well. He generally sleeps for two days after the hotel visits. Nothing like a slumber party with 40 of your new best friends. Great place.

My wife and I love good dog. The staff is friendly and our pup loves it. The only issue I’ve had was when we left out dog there for 4 nights. They used a bark collar on our pup and didn’t tell or ask us. I don’t mind, but you should beware.

I boarded my dog at Good Dog Hotel while on my honeymoon. When my husband dropped him off, he commented that the reception area looked like a real (human) hotel– the accommodations are excellent, and I’m confident that he received lots of attention during his stay. I called 2 times to check in, and each time the receptionist went back to the hotel and checked on my dog.
Despite this, I had to knock off stars because my dog caught kennel cough during his stay. He was vaccinated but still came down with the cough 2 days after he came home. He is not exposed to any animals in normal life, only during his stay, so the illness was definitely contracted at the hotel. I understand that they are not liable for such a contagious illness, but I am disappointed that kennel cough was even present at the hotel. We have boarded him at other facilities and have never experienced this problem. The hotel would have earned 5 stars if this had not occurred, and we will not be bringing him back.

A very clean and impressive facility. The staff was very friendly and welcoming when we dropped her off. I did the standard suite which is reasonably priced at $ 26 per day. You can also add day care or 1on1 time as extras. When we picked her up 5 days later she was very clean and they put a cute pink bandana on her.
A few suggestions to make this a higher rating:
–Offer a tour of the facility so I can see where my dog will be sleeping and staying.
–Give me a report card on how my dog did. It would be good to know if she was relaxed, was playful during daycare time, and if she ate all her food.
–Acknowledge me if I’m a repeat customer, learn my dog’s name, thank me for my business.

I have been taking my 13 month Shih Tzu/​Poodle mix (Bella) here for grooming for about 7 months now. Every experience has been great! I had previously tried another groomer in the area and wasn’t as pleased.
First of all, the establishment is very clean, modern and nice inside. The front desk staff is super friendly and greets your furry friend with open arms. Check in is a breeze and I have never experienced much of a wait. The best part is Tiki, their «house» dog, who is always there to meet you at the front desk. Tiki sits up on the counter and is always happy to see you. She is mild mannered and such a pleasure. Tiki’s unique under-​bite is so cute. Once you meet her, you will never forget her.
I take Bella on Saturdays and their check in time is between 8−10am, which is perfect for me. I live downtown and like to sleep in a bit on the weekends. They still like a window of time to expect your arrival though, but are flexible. No matter what time the Groomer is finished, they will keep your furry friend until 5pm. I think this is such an added bonus… just incase you have things to do. Of course, I am always super excited to pick Bella up and see her new «do» though!
Our Groomer has always been Delbert. I did a little research on their website, prior to taking Bella and after seeing he had 25 years of experience in the business, I expected to be in good hands. After every grooming session, Delbert calls me to tell me how Bella did during the grooming and how she is currently doing. He assures me that she is comfortable, doing well and to pick her up whenever I am ready. His calls always set me at ease. Plus, he does such a great job!
On one occasion, I had to take Bella for Grooming out of town and really liked how they groomed her a little bit shorter than Delbert had done so in the past. Upon my next visit, I explained to the front desk exactly the change I was wanting and upon picking Bella up, she was just as expected. They really care about and understand your requests and needs and I love that.
Bella always looks beautiful when I pick her up and is always sporting new and really cute (often seasonal) Bandana.
Check out is a breeze as well. Bella is about 10 lbs and I pay $ 45 for each full bath/​groom. I take her every 4 – 6 weeks.
I highly recommend Good Dog Hotel & Spa!
By the way, love this story on Tiki!

We travel twice a year and it used to be awkward for us to find a suitable caretaker for Pineapple. We are in Broad Ripple A LOT and came across this place, looked into it and are very glad we did. They offer some great services. The place is clean and comforting and the staff is incredibly friendly. They know our Yorkie by name and look forward to seeing what dress or Hawaiian mu mu we have her dressed in. Check ins are a breeze due to their familiarity with us and they seem so sad to see her go. That is great to see the care and love they put into their business.

Our dogs love this place. They have to go here occasionally for kenneling or daycare, and they always have a great time. You can watch your dogs in the play area through a big window, and I can tell that my two are happy to be there. They (and I also) like the staff, and the staff clearly likes my dogs. One thing that is nice is that my older dog can play for a half day and then rest for the rest of the time while my energetic younger one can go for a full day, and they they can still sleep in the same kennel together. The kennels are a good size and aren’t just little cages. The people here have always been good about giving my one dog her medicine, too.
What I really love is that they apply personal judgment to situations and are flexible when the need arises. I have a medium sized dog (48 lbs) and a little dog (13 lbs), so they should go into separate play areas– one for big dogs and one for little dogs. However, my big dog would go sit by the fence by the little dog enclosure and refuse to move, because she missed her «sister.» The staff saw this, and since my big dog is extremely docile, they let her go in with the little dogs so that she would stop being so anxious. I really appreciated that they cared enough about my dog’s emotional state that they put in the extra effort to see if going in with the little dogs would be a good situation or not. It was, and that’s where she still goes!