Geek Choice

Contradictory. Their messages says: Same day service, «we’re coming back to you fast» is what the message says while on hold for several minutes. «Fast, easy, same day service.» «24−7 emergency with call centers always open» 1). I was unable to get same day service — actually, I was unable to get service. The appointment I booked for the following morning (scheduled my day around it) didn’t show — so I called, YES, I called them .30 minutes after the appointment time and was told that the tech had a larger problem with the appointment before me and they offered me a later time in the afternoon at 2:30. I called at 2:45 to check status and (after being on hold) was told the tech was to arrive in 15 minutes. I’m typing this message while on hold again (listening to their «we’re fast message» and it’s 4:07! And, YEP, I had to call them again to find out the status. I simply want to cancel at this point, but that even seems to be challenging.