Floors To Go

Do not go to Floors to Go. I can’t vouch for their work. But I can vouch for the way they tried to be slick about charging me more money for my carpet by over estimating square footage, charging me for every little thing (removal, hauling, moving furniture, special staircase) and refusing to itemize what I was paying for.
May be its because I was a female. Did not feel comfortable with them at all.
Go to Best Price Flooring. Had the best service and they treated me fairly and professionally from beginning to end.

I can’t give them less than one star, so here it goes. No bull, this is the truth, nary the good, and unfortunately plenty more of the bad and ugly to go around.
The good: ?!
They offer average customer service and knowledge in the store (working with the salesman), a respectable choice of various products/​flooring needs — carpet, laminate, wood flooring and tiles,…and the pricing was decent — as they worked with us a little. The installation pricing was a little high, but when it came to the actual installation,…that’s where the story gets interesting.
The bad and ugly:
Sakes alive. Do yourself a favor and go ANYWHERE else to get carpet, or better yet, get it installed. As I mentioned before, we got a fairly decent deal on the price of the carpet, but after that, everything went downhill quickly. They even tried to sneak the cheaper and thinner grade of padding on our floors as well; after we paid for a better grade of padding. They unnecessarily pieced together many small portions of the padding in an area of one of the rooms as well. When they were done, we inspected the finished job and discovered the carpet was cut short and didn’t meet the wall in all of the bedrooms. Now we know why.
And get this: We were told that we were getting the best carpet installer they had. I shudder at the thought of getting their worst !
Because the installation was below par, we wanted someone from the store to look at it, but they kept avoiding us completely. We just continually got lip service over the phone. The owner is no where to be found. We tried talking to the guy when we went to the store, and the coward just went into his office and drew his blinds and ignored us. He was too busy to deal with his customers. He got our money I guess, why should the loser deal with us? The woman who heads up the customer service department had the nerve to yell on the phone asking us if we are experts on carpet installation. REALLY !? How are they still in business with this unbelievable behavior going on? Maybe karma will have the last word when it comes to the future of this business.
I am reminded of the life story: when you sow a bad seed, you reap a bad crop, or no crop at all.
We will never EVER deal with them again. We found another place to get flooring; for a much better price, and the installers are more than capable,… and also with a better labor price bonus as well.
One thing that was a notable red flag to be wary of is that they require everything be paid up front before installation. Most businesses that are honorable would never demand that. We paid for half down initially to cover most of the price of the carpet. In hindsight, the whole deal was sketchy and suspect. Unfortunately we got burned as result of it.
It’s a good lesson and an even better thing that we paid with a credit card.
I believe I smell a dispute in the near future. I can only hope we will receive some form of redemption.
UPDATE: We finally got someone to come out and look at the poor installation. They sent out a guy who stretched the carpet to fit to the wall. Whatever. I am just glad to wash my hands clean of this frustrating experience. I hope the end has been realized.

This is a great place to go if you are looking to pick up your flooring and install yourself. I found a great deal on a really nice laminate that the big box stores didn’t come close to. I installed one room myself and then had the store instal a second room. That’s where the problems began. The floor wasn’t installed correctly, no pattern was followed and a bunch of little boards ended up together. They also pounded the crap out of the boards to get them into place instead of locking them in which resulted in A LOT of chips. They did come out and reinstall the floor correcting the pattern but reusing the chipped boards. They blamed the quality of the laminate rather than the instal method (I did not have this issue with my room). It’s been three months now and I’m still waiting on them to finish the installation. Every time I call they have another excuse as to why things haven’t moved forward. But the fact remains that I paid a large sum of money for a room that still isn’t finished.
Never fixed and I had to tear out and replace floor on my own dime. Their floor lasted about 6 mos before large chips came up due to the edges of the boards being beaten so badly!