Brighthouse Networks

I am not sure why there are so many negative reviews of Brighthouse. I live near downtown Indianapolis and didn’t want to pay yet another rate increase from ATT. My only other option was Brighthouse and the reviews here worried me. I signed up two weeks ago and found every person I spoke seemed dedicated to good customer service. The installation tech discussed my options, ran a new cable line to my home and was done in a little over an hour. I had to call tech support to get my email set up, no long holds and the tech guy was friendly and helpful. I have consistent speeds of ¹¹³⁄₁₂ since installation. Plenty of hotspots around. No deposit on the equipment. I pay $ 42.95 a month, no contract, guaranteed for a year. (No bundle since I don’t have TV). $ 38.95 if I use my own router. The rep said it may go up $ 5 – 6 after the promo but she said I could hook into a new promo instead of canceling. I am very happy I chose Brighthouse.

Just a complete bunch of idiots. This is why American companies outsource their customer service jobs, and frankly why they should.
Quoted me the wrong prices, the installer came and told me to use ATT instead! The installer forgot the paperwork so I had no record or bill. I spent an hour chasing down a customer service manager, Charlotte, who sat on the phone snapping her gum. She promised to resolve the issues with the bill, 2 weeks later I have collections calling. I called BrightHouse and the cannot find an account for me.
Then I spend over an hour with Katie in Customer Service, same promises, 2 weeks later collections shows up at my door.
I still have no record of an account, online or over the phone, but collections keeps calling. Oh and the collections rep told me BrightHouse is a bunch of idiots who cannot figure out their own bills.

Internet cuts out constantly. Called to see what the deal is, and was told it’s due to rapid temperature changes. Asked what they’re doing to fix the matter, and wasn’t really given an answer. We live in the Midwest. Rapid temperature changes are expected and normal.

Three missed appointments over 24 hours for transfer of services to my new house. Said they would waive installation fees for my trouble, but didn’t. Said they would review my account notes on a follow up call and call me back within two days, but didn’t. Supervisor was rude. Avoid at all costs!

Absolute Idiots! I bought a house in their area and tried to set up services (note — they are the ONLY provider). They refused to allow me to set up an account since the other people had not called in and canceled their account. We had already closed on the house and they wanted me to find a way to contact the previous owners to ask them to schedule a disconnect prior to me setting one up. I managed to set everything else up — gas, electric, water, security system, but Internet was apparently too much to ask for.

Searched around for Bright House offers online first, and got installation the next day. Guy was professional and quick. $ 35/​mo for 15Mbps. Adding the modem is an extra $ 4/​mo, and adding wireless on top is an extra $ 6/​mo. That brings the total to $ 45/​mo. I bought a Netgear modem online and had it swapped out over the phone, hassle-​free, which took less than 10 min. Now I can save that $ 10/​mo and pay just $ 35/​mo. Only one complaint here – a week after I got the internet, I got a flyer in the mail showing 75Mbps for $ 35/​mo, and 15Mbps for $ 30/​mo. Since Bright House is month-​to-​month, probably will cancel and have someone else in the household take the bill.

Our cable line is down and it is preventing us from getting into our garage. (Our cable runs above ground from our house to the supply outside) They said the soonest they can come is Tuesday. Even though the line doesn’t seem to be severed, it makes me nervous because a large tree branch caused it to hit the ground, so you never know. The only way we can get in and out of the garage would be to handle the wire/​line ourselves. Frustrated because I’ve always been pretty happy with Bright house networks, but now I feel so unsafe.

We’re in Indianapolis and BHN was our only option for Internet. I’m kind of surprised by all the negative reviews. We have had solid ¹⁵⁰⁄₁₀ Internet service since we moved in. The installer was not only competent but efficient. The only thing I will say is odd is they would have charged us $ 10/​mo less if we included phone service. We didn’t need it so pay $ 10/​mo more. I understand but seems odd. We have our own cable modem and WiFi as I’m a competent network engineer and our house was wired so I have a Cisco 16port 1G switch in place too. After coming from corporate housing that had crappy ATT Uverse this service is awesome. Also check out their Android app for free, secure WiFi when on the go at various BHN hotspots (which seem to be located at businesses so I guess that is part of their business offerings). You do have to register with them online to get the secure BHN hotspot access.

We have had brighthouse out to look at our internet 3 times in the past month or so. We still get inconsistent internet that comes and goes and they blame everything else but their service. We have now bought an ultra powerful router and if it still has the issue, they say they cannot change it. I can’t even get a different provider here. Terrible service.

TV signal goes down frequently. Internet is spotty and slow at best and I live in the heart of downtown Tampa in Harbour Island. If the HOA didn’t have a contract with bright house I would go with FIOS in a heart beat.

Worst internet service I’ve ever had. If you want the Internet to be down as much as it’s working go with brighthouse. I’d rather have dialup as at least it’s reliable.

Just like any and every cable company, just a bunch of scammers. They increase rates just because, and when you call them you just get a bunch of attitude. Still fairly new to the area, and didn’t have enough time to compare my pricing, but the fact that they increase a monthly bill not even being with them for a year, it’s simply a rip off.

Brighthouse is expensive and has a penchant for interrupting their service at 1 a.m. or 2 a.m. several times a week, generally while I am in the middle of something. Other than that, it is probably the best service around (okay, the ONLY service when it comes to Cable… I do not count AT&T which I despise).
Customer Service: on the phone or via chat, good ONCE you reach someone, EXCEPT for those times of day (actually night) when you are rerouted to someplace in Canada. Then they just read things to you or provide general solutions. At most they can send a signal to your cable connection to make sure things are working properly… but the regular daytime service is usually very good.
Maintenance and Service Calls: USUALLY good, particularly when you get an old timer out. They DO have SOME well qualified service people.
Contracted Services like cable rerouting and that sort of thing
…These people do NOT always know what they are doing. They ripped my wall open about 6 months ago, supposedly to upgrade the service in my apartment complex. As far as I am concerned, they DEGRADED IT! They knocked out the cable that was doing just fine and which was properly placed and built into the wall with outlets and everything. The new service forced me to move my connection to the front of my apartnemt, which sort of worked when I had a computer with WyFY. But that computer died and the «new» one (the one I am using now) does not have WyFy. When I asked them to re establish my connection to the old point in the back of the apartment, they did NOT use the old connection saying they could not reconnect in the wall because they were NOT allowed access! WHAT?! They are the one’s who WENT INTO MY WALL IN THE FIRST PLACE and screwed it up! Now they cannot fix it?!
So they dragged an Ethernet cable under the rug and just left it for me to hook into. In the process, my phone died (not clear why) so now I have NO telephone.
I am not happy with Bright-​house right now, but I am still giving them a «4» … but not the «5» I would have given them in the past because of (1) price and (2) because of the idiots that screwed everything up where I live!

I have been receiving offers from Brighthouse to upgrade my internet service speed and I noticed a significant reduction in the speed of my basic internet service in the past month. I am wondering if anyone else is experiencing this speed reduction and do you think that it is means of driving customers to pay extra money to improve download and upload speeds. My question to their technical support person was answered with me checking the download and upload speeds on their own Brighthouse speed test site (claimed ¹⁰⁰⁄₁₀ MGBPS download/​upload speed was correct). It may be correct, but all I know is that my downloads are slow, uploads sometimes do not complete due to the time lag and I may seek another option for my internet service (and cable/​phone).
Any comments?

In the past, I would be the first to give Brighthouse 1 star (if that). BUT when I was in grad school, I called to ask for that cable package that they don’t advertise but are contractually obligated to offer … and the guys always hooked me up with NatGeo and HGTV (which, when you have like 5 other channels is FREAKING FANTASTIC). Internet has always been spotty. The modem was offline when I got home last night so I set up a service appt for this afternoon. The tech showed up and said, basically, «Do you want a new modem? Easier for me and easier for you.» And he switched it out. No muss, no fuss. He also set up my two laptops (work and home) to automatically connect to the faster 5G network.
Why not more than 3 stars? When I call during business hours, I swear to God, I have talked to the same surly woman for the past 8 years. Like it’s my fault the internet doesn’t freaking work, lady.
The techs have always been personable and at least try to help. The CSRs? Ugh.

Pros: No data caps, no contract, good potential download bandwidth speed, DOCSIS 3.0 Modem supplied is a good wifi router/​modem combo, good availability (up-​time)
Cons: They avoid giving you your router admin password which prevents proper configuration of your home netwok, started charging $ 4/​mo to lease the modem/​router device, horribly unbalanced connection (fast download and junk upload) which makes uploading video or more than one photo slow.
What I pay: $ 75 month for 90Mbps down /​10Mbps up (had to get the fastest to get decent upload speed)
Advice: Try them over AT&T if you want fast speeds, if you don’t get 90% of advertised then drop them quick and try something else. Quality of network depends heavily on super-​local infrastructure.

An absolutely wretched business, have been nothing short of absolutely dicked around by these people. I’ll call in cause my internet isn’t working, they’ll say «We’ll help you out and give you better internet for the same price.» I’m like ok, get the next bill and it’s went from $ 50 a month to $ 90. Unreal bad customer service, biggest problem is they’re a monopoly in Indianapolis so you have no other choice if you want Internet. Wish there was another choice.

The contractor who hooked us up only brought one TV controller. He said he’d bring one back and left forever! We had to call and go get the controller the next day. The best I can say is that so far they are better than AT&T. I am so happy to be rid of AT&T!

I tried to cancel Brighthouse in September 2013. The representive told me that she noted my account and would send a final bill. I in the meantime signed up for UVERSE this same month. In October 2013, when I received my bill it was a charged for the entire month of September and October. No indication that there was any cancellation. I called again telling them about my cancellation in Sept. Spoke to manager, she stated she would go back and prorate and ensure cancellation and I would get a final bill in the mail in Novemer. November’s bill came, GUESS WHAT… Another charge November. So therefore, I had 3 months of service charged to me and had not had any service since Sept. Moreover, Brighthouse came and picked up the cable boxes too. I called AGAIN, they apologized and GUESS WHAT. December’s bill came and I was charged again. Called again, apology, assurance that they would take care of. GUESS WHAT I Got in Jan, 2014… A collection notice.
Still fighting… I hate Brighthouse.

AHHHHHHHH!!!
I didn’t think I could get MORE frustrated with this company and it’s cable/​internet service!!! But, here we are!
Watched a DVR show, delete, then the cable box should relay back to whatever is on the current tv channel… no big deal… NOPE, we got the BLACK SCREEN OF DEATH! (Not the 1^st time this has happened, maybe more like the 10^th). But ok, I can handle this, hold down the power button and the DVR will reboot!
Check, DONE, and cable is back and running… BUT THEN I go to the DVR list and notice some things I had deleted are back and (GET THIS) the once 67% full DVR is now 98% full… WHAT??? OK, so I delete the shows that had previously deleted and notice that ONE HD 1 HOUR Show had taken up 11% of my DVR space! (was at 98%, delete 1 show, then % is at 87%) how is that? Used to take up only 4−5%, if that!
ANYWAY… contacted customer service (though it is ALWAY PAINFUL PROCESS and I am VERY HESITANT TO DO SO!) they were no help… wanted to send out a technician… um, NO THANKS! The incompetent technicians just guess and poke around and then end up swapping out one’s cable box. WHICH MEANS, you loose all your DVR programs left to be watched and ALL scheduled recording have to be REPROGRAMMED! PAIN IN THE ARS!
I could further ramble… but I have had enough… currently looking for other options (unfortunately the only options are satellite, which I didn’t want to go to, but I think I have reached my limit with Brighthouse!!)
PS. The currently raised multiple prices AND rearranged and renumbered ALL channels… talk about a nuisance!