Trim Tech Of Austin

I am working with a builder friend of mine and we are remodeling a very large home in Round Rock and it needs just about everything done to it.
He recommended one of his trades for new construction (Trim Tech) so I called them out. Ryan can out to do the estimate (nice guy, but apparently doesn’t work very much) and once he finally came out it took more than a month to get the bid back (more like 5 weeks and 7 phone calls, plus 4 e-​mails).
After I finally received the bid (and went through 5 renditions and he STILL didn’t get the bid right) I was in a pickle because Ryan told me the doors were «in stock and ready to go». So Ryan tells me I will have them Thursday (last week). No doors. So I e-​mail him Thursday afternoon to confirm. No response — must be on the lake since he seems to do a LOT of that vs. working. So I call Friday — no response. Call again — no response and now I have a hole in the house where the rotten old doors were.
I final give up on him and call the main office and ask for one of the owners. She was nice, but seems to know very little about her operation as well. Then she tells me that the frames have to be built and they will be delivered on Tuesday.
Tuesday comes and goes, and I call Ryan again (nothing). So I e-​mail him requesting that he solve this ASAP. I hear nothing back. So, I called Trim Tech again only to hear that he has forwarded them my e-​mail and they are reviewing it and will let me know.
Several hours pass and it’s getting towards closing time and I need someone there to receive the doors if they are actually going to make this right. I call them again at 4:35 P.M. only to hear that they will be delivered Friday (a full week after the promised date).
Now they are holding up the framers and the tile guys since the existing doors are rotten as was the sub floor and it all needed to be repaired at once.
I offered Trim Tech to have my guys pick up the doors so as to not wait on their delivery schedule and they kept fumbling around. Sheryl, one of the owners then informed me that the doors hadn’t even gone into production yet! This is after both she and Ryan said they were in stock and should be delivered the week before!
I asked for a discount given all they have cost me in time and carry cost for the house and was told that Ryan already gave me a discount in his bid! (WHAT! Who does that?!? Do they know what customer service means???)
I just received confirmation that the doors are to be delivered Friday and I’m skeptical of that actually occurring.
Sheryl was nice, but still could improve on the customer service skills and might have at least offered a 10% discount, given the MASS amounts of trouble this has caused.
If you want work to be done well, quickly and easily, I would NOT recommend these guys. Out of all of the trades I’ve worked with (even when I was a custom builder) Trim Tech made this project the most difficult.
If you want other recommendations of trades that are fantastic, I am happy to give those, but these guys won’t be on that list, I am sad to say.

We hired Trim Tech to build an entertainment center, which they did. Unfortunately it took mulitiple phone calls to get someone to come out to our home. Again multiple calls to follow up on a CAD drawing for the entertainment center and for a secretary built in. (May, 2012) Trim Tech/​Ryan Serrano never returned our calls. We finally received a call from their billing dept. to correct our address so that they could invoice us for the balance due on the entertainment center. I took the opportunity to inquire as to the status of the CAD for the secretary and was told they had not started on it. (July 5, 2012). I cancelled the job.

These guys did a great job installing wrought iron balusters in our home. The price was very reasonable (I received 3 – 4 quotes from different installers), they showed on time, and they finished quickly. What else can you ask for?