PetSmart

The cashier here at this location acts like she HATES her job. Or maybe i OWE her something. Cheer up its not end of the world. You’re alive and you have a job. Entitlement won’t take you far.

Our puppy loves this store so much we literally have to drag him out. All the workers are so friendly and always offer up pats or treats.
We just finished our first round of training classes. Taylor is amazing! She knows all the tricks of the trade and you can tell she loves what she does. She has helped us so much we can’t wait to go back for the next session.

We take our Australian Cattle Dog here about once a week since moving to the area and we have never had a better Doggy Daycare experience than we do here! After we get out of the car he basically drags us to the daycare center before pawing at the glass door to be let it. I was SHOCKED to say the least considering we are usually the ones dragging him in places. The ladies that work here already know him by name and you can tell give him all the love and TLC he’s used to getting at home which makes it so much easier to leave him as a nervous puppy parent! Thank you for taking such good care of the dogs here — we will be coming back for a long time!

If I could leave a lower rating — I would. Just moved here and used Petsmart for several years in our former area (Georgia). Never ever had a problem. Had my little Chinese cresteds groomed just before we left there so it was time to take them in again (usually every 6 weeks). These are HAIRLESS dogs. I called this location and asked if they were familiar with grooming this breed and was told they were as they were educated on all breeds of dogs. WRONG. Took my little 8 lb crested in and explained there was not much grooming obviously but her feet needed to cleaned up and nail grinding. Hair on her head needed to be trimmed and all of the other routine grooming care. Reminded her that crested dogs have longer quicks so be cautious on the nail grinding. Well to my shock when I returned to get her, was actually told they were afraid to groom her muzzle and use shears on her because of her skin. These are hairless dogs!!! but they have hair on their heads and muzzle. She used scissors around her face and then said my dog was fidgetity… really? with scrissors around her eyes? She was not used to that. Plus what dog does not fidget when groomed at all? Then she pointed out that she had something on her feet (I explained she likes to lick and chew sometimes especially if she is nervous) but this unqualified groomer became a qualified vet and said it looked like a yeast infection. NOT. Besides they have a vet right there in the store so why would they not have someone look at it and inform me of this. She then said not to bring her back as they were uncomfortable with a hairless dog. OMG. I could not believe this.
Not to worry — none of my 3 girls will go back. 50.00 for a groom on a hairless dog which did not look good afterwards — they just lost 150.00 every 6 weeks from my pocketbook. These little ones sleep with us and get more attention than my kids did at times… so no one makes remarks to me about my babies. I talked to the manager and she commented she had noticed her while she was there and thought she was cute. Not good enough for me. I have contacted their corporate office and hope this groomer is sent back to school. She does not need to be grooming dogs.
I will locate another groomer who cares about dogs and her profession and understands how to groom a hairless dog.
STAY AWAY FROM THIS LOCATION.

I go to Petsmart to get my dog treats and fish supplies. This Petsmart is a nice store only beef I have is the fish department is bad. The fish tanks are full of snails. And you do not want to get snails in your fish tank. They are very hard to wipe out once you get them. So I recommend not buying fish at the Petsmart if you do be very careful of the snails plus you might get snail eggs that will hatch later in your tank. You may think snails are not bad but they are. They will multiply like crazy and take over. They need to shut done the fish tanks until they get the snails removed
Now the rest of the store is good plenty of items for pets to buy. Clean store and service is good.

I frequently shop at Petsmart as I’m a dog owner and have a large fishtank. I was in the market for new aquarium light, I did some research online and found the perfect one. When I got the store it was 19.99 more than the online price at an online pet store. I spoke with the manager, who is unfriendly, doesn’t smile, and has a sloppy appearance. She refused to honor the price match. So I explained that I would simply order it online to save money. She said that’s fine. You would think a manager would want to save the business for her store. The employees in the store are friendly, but they don’t have knowledge about the products they are selling.

DO NOT TAKE YOUR FAMILY PET HERE TO GET GROOMED!
I took my Shih-​Tzu here for the first time. This location has deceptive business practices. Especially since this is a corporation, I believe that there should be a list of clear and concise pricing. I was told that there would be an additional $ 11.00 charge for nail grinding, which was fine. I was being helped by an associate, as I was exiting, another individual (whom I later learned was the Salon Manager) walked up and said it would be an extra fee for De-​Mattifying. (My dog was not matted.) Her hair was long, but not matted…
The Manager then said that for every extra 15 minutes it takes them to de-​mattify the animal, there is an extra charge. She never said what that charge was or how this can be verified. She then waved her hand and said it would be no more than $ 26.
It ended up costing me more than $ 80. to groom my 12 lb. dog. Mind you, I dropped my dog off at 3:00PM and she was done not a minute before, 6:00PM.
When I returned, I asked her how the amount of time it took the salon to so called de-​mattify the animal, can be verified by the consumer? She then replied by saying they time it. This still did not answer my question of how that could be verified by the consumer. I was curious to understand what the price was, and how it could be verified by the consumer.
She then became somewhat defensive, saying that since before she worked at another Salon location and became a Manager at this one in Hurst, she has never witnessed anyone being dishonest. I did make it clear that i was not insinuating that she was dishonest, however I felt like that was a legitimate question to ask and that I felt that this was a deceptive business practice. She then proceeded to say, it is $ 6 – 7 for every 15 minutes it takes to de-​mattify the animal. To add insult to injury, she proceeded to infer that due to the «condition» my dog was in, it took extra time to de-​mattify her. Again, I state, my dog was NOT matted. She had long hair, but she was not matted. Another inappropriate comment I received, is that she was insinuating that I owe her money if anything, since she used Oatmeal shampoo on my dog. She stated that she did not charge me for that.
Due to the deceptive business practices and «up-​charges» I will never take my dog here, ever again!

I have used this store for grooming and doggy day care with good results, however this morning (Sun) I called about leaving my dog for the day at daycare, the reservations desk asked for my name and my dog s name, and I gave this and told that she had been there before, so all was well, I loaded her up and took her down there and then when I got to the daycare area, I was told they were ONLY taking big dogs that day, (my dog is a Yorkie) I then told them that I had scheduled her stay, they told me that reservations has nothing to do with the day care, ??? after returning home, I called the manager, and she said the same thing, that they were independent of the reservations desk. This is a clear case of incompetent, lazy people. I will tell everyone that I know that this is a leaderless bunch of kids who I will not use again, there is a LOT of competition out there and I will be sure to tell all how Petsmart tells you something on the phone and then completely changes direction whenever you get there.

DO NOT TAKE YOUR DOG HERE TO GET GROOMED.
The lady thinks dogs sit still and accept haircuts like humans. She was a f&%^ing moron beyond belief. I go to this place for everything else and thought I would try my dogs first grooming. BIG MISTAKE as she called halfway through the cut and said we had to come get the dog because she was moving around too much.
What kind of groomers are you people hiring here? Dear Management, Please get your stuff together. Will definitely go somewhere else for my grooming.
Idiots.

I have to give this location one star more than I did for any other pet store I reviewed for one simple reason: Kool Kats Feline Rescue (
) sets up here on the weekends. You can read my review of Kool Kats for more info, but I’ve come to this store several times now to meet with Kool Kats (in regards to Marco & Polo).
As mentioned in my other Petsmart review (
) I do think these stores present very well. This location also has Banfield Veterinary Services, and though I have not used them, they staff always says hello whenever I walk past… So props for being friendly.
But bottom line: If you are thinking of adopting a cat, this is the place to come. Kool Kats is a wonderful organization. But this review is not for Kool Kats, so props to this Petsmart location for being the home of Kool Kats. If there was not a closer Petsmart to me, I would most definitely be shopping here.