Jiffy Lube

I took my daughter’s car in on New Year’s Eve to have her car serviced, since she needed an oil change. The guy/​cashier at the front desk, called me up to show me the air filter. He said it was really dirty and that it was wet and sticking together and that this would cause the engine to shut down and that it needed replaced. He said that another lady that had come in before me, had the same issue, and her car had died in the middle of the road. I was wondering if this was actually my daughter’s air filter, or just one they used to try and up sell to all of their customers. I told him that my son-​in-​law does mechanic work and that he could replace it, since I didn’t want to buy it there, since their prices are always marked up. I went to O’Reilly’s, just a block, down the road and bought another air filter, which was way less. When my son-​in-​law, changed the air filter, I looked at the filter, and it wasn’t even the same air filter that the guy showed me at Jiffy Lube. He lied to me, and was showing me an entirely different air filter, that was the cone shape one, I believe, instead of the rectangle size air filter, that my daughter’s car uses. Plus, there is no way that it could have gotten wet, since this filter is in a box, and you have to literally have tools to unscrew the top lid off, to even get the filter out. The filter was dirty, but it wasn’t even wet and wasn’t sticking together like the filter, that the guy showed me, at the shop. This one could have been just blown off, and have gone another 3,000 miles, before being replace. It is sad and such a shame when a person will lie to a customer, just to try and up sell to make more money for the company. It isn’t good business to be unprofessional and dishonest and lie to your customers, because it has a way of backfiring and hurting the business, in the long run.

I have been to this location for multiple car fixings/​check ups. The guys here are always so professional and super nice! Great customer service.

We has excellent attention all the employees has a grate attitude they change the oil in record time eventing was clean and they giving as all the best options for are car we will came back and recommend to are friends

Fast, courteous and this being my second visit I can report that on both visits they provided multiple savings! Found my new service center! Well done! So far I’ve had AC service, oil change, tire rotation, & air filter (reasonably priced) changed. Don’t walk, drive over for excellent customer & honest auto service!

the best customer service ever! was able to get a $ 20 oil change via groupon. vacuumed my car, topped off fluids, and cleaned my windshield!