First Eye Care

Just had an appointment today there for the first time. The reason I chose this place was how easy it was to schedule an appointment online and they sent several automated reminders via email and text. I had no paperwork to fill out as it was all done online. My doctor was dr. Bean. She came in with the most positive, alive, and friendly attitude. She was very patient considering I had my little one there.

Best optometrist in the metroplex, great staff, great doc, great facility… couldn’t more highly recommend Blake Hughes!

The initial exam went well, and that was the end of good service. Had to call them to find out if my glasses were ready and they told me that they would call me back, which they did not. This was two days after the glasses were scheduled to arrive. I ended up just driving to the location to see if the glasses were in. I sat in the lobby for thirty minutes and the employees in the lobby just ignored me. I finally had to stop someone that walked by me to get help.
Also, walked in the lobby to purchase sunglasses and employees just ignored me again so I just walked out.
Terrible customer service! Will never go back. The employees don’t seem to want to sell anything…

They were very quick to take my money for a yearly eye exam but then failed to even order my contacts. Then it took me several phone calls to find someone that could help. As a result I am on a business trip without any prescription contacts and likely will not have any for a few weeks. I have not been impressed with this companies customer service. The only reason they get two stars is that they finally figured out the problem.

I like the personal touches that I received in this office Dr. Craig Hughes is awesome

Dr. Craig Hughes has been my family’s eye doctor for many years, and now I see Dr. Blake Hughes. I also saw Dr. Corleo on one occasion. They are all awesome; they take the time to understand any concerns you have and to get to know you. Their staff is top notch and they work to get you seen in a very timely manner without making you feel rushed. These people are pros and they know how to help you maintain your health and eyesight. They also know how to work with your insurance to get the most out of your coverage. I even moved out of state for a while and kept First Eye Care as my only eye care professionals. Highly recommend this place; it’s run by professionals with a strong sense of business ethics and integrity.

I have been getting my eyes routinely examined by First Eye Care for 7 years and just love how Dr Blake Hughes professionalism and his desire to care for my well being keeps me coming back and letting all I know when they are seeking an eye doctor that I highly recommend First Eye Care! As a glaucoma patient it’s important to me that my eyes are cared for by the best! The Hughes staff is wonderful and their state of the art equipment is second to none!

I selected this eye care facility based on reviews from Unilocal and I was not disappointed. When scheduling an appointment, I was able to get an appointment the very next week and they have Saturday hours (very convenient!). Once walking into the office, I was greeted by the friendly staff, didn’t have to wait long, and my appointment started on time. The staff was nice, polite, and friendly while still being knowledgable and able to answer all my questions (and I had a lot!). I would happily recommend anyone looking for an eye doctor to First Eye Care Hurst! I specifically had Dr. Carleo for my appointment and she was wonderful. Again, answering all my questions, being thorough with my eye exam, explaining what options I had with glasses versus contacts. When discussing my options for frames, Stephanie was very helpful when explaining my options and what my insurance plan covered. It was very reassuring to have someone explain options when it comes to insurance! As I mentioned before, I would recommend this facility to anyone who enjoys exceptional customer service and expects the best from their eye care staff.

I have used First Eye Care for glasses for a number of years. Last year I started using Dr. Carleo for my eye exams as well. The service has always been great and Dr. Carleo is very good. Her exams are very thorough and she explains everything very well.

I was very pleased with the front office staff and the doctor who assisted me. This was my first time and I will be returning. Job very well done!

Love first eye care! Dr. Hughes does a great job and always makes you feel very comfortable.

First Eye Care is great place to get your eyes checked and if needed select new eyewear.
Their staff always is very courteous and helpful. They seem to have the latest technology available to give your eyes a thorough exam. Dr. Blake Hughes takes the time to answer all my questions regarding eye health and he even took time to discuss my golf game with me.
I didn’t require any new lenses or frames on this visit but I can say from past experience that the staff provides lots of assistance. They even take the time to explain all the options I have available to me with insurance and payments.
They may not be the lowest cost provider but they are one of the best.

Have been going to First Eye Care for years, but its time to move on. The issues started with my current glasses when the prescription came in completely incorrect. Fast forward a few months, I went in for an evaluation to get new contacts since my wedding was approaching. When the contacts finally came in, I couldn’t see a thing. Went through a whole new evaluation with a different doctor there… Contacts finally came in, couldn’t see a thing. At that point, it was too late to get the contacts for my wedding. Luckily, I was able to dig out a new pair from a previous doctor that I was able to use for the wedding. After that, I just decided to wear my glasses for a while. Now, I’d like to give contacts another shot, but since it has been over a year, they said that they would have to start completely over and charge for another evaluation. Admittedly, it’s my fault for waiting that long. But, if I have to do 3+ evaluations for a pair of contacts, and offered not so much as an apology, I’ll just find another doctor.

Thanks everyone for a great first time eye exam experience. Great service, great doctors, great products!

Dr. Blake Hughes is awesome. He really knows how to take care of people. Very thorough exam with friendly and knowledgeable staff. I moved from midcities to Dallas 3 years ago and go back to first eye care every year.

The reviews looked outstanding and I was excited to have possibly found a good Optometrist. Well unfortunately, I had tried twice to make an appt with no luck. I first contacted them on their appt. schedule tab on their web-​site. 10 days later I called to schedule and they placed me on hold for 5 minutes,
which I finally hung up. I’ve successfully made an appt. with another Optometrist in Southlake.
Would I recommend? Sure, if you can get scheduled. Maybe it just wasn’t meant to be for me.

Dr Craig Hughes is a great eye care doctor. Several friends recommended him and when I was unhappy with the one I had gone to for a few years, I switched to him and am glad that I did.
His exams are thorough but when there may be a question on more serious eye issues, he is quick to refer you to the right specialist.
One time when I had a potential emergency, I was seen by his son Blake Hughes and I came away impressed with his abilities as well.
Pick either one of the Dr Hughes and you will have made a good choice of someone to watch over your eyes.

Dr. Blake Hughes and his entire team are top notch. I’m always warmly, and immediately, greeted when I arrive for my appointments. I’ve never had an occasion when I had to wait more than just a few minutes before a tech came out to get me and begin my exam. I’m impressed not only with the state-​of-​the-​art equipment, but the knowledge of the team and their willingness to describe what they are doing and why they are doing it.
They have an excellent selection of frames from which to choose at prices that are competitive with anyone around. I didn’t have to walk in being an expert on my eye insurance benefits because they are and explained everything to me very thoroughly.
I highly recommend First Eye Care… you won’t be sorry to give them your business.
Thanks Blake and Team!

I have been a patient of Dr. Hughes for over three years and am very pleased with the care they provide. When it comes to your eyes, you really want someone to spend the time and effort to resolve your needs. They have always done that for me and I never hesitate to refer others to this office. They are a father and son led office who focus on excellent eye care.
Their new office is simply outstanding! When you first walk in you realize that they went to great effort to create a relaxing and upscale atmosphere. They have a good blend of the feeling of a healthcare provider’s office and retail store… very hard to do well!
You will not be disappointed here!

Thorough. This explains Dr. Blake Hughes. I wasn’t too fond of my last eye doc, so I was somewhat apprehensive about finding a new one here in Texas, especially since there aren’t a lot of Unilocal reviews in this area pertaining to doctors. So, with the 2 reviews, I rolled the dice, and am glad I did!
When I arrived, I was immediately pleased as the front desk staff, and the techs, were are all very friendly, informative, and professional. When Dr. Hughes came in, he was very also personable, and thorough, as he explained things about my eyes that no doctor ever has before. Also, I did notice, they seem to use better technology, and devices, which I feel is a bonus. Initially, I thought this would hit my wallet, but the prices are very reasonable, especially compared to what I paid in Chicago.
All in all, this was a very good experience. Dr. Hughes was friendly, definitely seemed more knowledgeable than most Optometrists I’ve seen in the past, and overall, just a cool guy.
Highly recommend!