Blackheart

i knew about this store through hot topic’s website. then i found out that there’s an actual store and i went to visit it. the two stores used to be my favorite store to shop at.
anyways i ordered some items from blackheart and i got a confirmation email. never got the package. i sent an email and got an email back asking me some virification questions i guess so i replied to that. then i never heard back. i sent two more emails that never got answered. i sent an email to the address that was in the confirmation email i got origonally but never got a reply to that. then i called them and was answered by a rude person that talked to me as if i’m stupid and forgetting that i am a customer that is frustrated because i never got my items and nobody seemed to care to answer the emails. she was rushing to hang up, and when i asked her to provide me with an email that someone would reply to she gave me the website (
) and actually started spelling it out (H as in harry, O as in. etc. the whole thing) which was extremely rude of her. she was very uncooperative and i don’t think should be in a position to talk with customers. so bad because i used to shop at that store and i like the items but, you can always find items online or at other stores, but customer support and satisfaction brings back the customer and is what creates loyal customer, not the merchandise.

Since the complication between this store and I, that worker has been fired and the staff have been retrained to deal with these type of situations better. The district manager had reached out to me and was very apologetic about this incident.
«Disciplinary action has been taken. I do not take such disappointing customer experiences lightly, and I want to ensure you that this type of negative-​interaction will not happen again. Customers should never be treated in the manner that you and your friends experienced that day, I do want to sincerely apologize for such an occurrence.» — District Manager, Lindsay.
I now step foot back into this store. All the employees are very polite and I’ve had a great experience every time I come in :)

Never coming back to this store again. Lost my business and I’m making sure my story gets out. Never been to a place that was so rude, unfriendly, and unwelcoming than Black Heart at the Northeast Mall. The customer service has ruined my experience here and I will never go back here again.
Me and two other friends came into the store wanting to purchase cute lingerie/​clothing. We were drawn in by the cute clothes/​lingerie displayed on the mannequins in front of the store. We walked in and were not greeted by any employee until a few minutes later. She explained to us about the «buy one, get one 50% off» promotion they were having and left us. We browsed the store and found a couple of items we liked that we wanted to try on. The employee put us in the available rooms they had open, and since there were three of us we asked the employee if we could all be in the same room. The worse she could have done/​said was «Sorry we can’t do that» or «We aren’t allowed to do that due to store rules and regulations», but instead she said «Yeah! Sure! Not a problem. I just didn’t want to put you in one room since there were three of you.» We proceeded into the fitting room, trying on and helping each other put on the clothes/​lingerie, since there are zippers and buttons in certain places where some people can’t reach. A few employees constant kept coming back to our dressing room and repeatedly continued to ask if we were fine or needed any help. Everything was fine, until one rude employee came.
This employee needs to be fired or retrained. She very rudely came over to the dressing room where we were all in and demanded us out of the single room and back into our previous fitting rooms. We didn’t want to upset the staff and proceeded to undress and gather our belongings. I wanted to hang all the clothes that were laying on the ground back onto the hangers because I didn’t want to ruin the merchandise or stumble all over the place into the fitting room next to the one we were in. As I was hanging every thing back, the rude employee said «If you don’t get back into your rooms, I will have to take away your clothing items and make you leave the store.» At this point, I was very angry and frustrated. I told her that I was still hanging the clothes back on the hangers and that there were clothes all over the ground. All of a sudden, she exclaimed and yelled in fury to the other employees to «call security!» And left our fitting room area.
At this point, I was still hanging the items back on the hangers because I, as a customer, felt like I needed to put he clothing back to how I received it. I took my sweet time to do what I needed to do, I did not care that security was called on me. I also did not know there was a certain, specific time limit to when you needed to be out of a store or fitting room. There was no reason to call security. I was not doing any harm to anyone or anything. I was not disrupting the store or destroying the merchandise. After I finished, the employees stared at me and my friends with such disgust on their faces as we walked out the store. I have never had such terrible customer service at any place than Black Heart. I will never return here and will spend my money some place else.

Blackheart is a relatively new store at NE that focuses on women’s fashion and lingerie. I like to describe it as an edgy version of Victorias Secret. They ALWAYS have ridiculous promos going on that make the entire store very shoppable. Unfortunately, a lot of people haven’t heard of it so they don’t get a ton of business, from my perspective. But boy are you ladies missing out! Their clearance section is HUGE and full of incredibly cute styles and sexy lingerie.
The cuts of their underwear are awesome, I have way too many pairs to count. While some of them are a bit racy, I can always find enough cute pairs to participate in whatever promo they have going on.
Aside from the products, the staff is great too. They want to make you feel comfortable and help you find what you’re looking for, so I always bother them for help.