Animal America Pet Resort

Horrible. Took my two dogs here for boarding and both returned to me absolutely INFESTED with fleas and ticks. Gross!

We have wonderful experiences with Animal America. We have used their trainer for our dogs while being kenneled. One of our dog frequently attends day camp. He loves interacting with the workers.

Animal America took GREAT care of our senior lab-​mixes. The website doesn’t really do the facility justice. It’s much bigger in person than the pictures show. The location is really convenient for HEB residents. Our dogs seemed tuckered out from playing and totally non-​plussed at our arrival. To me, that says that says they weren’t stressed and wondering when they’d be «rescued». Instead they were kept busy (we opted for daycare playtime as well as boarding). Our oldest is REALLY skittish, and she seemed totally chilled out when we picked them up. They even got cute, matching bandanas as parting gifts. We would definitely use Animal America again.

Animal America does a great job taking care each animal that comes through their doors! Their staff genuinely loves each animal that comes through and they do a great job of bonding with all the dogs and cats. The dogs have a great time in daycamp and get plenty of exercise and love throughout the day!

Previously had great experience with Animal America, but in the past year quality has drastically declined. We took our 2 Goldens there last February and there was a mis-​communication where instead of trimming the feathers, they cut them all off. As most people know it takes a long time for Goldens to grow them back so that was very disheartening. The owner did mention she would cut us a deal the next time we came in for grooming.
We returned for boarding in October of 2013. When we picked up the dogs a 8 am neither had been feed and their meal time was supposed to be before 6:30 am in order to keep their schedule regular. The first pup we brought home was still almost soaking wet from his bath and he had not been trimmed or anything, we paid for the deluxe treatment, but definitely did not have all the services done we were supposed to from it. Our other pup had a bath the night before and was put to bed wet and had a very strong mildew smell when we picked her up. We also paid for the deluxe package for her, but we definitely did not see that. In addition, we were owed a discount from when they cut all the feathers, which we never received.
We brought blankets for the dogs and they were never given to the dogs to be used, since they both still smelled like detergent when we picked up the dogs.
While picking up the dogs one of the workers kneed a dog that was looking for attention from the worker, not exactly the reaction you want to see from a place you are paying to care for part of your family.
We spent nearly $ 700 on boarding and grooming there and our pups came back lethargic, soaking wet or smelling like mildew and hungry. Definitely NOT worth that price! For several days we tried to contact a manager or the owner, left messages and never heard back.
We will not be going back there again. Our neighbors also used to go there and will no longer go back either as when they brought their golden in she did not want to go back for her boarding and she used to go in willingly. Not sure what happened there, but the quality is not at Animal America any more. Don’t waste your money and find an alternate location to board your pets!

Have frequently used them for daycare and overnight stays since we rescued our Cairn Terrier 3 years ago. They’re wonderful with dogs.
Great large indoor play area for any weather. Dogs separated by size.
Re staff rude on the phone, they can get overwhelmed when so many things are going on – dogs coming in, going out, phones ringing. Maybe only 1person at desk. Main thing, they’re great with my dog-​she can’t wait to go in there. And, i never worry. That means everything to me.

I use Animal America for Day Camp, Boarding, Baths /​Tidy Up Treatments, and Shed Out Treatments for my Golden Retriever, Rocky. He loves this place. The staff is friendly and helpful. They recognize Rocky as soon as he comes thru the door and call him by name. They treat him like a King! I definitely recommend this place for any of their services.

Highly recommend the Shed Out Service. We recently took our Ridgeback/​Lab mix Butch in for a Shed Out. It was well worth the price. So much less hair to clean up daily for months. Took our youngest Schnauzer mix Meg in for grooming also. She does not like strangers and they were great with her. Very happy with the services and pricing is good too. They also gave us coupons for our next visit. I highly recommend Animal America

We just moved to the area and started using Animal America. Our dog LOVES it! He’s a Great Dane/​Labix and needs a lot of room to run. He gets it at Animal America.
Also, it was super cute: when we picked him up after his first day, they sent him home with a report card noting how well he played with others.
This place is great for doggie daycare!

We have used Animal America a few times. But will NOT be using them again. First time our dog got sick. The next time they were so rude and today I called to get info on boarding and PJ was so rude on the phone. Hope they treat the dogs better than they do the client.