Surf City Shopping

I recently purchased a BEAUTIFUL locket for my mother. I had to have it shipped since I was a little ways away but they were very accommodating and they described the locket perfectly. Thank you for your great customer service and quick response. :)

This store is very cute. It’s a hidden gem nestled in a corner of a busy shopping center in HB, CA. Lots of designer items. The staff is friendly and everything is negotiable. A variety of vintage and modern jewelry. They also carry seasonal items, from various stores such as Sam’s club, Costco, Macy’s, Neiman Marcus. It depends on when you go but most of the time you will find real good household items or designer clothes, shoes, handbags. Men’s items too. Every once in a while exotic plants. My favorite items there are the designer handbags, Louis Vuitton, Gucci, Marc Jacobs, MK, Prada, Tory Burch and more… they also carry nice vintage and modern furniture pcs. If they don’t have something I am looking for Ms. Jewels will find it for me within a couple of days! Although, the store is a nice size store/​warehouse, it’s very cozy and the atmosphere exudes happiness and fun! A must see.

I highly suggest not purchasing anything off of their website that has to be shipped to you. When my expensive ceramic item was sent across country, it was only packaged with newspaper and brown shipping paper and with no insurance for the package, as well. When I received my item SEVERELY damaged, Surf City Shopping refused to do anything about it, claimed there was no way that I could have received it in pieces (almost sounded like they were saying that I broke the item myself), and altogether started ignoring my requests. I only contacted them in a professional manner and stated that I expected something to be done because of the condition that my item was in when I opened it. Considering I purchased the item with a «Like New» description. Upon review by the USPS, it was assessed that the item was shipped improperly. I had to go through Paypal to get anything done about this, but the seller continued to fight giving me a refund or doing anything to make the situation right. When I returned the item to the store like Paypal required me to do, they refused my return and I have now wasted the shipping costs again because they are being spiteful. This situation has not been handled correctly by this business and I am only trying to keep this from happening to someone else. The individual that I dealt with throughout this process is highly unprofessional and has been rather rude ever since I got the package. NO apology was ever given about the item or the service I have received either. So unless you want to purchase something from a business that will end up getting to you damaged and having to deal with their terrible customer service, I would not recommend purchasing anything from them via internet.