Jiffy Lube

Zero star for how bad their service was. I Don’t understand why this location have 4 stars. The front desk must having a diarrhea party. We were there for more than 10 minutes but no one insight to help. If you want to waste your time for nothing just come here.

I went to Jiffy Lube so I could get out fast. The person checking in gets you in fast. However forgot about getting out fast when it’s time to check out the cashier decides to carry-​on a 15 minute conversation with his last customer after he was cashed out! It was strictly personal in nature! I’m a customer I’m trying to get out and it’s Sunday my only day off !! Not acceptable ! 3 stars are for the service upon check in. Maybe if they had someone checking out quick I could give it five stars but not today!

First time coming to a JL and I was very impressed. Everyone was courteous, diligent, and polite. Their service was fast and efficient which is a nice change compared to most automotive shops. I will be coming back here the near future. Good job guys!

Watch out for upsell! Especially if you are a woman. I went in here for a quick oil change and the salesman told me that I needed synthetic oil for my Toyota Prius. I told him that the dealer always used regular. He proceeded to show me the gas cap and claimed that the words «energy conserving vehicle» meant I must use synthetic and would risk damaging my car if I chose not to. Then he told me that I would be required to sign a waiver for regular oil so that they would not be held liable for any damage to my car. I declined the service and drove straight to my Toyota dealer who verified that the recommended oil is not synthetic! My owners manual also does not recommend synthetic! They tried to up sell me $ 40 more for a synthetic oil change that I did not need. BTW, Toyota dealer only charged me $ 29 and I didn’t have to wait.

I wish I could give 0 stars! I had an issue with this place a while back (they did not replace the engine oil cap and horrible customer service) but decided to give them another try. Bad decision! When I arrived there was only one other car, now over an hour later I am still waiting (the only car that was before me is also still waiting) for a simple oil change. Customer service is nonexistent here and they always try to tell you that some other service needs to be done on your car no matter what. I had my car in the dealership last week for them to go over everything and nothing was needed but of course Jiffy Lube has a list of things that need to be done until I advised it was just at the dealership and the gentleman said oh never mind then. I highly suggest avoiding this place as I will never be back!

Easy! Needed an oil change and I’m glad we came here. Ethan helped us and we did not have to wait. I appreciate that Ethan didn’t try to manipulate us into paying for more things like other oil change places. Thanks, Ethan!

1 thing done very well here is the pristine service. Every employee here was completely kind, genuine, and very courteous to me. So when I arrived, I was very surprised by the offer of coffee, the open door, and the smile.
However, I don’t believe I’ve ever been to any establishment where I had to put so much work into NOT being up-​sold. I came in with the impression that I would have an oil change, and by the time I was being quoted the price I’d pay, I was looking at nearly $ 100 oil change. So many additives, luxuries and unnecessary swindles that I had to turn down– I felt like I was closing pop-​ups on the internet.
Ultimately, I probably wouldn’t return to a Jiffy Lube for that reason. But if I did go to Jiffy Lube, I’d go to this one.

I haven’t been to any Jiffy Lube in awhile because JL peeps always wanna sell you anything and if you decline, you get this long face and some will blatantly disrespect you. This place is pleasant, fast, and efficient. Ethan is a great guy; good personality and very professional. He’ll show you everything your manual recommends but will not pressure you to buy. Fresh brewed coffee while waiting is also a plus.

Needed a regular oil change and Ethan made it super easy. They are really direct and friendly, no hassles and it was ridiculously clean in there. Definitely going to come here again!

Customer service was good, no complaints there at all. Went in for an oil change and they were very thorough and let me know what maintenance i should expect in the future and offered take care of it, I couldn’t afford it all and they were understanding and not pushy at all. However, leaving that day I started experiencing new problems with my car that hadn’t happened before. As I was driving away, my CD player stopped working and now I can’t even get them out. My idle is either too high or too low. Among a few other problems, these have never happened before (have had the car for 11 years) and I’m not sure if going back to get these new problems fixed by them is the best thing to do.

Manager at this facility is very helpful and assisted me and all my needs for my vehicle I highly recommend this location to anyone looking to service their vehicle

I drive a lot, maybe 8000 a month. I come in, they tell me what I need and i’m out in no time.
Great attitudes, they make my life simple. What more can you ask for. Thanks guys.

Went for headlight restoration and was told to return at 6:45 pm, because it was really busy and they’d be able to take care of my lights just before they close at 7pm. When I returned, I was then told to come back at 8am because the guy that fixes headlights wasn’t there. So we returned at 8 am, and they tried for an entire five minutes to fix it before giving up. Well I went to oil can Henry’s and they look like new. Fuck you jiffy lube.

Hello everyone. I went in the WARNER location for service, not an oil change. They changed my serpentine belt and it was cheaper than Pep Boys by $ 150.
Thanks for reading.

Been coming here for years. Pretty fast and excellent customer service. In and Out. If you want a quickie come here… Excellent crew. Communication is excellent!
Above was my previous statement or review/​tip. I was kind of force to write this from the manager. If I wanted to write a review. I will on my own. Please in the future do not ask your customer to write good reviews for you.
This place totally went down hill. Must be the consist switching of managers. Please stick to one. I never had any problems with any of the old ones. Don’t know who forgot to rotate my tire but I’ll blame the manager or the person that ring me up. Just look at my service history. If you see a SUV that comes in every time and gets a tire rotation. They do it for a reason. To keep less wear and tear on the tires. This place just totally forgot to rotate my tires and I’d ended up having to but new ones because of it.
All I ask is to pay attention to detail. The little things matters. Excellent crew. Just poor management.

Justin helped me out yesterday when I was in a rush, Justin is fantastic!
Ask for Justin specifically. He is knowledgeable, honest, and makes the trip to get your car serviced a pleasant experience.
Thank you Justin!

****THIS REVIEW IS FOR MIKE AND DAN*****
11÷12÷15
Where do I even begin…
I’m going to start off by saying I’m a very patient person and I give pretty generous reviews. I actually gave this place 5 stars the first time, because I was wow’ed by the service I received (or so I thought).
I made 5 separate trips to Jiffy Lube. FIVE. SEPARATE. TRIPS.
1) First time: I came here, to the Huntington Beach location and got my brakes «fixed.» Huntington Beach is extremely out of the way for me, but I came because of the wonderful Unilocal reviews, so I thought it was worth the trip. WRONG.
2) Second time: I noticed my brakes were still squeaky, so I went to a Jiffy Lube closer to my house in Irvine a couple days later. Their brake tech wasn’t available, so they referred me to the Tustin location.
3) Third time: I went to the Tustin location and the brake tech inspected my brakes. He said the brakes were installed correctly, but cheap brakes were used. Hmm… However, they said my brakes couldn’t be fixed there. I would have to go all the way back to the original location I got it fixed at, which is REALLY out of the way for me.
4) Fourth time: I rarely have days off, but I had to find another day to go back to the Huntington Beach location because I couldn’t keep driving with the bad condition of my brakes. I explained the situation to Mike (the manager) and Dan because they were the original ones to help me the first time I came. But, to my disappointment, they told me they would have to order the brakes, so I would have to come back another day.
5) FIFTH time: I drove 1 hour and 15 minutes from work to fix my brakes. The last thing I want to do after finishing a graveyard shift is going to get my brakes redone. I just wanted to go home and sleep. UGH.
Upon arriving, Mike and Dan helped me promptly. I told them I would wait at Starbucks across the street, and to my surprise, Dan offered to buy me coffee. It was completely unnecessary, but a sweet gesture nonetheless (and the only reason I added one more star to this review).
I waited around an hour, and the new brakes were installed. Mike, the manager, test drove my car and said it should be working fine now. That’s it. THAT’S IT!!! And then I was on my way…
First of all, did you not think to test-​drive it the FIRST time you installed my brakes? Then I wouldn’t have to make FIVE separate trips to Jiffy Lube. Not only was this whole process a waste of gas, but an unbelievable waste of my time.
Coming from the hospitality industry, I would say I’m a lot more understanding of these unfortunate situations and I know mistakes can happen. In any business, customer satisfaction and loyalty is the most important, but you failed to deliver. You could have offered discounted or complimentary service on something else in the future, or something of that nature. It’s not even about giving away free things. What I was most disappointed in, was that there was absolutely NO attempt at any kind of service recovery. Whatsoever. I’m all about giving second chances, but this left a bitter taste in my mouth.
I’m just so disappointed with the complete lack of awareness of all the inconvenience you have caused me.
SO SO DISAPPOINTED.

Dishonest!
When I first got my car earlier this year, I was unfortunate and hit a curb which damaged 2 of my rims and tires. I replaced one tire at 714tires. When I needed my first oil change, I was referred to this location by a good friend.
Back in June (6÷30÷15 12:38pm; invoice 1857 24 253 327 bay transaction 15 063 024 253 327; employee jd1857, 115 811, 112, mds1858, 113 844), I was so impressed with the individual that helped me with my simple 5k mile oil change that cost $ 75.99 for signature service synthetic. It was quick, no up selling and he actually advised me on how to save money by mailing a copy of the receipt to the oil company. Kudos!
A few weeks ago (10÷28÷15 2:11pm; invoice 1857 24 915 394 bay transaction 15 102 824 915 394 employee 116 283, 115 589, 112, 115 589, 115 589), it was time for my 10k mile oil change and I asked for a tire rotation and handed them my rim lock keys in the original plastic that it came with from the dealer. The person who helped me said it was too soon for a tire rotation but they will make a note that I requested for it and will charge $ 25 for the service. Service was quick and my rim lock keys were returned to me exactly as I had given it and the person said he personally put them back into the plastic the way I had given it to him. I thanked him and we left.
My brother was looking at my car this weekend and complimented on how well I kept the car and noticed a tear in my tire. The same tear that was caused by the curb incident earlier this year. I got upset because it was then that I realized I had been lied to. My tires had not been rotated.
I called today and spoke with Vernon who told me they will rotate my tires «again» if I do not think they rotated them. I told Vernon that I do not «think» and I know for a fact my tires were not rotated. How can I trust them to rotate my tires safely after they had already broken their integrity? I am so disappointed. I had high hopes for this place and wanted to be a loyal customer. Unfortunately, the people who helped me this last time were dishonest.

This place is THE best. Not just for the oil changes, but their customer service is by far their best quality.
The undercarriage protector on my Civic hybrid kept coming off. It would drag on the ground until I could make it In to see the nice gentlemen here (drove me bat shit crazy listening to it drag). After my 3^rd visit, over a month, of having it reinstalled they finally just removed it for me & disposed of it. Each time I’d roll in they would greet me, we’d giggle about the problem, and they’d fix it. This time they just resolved the issue entirely.
Each employee I have worked with has been friendly, corteous, and helpful. I won’t take my cars anywhere else (even another Jiffy Lube). I reccomend them hands down.

I usually don’t visit this jiffy lube location as I would normally stop in on a Saturday morning down the street from my house, but since I was on the way home from work I figured why not?
When I pulled the employee Devon was working on a vehicle well more so finishing up. He told me it would take about 15 minutes or so which was great. The service was quick, friendly and not to mention the price was great. I always go to jiffy lube and I usually pay about $ 30 to $ 40 more for oil that’s not even fully synthetic. I was shocked, but not complaining!
Overall I had a great experience. Devon is the reason why this jiffy lube will be where I get my oil changes as going forward.