Huntington Valley Healthcare Center

Hi, to anyone in need of a Skilled Nursing Facility, especially if Physical Or Occupational Therapy is a major concern. I was helped by Nicole, Donald, Heather, Theresa and my case Mgr. it begins with a B (Please forgive me, I’m having a Senior Moment, I can’t remember his name ! I’m So Sorry! Anyway, They came and got me from the very first morning to take me to therapy everyday and would come back repeatedly if I wasn’t able to go at that time. They listened to my concerns and created a exercise regiment to help me recover and take with me. This was the fastest I’ve ever recovered. I walked out in 11 days! In the past, it’s taken over a month. Since this is review getting a little bit long. I’ll simply mention by name the staff that perform above what their job description requires. Like stopping in to see if you need something or how you are doing. Even if the Call light isn’t flashing. Jim, Andrea, Brooke, Lisa, Gwendolyn, Olivia, Petra, Rosa, Rita. If I missed anyone. I’m sorry, but memory isn’t what it used to be. What can I say, I’m Old. Sincerely yours Geoffrey U.

Organizational issues

i wanted to say how wonderful of a facility you have there! i was there yesterday to visit my wife, and i was greeted very warmly by a wonderful lady named michelle! she did an amazing job greeting everyone there, tending to each individual’s needs, and she even came with me to my wife’s room several times to help her to get her wifi connected in her room so she could watch movies and other shows, and made sure that it worked before she left, and i really appreciated that and her very much! i made friends with her immediately, and she was making friends with everyone she came in contact with, and i really hope she is recognized for this, because she was absolutely amazing, and i really appreciate her, and everyone else there! thank you so very much, michelle, my dear friend, and thank you huntington valley health care for your wonderful service and wonderful and beautiful receptionist! sincerely yours, vito di camillo

I was recently sent to Huntington Valley for rehabilitation after a two week hospital stay. I was met by pleasant caring people who were exceptional at their jobs and cared about every patient they encountered. Since the focus of my stay was rehabilitation on my back I was immediately evaluated on the first full day of my stay and a plan was put into place immediately to meet rehab goals and expectations. The experts in the rehab department couldn’t have been more professional. I would highly recommend this facility and in particular their physical therapy and occupational therapy department to anyone looking for caring results oriented treatment.

Recently I suffered and survived a cardiac arrest, and after an emergency surgery to implant a cardio pacemaker and defibrillator, I spent three weeks at HVHC. Since being released and provided with some extra home care, I have been trying to think how to thank everyone at HVHC. In every aspect my experiences were challenging, reassuring, helpful, and positively directed and constantly monitored towards my health needs and preparing me to return to as normal a life ad possible. I felt spoiled at times by the attention and care. I had visitors from Germany, England, Seattle, San Francisco, Boston, and southern Caliornia, all of whom commented on the cleanliness and care I was receiving.
Soon after I was admitted the Nurse Practioner visited me and explained what would be happening to me and offered comforting advice about my treatment and care. Her humor was matched by down-​to-​earth, practical medical and personal advice. She promised much, and her sincerity was matched by the CNAs, physical and vocational therapists. My case manager was outstandingly efficient and organised. I felt that I was in truly good care and I was.
Close to the activities room, I heard and witnessed remarkable community spirit and communal care. In short, I not only appreciated the smooth-​running organisation and quality of care, including the food which I thought was excellent, but I grew to love them. I think the patients are most fortunate to be cared for by staff who are devoted to their care and who make HVHC an outstanding skilled nursing facility and home.

My mom has had a great experience at Huntington Valley. They all know her and talk to her and treat her with dignitiy. The Physical and Occupational therapists are amazing, they have help her so much. They go out of their way to encourage her and when she is less than happy they are very patient. Honestly from the nursing staff to the therapists I can say enough, thank you.

My mom came to Huntington Valley in June 2003. I remember when me and my Dad came to visit for the first time. We were greeted by the weekend manager with a smile and were shown the facility including the subacute where my mom would be staying because she had a breathing tube in her throat and a G tube in her stomach to help her with nutrition. I remember the social worker at Kindred Hospital recommeded Huntington Valley to us.
What helped so much in the beginning of her stay were the respiratory therapists who answered every little question with a wonderful explaination. My poor mom was coughing so much every day. One thing which helped her coughing was the breathing treatments and Robitussin which my mom asked for often. There was a care plan meeting which my mom was allowed to attend as well as me and my Dad. The care team including the physical therapist director, the case manager, the head nurse of subacute, and a respirational therapist. I showed the head nurse the copy of the suggestion by the swallowing study at Fountain Valley for my mom to be weaned from the breathing tube. She took the suggestion and allowed a smaller tube to be placed in my mom’s throat. This tube allowed my mom to breathe more on her own. We were so thankful when this tube could come out and my mom could breathe on her own. Now she is coughing much less and is eating as well. The swallowing therapist helped her every day to practice with her tongue. It is wonderful to see her eat tasty regular food after 4 months of not being able to do so.
Every Sunday my mom looks forward to attending church service at this facility. The social room is decorated with a different theme for each month. My favorite month was circus month. Little bags of popcorn and pictures of animals were placed around the room. My mom can even get her hair fixed here! She is really happy to be able to do things like this. The physical therapists helped her walk around and a lovely little garden with beets and sweet peas grows outside where she could walk to, giving us all hope that slowly things will get better.
Thank you to the entire staff. I really appreciate everyone and everything done each day.

EMILY EHLERS is amazing… she saved my Mother’s life!
My mother was admitted in Huntington Valley Healthcare Center to continue her recovery from a knee replacement surgery… Emily was training my mother to get back to her normal life activities, Emily has a lovely personality and she is efficient in her work, she made my mother love the time she was training her as she gave her care and love only a daughter can give…
We will be grateful to Emily all our lives, as she saved my mother’s life… Mom was sitting one day on her wheelchair in the corridor, she looked like as she is sleepy, but she was in a serious condition as her blood pressure dropped dangerously, Emily was passing by, Emily did not overlook it, BUT she talked to her and when she found no answer, she acted promptly, she measured her blood pressure and when she found it dangerously low, she quickly acted professionally and called other nurses to help her, and all together made the necessary to save my Mom…
THANK YOU EMILY, no words can explain our gratitude and love to you…

My grandmother was recently admitted here as she continued her recovery from being in and out of the hospital for a month. Despite the lovely courtyard, and wonderful therapists (who deserve 5 stars for their great service), the overall experience here was absolutely terrible.
The nursing staff that gave medications, CNAs, Aides, and Respiratory technicians were incredible negligent, with terrible response time, and poor quality of service. They repeatedly forgot to give my grandmother some of her medication, and also gave her morning /​evening medications on an irregular schedule, which was absolutely detrimental to her health. Additionally, the call response time when my grandmother pressed her call button was terrible– especially considering that she needs to be on oxygen 24/​7, so when she called about her oxygen machine malfunctioning, they took so long to respond that her oxygen levels dropped to below 70%, which is life threatening. This happened on more than one occasion.
Additionally, she was on a strict diet while in their care, and they often served her foods that were not appropriate for her diet plan, and she was unable to eat. Additionally, she was denied fluids after 6pm at night, because the kitchen closed and they couldn’t access the type of fluids her diet required.
In addition to the terrible quality of care and negligence, she also experienced challenges with their equipment. She was given a broken wheel chair to use that had no brakes, and her oxygen mask that she wore at night disconnected and broke, which could have killed her! The facility also had loud beeping from their nursing station that continued throughout the night, and was incredibly disruptive to people trying to sleep.
When my grandmother or her roommate complained about the service, or questioned the food/​medications they were given, they were very rudely shut down, ignored, and told «you are NOT my only patient», and had the door slammed on them.
When we were finally able to get her discharged from this facility, we sat down with the case manager/​social worker– who pulled up the WRONG file, and gave us information about the medications of the wrong person, and incorrect discharge information for someone else! I couldn’t believe how unprofessional that entire experience was.
I would avoid this place at all costs. Some of the other facilities employed by the same company have a much better quality of service, like Crystal Cove, for instance.
My grandmother said that if she ever gets referred here again, she would rather be taken home to die than try to «recover» while staying at that facility. That statement alone speaks to the quality of this place. I sincerely hope that the staff there get their act together, which is why I am writing this review. It was obvious to anyone visiting that many of the nurses just did not care about their patients, or their job, and had absolutely no semblance of customer service. I was VERY disappointed.

this place is horrible. i recommend you don’t go here because this place sucks. this place makes people worse. you are better off in a hospital. this place made my grandpa have more issues then he already had. never go here. they don’t serve good food, and they are not that friendly. he contracted more sickness/​disease since he has been there. we spoke to the staff regarding some concerns but things just seem to get worse. although they say they are working on it, nothing ever seems to get better.

I’d like to thank the staff of HVHC for the care they extended to me during my recent stay in this facility. I found the staff to be totally attentive to my needs and the administrative staff went above and beyond while trying to advocate for me in the usual insurance /​hospital /​doctor nightmare that seems to happen with regularity these days… The physical therapy staff makes sure you get the PT that you need and there seems to be a good nurse to patient ratio here. Melissa L. obviously just came for a short visit and was unaware of the fact that all patients have a call button at bedside that is usually answered in a timely manner. There is the usual cast of characters that you will find in every nursing home from those suffering from dementia and parkinsons to the totally infirm that cannot function without total assistance. Lets face it… this is not the ritz carlton but as far as nursing facilities go it is pretty good. There are daily activities run by an impossibly upbeat coordinator, with Bingo, trivia quizzes, coffee klatches, movies, etc. Most of the staff seem happy to work here and go out of their way to make sure you are comfortable. The food ranges from really good to blah but if you don’t like whats on offer you can always request something else and they are happy to accommodate you. All in all, i wouldn’t hesitate to recommend this facility to someone looking for high quality care at a reasonable cost. Thanks again to all of the hardworking staff that made an unpleasant experience with a broken ankle remarkably pleasant.

I was a patient at this facility for 2 ½ months at the beginning of 2012. At first I was very pleased with the care and conditions. Things started gradually doing down hill after about 6 weeks and was noticeable by numerous other patients. It began with the food taking a drastic drop in quality People were constantly getting foods that their doctor had restricted them from. When concerns were brought to the attention of the administration, there was a distinct disinterest and no corrections made.
I will say the physical and occupational therapy departments under the direction of Dave remained excellent.

Not sure what Melissa L. is talking about, our experience is nothing but positive! Yeah, the place appears to have been recently renovated & it looks beautiful from the entrance, patios, offices, halls, nursing stations & resident rooms. I made a surprise visit early in the morning & the place was just as clean, odor free & busy as «normal» visiting hours, & the very nice CNA was just finishing getting granny ready for the day. The staff is friendly, helpful & attentive & granny, who of course NEVER wanted to «end up in a place like this» has been nothing but happy & comfortable. You really get the feeling that it’s a team-​work oriented atmosphere & that the staff takes pride in where they work, what they do & who they do it for. Yes, I can compare. I’ve had experience with what i thought was a decent facility but now having this one to compare it to — no competition. Not only seeing the physical plant is important but really closely observe the interaction of staff members & level of customer service from everyone, no matter what position. And of course, smell. I 100% recommend HVHC to anyone.

Daniel and his staff amazing! Thank you!
Wow, we had an emergency situation with my mom. Against medical advice, she checked herself out of a rehab/​home center 7 hours prior. (broke leg earlier in the week)
She ended up in the hospital again after naturally.
We had a very short window of opportunity to find her a new place to go into.
I started to frantically call the other 2 places coverered by her insurance.
Customer service was already sounding great at an alternate facility. I sent my sister quickly to recon this place in person.
Amazing! So nice and clean also but most impressive customer service.
Spoke to my mom within 30 min of her arriving there. She was as happy as a clam! She was thrilled. She said they were so nice to her and greeted her with a little welcome bag.
150% Opposite reaction from the night before when we had checked her into the previous home. Wow, night and day difference.
We experienced very high levels of customer service with questions, phone calls, and of course, upon initial arrival.
Word to the wise: If at all possible, even in desperate measures, pay a neighbor, send a friend, anyone, to quickly visit the facilities they give you a choice of BEFORE you agree to transport.
LOOKS ARE DECEIEVING! The previous place was a gorgeous facility but horrile service.
I thought because my mother was being difficult, that she was the issue. It didn’t take us long to realize that although she can be difficult, the previous was the wrong place for her.
Long story short: I felt soooooooo bad for not listening to her the day before. She always has been a very intelligent woman.
24 hours later and she is still very happy. Ive called there several times and service is unbelivable. Makes me tear up.
Yay Huntington Valley! Wonderful
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The facilities in this center are mediocre. The nurses seem very lazy and do not look over patients very carefully. I often see them just standing around the halls talking amongst themselves. When you ask for simple things such as more blankets, etc. some nurses are very quick, yet most take their time until you have to ask a second time.
In front of every room, each patient has an oxygen alert box that rings throughout the day almost every minute. Sometimes I just see the nurses turn them off and walk away. There seems to be an absence on a call light on some beds which is pretty much essential in a healthcare facility.
If you have a choice and have health insurance and not Medicaid, I reccommend shopping for places elsewhere, such as Newport Beach. If you don’t have a choice, make sure your loved one is accompanied the majority of the time so they won’t be neglected by the nurses.