General Appliance Repair

This place is a total RIP OFF!!! A repairman came right out, fiddled around with my refrigerator and said we had a broken valve, he said it would take 24 hours for my frig to get back down to the right temp. He charged me $ 185.00 24 hours later the refrigerator was still too warm, I called them back and they refused to come back, first stating the repairman was hurt, then sick, then by my third call to them the lady just hung up on me.

This company is using a different name it is called Orange County Appliance Repair & service. They rip u off. They come out and say you need parts and do not fix and will not come back. They answer the phone with this name and the bill is General Appliance Repair. Did not fix the dryer and won’t come back. Reported to BBB they have other complaints. This is why they have another name because they have complaints. The companies real name is General Appliance Repair.
This company has a bunch of different names and web addresses.
Newport Appliance &
Update: 7÷31÷12 Ge came out to fix dryer said this company didn’t fix what needed to be fixed and the parts did not look new. Dryer is know fixed.
Update: Now this company has sent my canceled check to a collections agency.
checking into this company called TRS Recovery Services, Inc. They are also a scam. I googled there name and all sorts of people have been scammed by them.
I also reported to the BBC.

I wish I could give this company negative stars. I was extremely disappointed with their service. In short:
This place ripped us off, replacing a part that didn’t need replacing.
They would not honor their 30 day warranty even though we called to set up the follow up appointment within the 30 day window. They wouldn’t honor it because heir tech wasn’t available until a date that fell after the thirty day window.
They say they will call you back and never do. I will note that the receptionist is very polite, however, she never called me back so is it didn’t matter to me that she happened to have a pleasant demeanor, but it’s worth noting they had one tiny thing going for them.
The tech did not show up for our appointment and we received no phone call. When we did get ahold of him, he was very rude.
I have filed a complaint with the Better Business Bureau.
The horrid details of our traumatic experience are as follows if anyone is interested:
Our fridge wasn’t cooling so the technician came out to look at it. He decided what was wrong with it and replaced the part. Within a few days we noticed that while it was cooling better than before, it was still inconsistent. Then it got worse. It would completely stop cooling for a few days, then kick back in for a day or two, then stop cooling again. I called them to have him come back out (since they offer a thirty day warranty). I was told by the receptionist that she would check when he was available and call me back. She never did. This back and forth of me calling and them telling me they would call back and then never calling me back has happened every single time I’ve called (I have called about 20 times). We finally got a date and time for him to come and low and behold the fridge had kicked back on. He said that he could not do anything since it was currently cooling even after I explained to him what had been happening the last several days. I figured, deductive reasoning or further exploration would give him some idea of what could be wrong, but no. He said if it stopped working again he could look at it, but if it was working he wouldn’t be able to fix it. It stopped working a few days later and he was scheduled to come out again but he wasn’t available for a week (their policy is to send the same technician for all follow ups even though we were then left without a fridge for a week. Send me any technician, I need a fridge!). He never showed up for the follow up. I have called several times and left messages for the manager to call me back and I have so far not been contacted.
I subsequently called a different repair company and that technician was able to listen to what was going on and determine the issue within a minute. He took a look at the old part that the first tech replaced and said it was not damaged or broken and that it appears we got ripped off. He put the old part back in and fixed the actual issue and so far, no problems. Plus, he called us back and showed up for our appointments, go figure!

AVOID THIS APPLIANCE REPAIR COMPANY
Dear potential victim,
Please read my story before you use their service… On Sunday July 24^th 2011 my refridgerator was not cooling properly. I was eager to get it fixed fast and I Googled orange county appliance repair and found their site. It was called Orange County Appliance Repair and Service (since 1995) and it was only $ 29.99 to give an estimate. I was willing to pay that amount if told that my fridge was un-​repairable. The web site is
and the toll free number is 888−752−5550. Other numbers associated with this un-​professional company are 949−612−1965 or 714−276−1965.
A technician named Roy came out to the house reeking of cigarettes and QUICKLY checked out the fridge. He said it needed a new fan motor and went to his truck to look for parts. He did not have the part and said he would have to special order it. The estimate came to $ 306.00 and we were ASSURED the fridge would be fixed. We put down $ 120.00 and trusted Roys word that our fridge would be running cold again within a few days. It took around 4 days for the part to arrive and he came back to install it. I was not there when he installed the part. He had my fiancée sign a blank invoice and never gave her a copy. When I got home I unloaded all the coolers and put all the food back in the fridge and freezer. The next morning I heard a loud rattling coming from the back of the fridge and it was not getting cold. I immediately called the numbers above and spoke to someone whom always answers the phone called Ashley. I complained that the fridge was not cooling and that we just paid $ 306.00 for nothing. She promised to send Roy back right away. No one ever showed up when I was told they would be there. I waited and waited, I called and called and was told the same thing that he would be coming. When he finally showed up 1 week later, my fiancé was the only one home. He told her that it would cost too much to repair the fridge. He said there was nothing he could do and referred her to the office to maybe get the labor cost reduced. I called the office and Ashley referred me to an e-​mail to lodge any complaints to management. My e-​mail was never returned and my satisfaction was not guaranteed per the web sit claims. Ashley gave me a wrong contractor license number when I asked and has hung up on me several times. I proceeded to dispute the charges with American Express and was given a credit about a month or 2 later. About a week after the credit, Amex re-​instated the charges because General Appliance Repair/​OC appliance repair & service finally sent Amex. copies of the invoice my fiancée signed. The blank one had some new writing on it which stated that we were completely satisfied. I am so pissed at this company and their un-​professionalism and fraud. There is no physical address on their invoice or web site and I am unable to find them for a small claims lawsuit. There is no other recourse other than writing a scathing review on Unilocal.I have also posted bad reviews on Complaints now and Rip off report. There are others on line that have been scammed as well. Please Please avoid this appliance repair company. Look in your local Pennysaver and find a reputable used appliance dealer (if you dont want to buy new) I had to throw away the «repaired» fridge and buy another.
I hope this review helps you. Make it a great day!