Women’s Health Network

The front desk/​billing department is terrible. I had a routine PAP that required a follow up procedure. The appointment was made, and I was to be seen in two weeks. The day I show up the front desk person tells me my payment is $ 500. Shocked, I tell her no, I have insurance. She immediately says, you can sit down with the billing person, which I do. This person goes on to explain to me that she doesn’t know what my deductible is, or how much I will owe, so they are just going to collect $ 500 up front. I was shocked, I asked why the didn’t tell me this when the scheduled my appointment? AND why could they not call my insurance company and confirm what I will have to pay out of pocket? She had no answer. Next I’m told I have «pretty good insurance, they will just charge $ 300, and whatever isn’t used will be refunded» SO now my only choice to see if I have cancer is to pay a ridiculous amount out of pocket right there and then– or they would not see me. I ended up having to charge the $ 300 on my credit card. After the appointment I called my insurance company and was informed that the medical office could have called at anytime to find out if I should have been charged at all. In addition the entire procedure was covered! I had to call every day for 3 weeks to get my $ 300 dollars back. I also found out when I was seen 2 months before I was incorrectly charged $ 100 for an ultrasound that was completely covered. I was not reimbursed for that until I discovered it was cover. I’m 100% sure they were going to keep my money.

Dr. Fishman was my Ob/​gyn for my first child and I must say that it was a wonderful experience ! The staff was very friendly & they answered every one of my questions no matter how long it took. The wait time was usually between 10 – 15 mins. The hours aren’t bad either!