Enterprise Rent-A-Car

I am a Enterprise Plus member and have been renting from Enterprise for 10 years. I have rented from this location twice and both times their computers were down, making everyone wait about 30 minutes. After that, they decided to do the rental the old fashion way, with paper. They took my card information and off i went on my way.
The last time I rented from here, I called 2 hours before my schedules time to make sure they had my car available. They said yes, so i went over. When I got there, (10 minutes) they told me they had no cars. They were waiting for customers to return cars, but no one did. I waited 45 minutes before the sent me to Charlotte, 20 minutes away to get a car. I had a deadline and had to skip a meeting to make my second appointment. They compensated me 5%, wow, $ 1.85 on a one way rental worth 280.00. The 5% was off the daily rate, not the total rental. Enterprise knows that they are the only game in town, and it shows.
All other branches that i have rented from were great.
Suggestion: If you run out of cars, or don’t have returns come in, call the customer and re-​direct them to a different office.

I am a frequent renter and I have utilize this local branch office for several year. I have seen many staff changes over the years; however the excellent customer service remains a consistent quality of this branch office. The convenient location prompted my initial use for personal rentals however the friendly and highly professional staff made me convert from a competitor rental agency to Enterprise for both personal and business use.

I had to rent a car last week for just one day and the Huntersville Enterprise Branch took great care of me. I was in and out in just a few minutes to in taking car of all of the paperwork. They made everything very easy. I know I will choose to rent from this branch again.

I have always had positive experiences with renting from Enterprise whether if it is back in NYC or now in NC. Love the concept that they pick you up and with great customer service I might add. Especially, when your automobile is in auto shop for repairs or you are out of town and have no access to wheels.
If you by an airport, that is a whole other ball of wax cause there are shuttles to get you to the rental places which are close by the airport. But what if you are not situated by an airport then you are out of luck and cabs can be so costly.
The cars that we have rented from here have never had any issues and they are well maintained. You may be the lucky winner of driving a brand new 2015 model.

Convenient location. Professional staff.

For my recent trip to Florida, I had the pleasure of working with Jillian for my rental at the Huntersville Enterprise. This location is very convenient for me, as it is far enough away from the airport that I do not have to deal with all that horrible traffic, plus with their pick-​you-​up service, it is convenient for me to leave my personal vehicle at home.
Jillian handled my rental with great precision, was very friendly and personable, and a joy to deal with. I was also offered some very affordable upgrades, which on a long road trip really do make the difference between a comfortable journey and a hellish nightmare. Thankfully I had the comfortable journey. My paperwork was handled quickly and efficiently, and even the return was handled with ease.
I have a second trip in 3 more weeks, and I have already reserved another vehicle at this location.

We recently moved from the Huntersville area to New England, and needed to rent a van for the «stuff» that needed to go with us on the road. My husband was concerned about whether we’d really get a van with the «stow and go» seating, so I went by the office to ask. The agent on duty SHOWED me the van and demonstrated how the seating worked, so we were reassured. On the day of the move, I used the «we’ll pick you up» option since one of our cars *yes, really) was IN the moving truck. The pickup in NC as well as the dropoff in our new home was smooth, and we got a follow-​up e-​mail the day after using the night drop to return to car to verify that all was well and the paperwork was complete. We’ve used this NC location of Enterprise over the past 8 years and have always been treated well. The location near our new home seems to be following their example.

Can you believe I’m 35 & just now having my first rental car experience? Last weekend I hit something on the interstate & needed body work on my beloved J-​Dub.
Luckily, this location is nearby the dealership. Someone came & picked me up from there.
My first impressions were: wow, this is really small & I didn’t notice many cars available.
The staff is friendly, but I was not happy about handing over my credit card for a $ 25 «hold» fee. I guess this is more for incidentals. However, any fees /​charges (with the exception of gas /​mileage /​extra insurance) was supposed to be handled through my insurance.
The paperwork process was pretty quick. Sadly, the associate told me all they had to offer me was a mini-​van. Really? I had expressed over the phone yesterday it was just me & I just needed a small car.
Upon getting into the vehicle, the associate tells me, «oh, there’s only a 3/​8s of a tank of gas in here, so if you bring it back on empty, that’s ok». Also, while the car was somewhat clean, it could have been cleaner.
I was thankful he didn’t pressure me with the extra insurance pitch.
Taking the car back & «checking out» was a quick process. And yes, they took me back to the dealership to get my car.