On Site Towing

On site towing towed my car and gave me an invoice that says that there were no charges since it was a issue involving a misunderstanding at my apartment complex. However, once I went to retrieve my car, there was a handwritten charge for $ 166… Hand written.
It took the company two hours to find the transaction on their computer and 10 phone calls back and forth. Apparently, they had retracted the $ 0 charge that was printed for me (which is also on the website they provide when your car gets towed). The problem isn’t the charge, it’s that this company is so disorganized that they can’t get their system together and they’re website doesn’t work either. The phone number just gives the runaround.
This level of incompetence is ridiculous and probably illegal. You can’t hand write a charge on a document that isn’t reflected online or elsewhere and claim it to be true. Frauds and a terribly disorganized company. I’m sure I’m not the first to to experience this, nor will I be the last.