Metro Mini Storage

I have been a tenant with Metro since 2006. The facility is always clean and well maintained. I have had occasion to be in my unit early in the morning and late at night. Their system matches the entrance code with the unit door opened for add security. This extra layer of protection always made me feel safe when I was alone on the premises. Unlike other storage facilities, there is a dumpster on sight which is extremely convenient. I was a tenant when the fire was set at the facility 2 years ago. Many of my paper items were damaged but I was quickly moved to a new unit (albeit at a higher rental rate). Overall, I have been happy with the management and the facility. h

The facility and staff were great before the fire. We have been tenants for a number of years. Since he fire there has not been enough communication with tenants who have their belongings stored at this facility. At first, they said their website would be updated to allow us to make an appointment to see our unit. Then, they said they would call us. The fire was Sunday morning at 2:45 AM. Today is Thursday and we have still not received a call. If there are holes in the roof made by the firemen we can understand that, but we certainly hope they have put tarps over the holes to protect our belongings from the heavy rains we have had over the last two days. At this point their poor communication is maddening and their failure to allow us to check on our belongings and remove them if necessary could be contributing to mildew and further damage.