Advanced Cellular Repair

My wife and took two phones, an iPhone 4s and 5c, in to another local Humble cell phone repair shop to get the screen repaired on one and the face of the other one reattached and within a week both screens were cracked.
I was so upset I didn’t even want to call them. The 4s is used for work and I receive a lot of calls so I decided to take it to this repair shop. This place is open after business hours so that’s great for a busy person like me. They handled the repair in 30 minutes, charged less, and were honest about the other company’s work after looking at our phones. Is this what it’s come to? I have to take my cell phones into different shops to get second and third opinions because of dishonesty.
Anyway, it took very little time to get it fixed. They were nice and professional. I highly recommend them.

First time I came it was late at night but they fit me in. Picture in my videos looked pixeled came back and it’s been fixed. Like nothing ever happened to my phone.

So I usually don’t write reviews about sucky businesses. I LOVE reading your reviews, but I always feel guilty like I am singlehandedly RUINING a small business. I show love, not hate. This business is an exception, because they were so unprofessional. My son broke the digitizer on my daughter’s iphone4s. I called Carlos at Advanced Cellular Repair in Deerbrook Mall as they just happened to be close by Houston standards, had a great price (60) and awesome time frame (30 – 45 minute estimate depending on how many customers were waiting). I scooped my kids up from their practices and headed straight over. It was Monday so my time was limited – got to get home and get showers and get ready for school tomorrow BUT this was only going to take an hour max, I figured, and I needed this done, too.
My first clue that I wasn’t going to the most professional place? I walked up on Carlos and he was texting a novela on his phone. I called his name and he continued to text BUT did acknowledge my calling his name. I reminded him I had called about the digitizer, and he said he remembered our conversation. He took my phone, took out a post-​it note, wrote diagnose on it, along with my name and number, put it in a drawer and said he would call me in 30 to 45 minutes, as he was finishing up another repair. Well multi-​tasker that I am I made a long neglected return, got my son some much needed running shoes and made a trip to Barnes and Noble all with my phone in my hand so as to make SURE I did not miss his call. I became irritated when I saw that it had been an hour and forty-​five minutes and he still had NOT called me. I had to feed the kids, they had to take a bath– I had a LOT of Mommy BS that HAD to get done and I still had not received a call about my phone. I decided to walk over and see what the status is on my phone repair. This time when I approach the kiosk I see a girl texting on her phone. I asked about the status on my phone repair and she gave me a blank look. I brought her up to date and asked where my phone was. She says Carlos did not tell her anything about a phone and starts to look for it. She pulls open the drawer where Carlos had stuffed it when I dropped it off and there it was with the same damn stickey note! They hadn’t done ANYTHING at all to it! Even more annoying? Carlos had left for the night and he hadn’t even called me to tell me they weren’t going to get it. I had completely wasted my time! I could have been at home taking care of millon things that I needed to – instead I wasted my time at a mall on a Monday running weekend errands. I tried to think of a reason they would put my phone aside and not even call me to let me know and the only thing I could come up with is utter indifference. Cell phones are a vital part of our lives as is supported by their very own addiction to their cell phones while they were supposed to be working. I am amazed that a cell phone repair company wouldn’t realize that. I began to think about that ridiculous pile of laundry I still had to tackle and became incensed. I asked for the manager. She explained Carlos WAS the manager and gave me a business card with the owner’s (?) number for their Kingwood facility. I called immediately. They answered the phone and put me on hold for 2 minutes then hung up on me. I called back and they asked me to hold – I explained that they had just hung up on me and they apologized and put me on hold again. After being on hold for more than a few minutes I hung up – what was I hoping to happen? Obviously there was going to be no good outcome here – I knew then, it was time that I write a review. People who frequent small businesses have various motives like keeping money in their communities or sticking it to Fortune 500 behemoths. Small businesses like this just highlight why the behemoths came to be: they give great customer service – they have a boss and their boss has a boss and so on and so forth and staff are afraid of the waves one customer can make. Businesses like Advanced Cellular Repair obviously thought, «f#$* her!, it is a 60 dollar repair.» And THAT was where they miscalculated. There is another company in Kingwood that does cellphone repair, and I guess I should try them, but at this point I will probably go to Apple and get it done. It is not conveniently located, that is true, but I know they will actually take care of me.