Central Heating & Cooling

I echo everyone else’s statements. This place is horrible if you have the choice to go with any other company do so.

I’m with everyone else on here… Not only does this company suck but so far so does my so called home warranty… They seem to be the common denominator in all this. I recently had Central Heating and Cooling come out because they were sent by First American Homebuyers Protection, the contractor didn’t call me, I had to call them, when he did come, he told me a number of things were wrong… 1 my condenser in the a/​c was damaged and could leak carbon monoxide into my home 2 no freon 3 I was going to need to replace my furnace, 4 the service valve caps were missing. I asked him if he could replace the service caps (since supposedly that’s what was causing the freon to leak) he said it was best to replace the unit. After going to the insurance company, they found out because the unit was initially missing parts that they wouldn’t cover… There tune changed… All of a sudden nothing was wrong with my unit, all I needed was to replace the service valve caps and add freon. I would be good to go! REALLY… After telling me carbon monoxide was going to leak into my house all of a sudden all I need is service caps… And on top off it he removed fuses and left them off on top of the electrical box. all this and they wanted to charge me almost $ 900. When I looked up what it needed… A $ 70 part and freon, I paid $ 250 with labor total using someone else. If this company gets assigned to you, ask them for someone else! This company sucks!

Like everyone else, we worked with them becuase home warranty company selected them. $ 2,700 later for them to install a new AC without the proper roof repair to ensure it wouldn’t leak. Roof repair due to different sized unit was part of the estimate. Instead, roof shingles looked like a roller coaster track around the AC, and had to pay a roofer $ 400 to fix the problem. They also left debris and CIGARETTE BUTTS on the roof. AWESOME to know they were smoking up there. SO wish I could post the pic of what it looked like, but I can’t find an option for that.

I certainly wish I could rate them lower, as I would. I was forced to utilize this contractor due to home warranty company (First American Home Warranty… they will be next review). Unprofessional from the start. Left a mess in my home following the repairs, took over 30 days from diagnosis to final repair, etc. I could go on, but the previous reviewers (which I regret not finding much earlier) say it all. AVOID AT ALL COSTS. If you are stuck utilizing the worthless FAHW, you must DEMAND another contractor.

It’s really too bad Unilocal doesn’t offer a ZERO star. This is what this company would get. I filed a claim with First American (my first mistake) and this ‘company’ was assigned to me. They came out and ‘fixed’ the leak on my furnace by adding freon to my air conditioning unit. Hours after they left my air conditioning unit, which was working fine, stopped working completely. My ticket was filed because of leaking leaking on my furnace, and weird noises, NOT because my AC was not cooling. Now on June 18^th, after service by this company, my AC stopped working but there was still a leak on the furnace.
So then I was told my AC unit (5 years old) needed to be completely replaced ($ 1200). It took forever for a unit to be delivered and installed (June 18^th it goes out July 8^th it is replaced) and yay sweet air conditioning. except the leak is still present. I shut it off and contact First American and this company. I was then given another tech who came out. and he was beyond rude. This guy didn’t even tell me when we was leaving! The guy, come to find out, placed tape all over the furnace (part of where it was leaking). When I contacted the owner I was told there was no leak discovered (um what?!). I provided pictures, he stood by his techs claims and was extremely rude in his emails. I provided him pictures later that same day of the water leaking THROUGH the tape! We ended up going back and forth via email and eventually I told First American to assign someone else.
My advice: don’t go through First American Home Warranty and don’t use this company.

You bet your sweet ass I’m going to write the pants off of this review. I am shocked and pissed that it has taken this long. I wish I could give this company 0 stars! I am so disappointed with them. I filed a claim with FAHW in January for my heating and cooling unit. The guy came out looked at a few things took some pictures and without trying to fix anything he told me that the whole thing needed to be replaced. He rushed out and was in a hurry to get my deductible. His «receipt» that he gave me was the company business card and on the back was written «60 paid cash» not a receipt at all. He said he would call in two days to set up an appointment… a week went by and I hadn’t heard from him so I called and Jason said that he hasn’t sent in the work order yet. I told him that it needed to get done so they need to get their shit together. Another week went by and finally he sent in the paper work. BUT now I need to pay $ 2,800 out of pocket to cover fees that FAHW doesn’t cover for installation because they have to move the unit. The have a cash out option but that only covers the ac. So we decided to pay the 2800. They came out and installed it and told my father in law that we have to get the ductwork done and then call them after. So we got it done and I called Jason… this guy is an complete jerk. He was yelling at me because i was upset that this is taking too long. So he told me that he will call the contractor so the contractor can make an appointment with me. That was a month ago! I never heard from the contractor and I was never provided with a receipt for the 2800. I called yesterday and Jason said that the contractor is a few weeks behind schedule. He said he left him a message to call me. I contacted FAHW to complain. And they called him and left a message saying that they need to call me to make an appt, they gave him till the end of the business day to call me. Which he never did. So I called back today… and here I am waiting again for the contractor to call. If he doesn’t call by 2 I’m calling them again. I’m tired of the phone tag. I want everything to be finished so I can get on with my life. It’s so annoying having to go through this for months. It’s now the end of march!

I filed an AC claim with First American and they sent this contractor. He determined I needed a new AC. I thought no problem, I purchased the upgrade and it should be covered. They submit the claim to First American and claim a bunch of work is denied because it is «modifications». They say it will cost me $ 2492 to have the work completed. I call the Warranty company and they offer $ 1758 to cash out the claim. It is like a he said/​she said scam. They submit a claim worded to be denied. Here is a link to a complaint against them with the BBB. It is the same thing they are trying on me.

I am experiencing the same as the previous reviewer. I am a long time landlord and very experienced in dealing with different contractors and service providers. They came out to service a rental home we have and the tech was very unprofessional. They had no signage on their truck, no business cards and they were unable to provide my tenant with a receipt for my service fee. This is not the first time I has issues with this AC unit, so we and my tenant had dealt with many AC Techs. My tenant said this guy was more worried about getting the $ 75.00 check than finding out what was wrong with the unit. Usually other AC service providers, would at least get the ac unit usable for the tenant then come back to complete repairs. These guys had no Freon on the truck??? When I spoke to Justin the supervisor, he was full of excuses, «The signs blew off the truck, we ran out of cards, they are being ordered, we ran out of Freon? OK I know it is their busy season, but really? Then later I got a call from some guy named Frances, when I asked when the unit would be repaired, he went on jibbering and jabbering about the report from the tech wont be available until Tuesday etc, I told him the tech told my tenant the issue was the inside coil? He said «Yes» that is the problem, I said «Then you know the problem? Why wait unti Tuesday?» He was Uh Uh Uh, I can’t do anything until the Official Report… These guys are running this business out of their
home, sending random techs out.
If you have a AHS home warranty ask for anyone else but these guys!!!

If I could give 0 stars I would! The only reason we went with this company was because the house was under warranty and they used this company. It’s been 3 months and we are STILL without a working heater. Took 6 weeks to get the first part. I left messages with no return calls. HORRIBLE customer service. I spoke with Justin the supervisor and told him he needs to keep in contact with the customer to let them know order status. They only came out to replace the part after the warranty company had to call them back.
A couple days later heater stopped working again. They came back out and had to order another part. 2 weeks later still no call so I wanted to check the status and again talked to Justin who told me the part was «back ordered.» WHY DIDN’T ANYBODY CALL ME? Call your customers to let them know! So I asked to speak with the owner who still hasn’t called me back. They probably didn’t even tell him. Funny how Justin called me back within the hour to say he was going to drive the 30 min to get the part. Wasn’t it on back order? They came out the next day to replace the new part and a day later heater doesn’t work again. Does anybody know what they are doing at this company? So again I call and nobody has called me back and it’s been 14 hours. I also don’t like the shady part where they have never given me any paperwork to sign saying what they have done to the heater. If you live in Fresno, don’t use this company if you hear of them.