Right Networks

do not use this company to host your quickbooks enterprise. Intuit partnered with right networks to host enterprise, but you can almost never reach anyone by phone and there uptime is terrible. This whole week we have had constant problems with accessing our quickbooks meaning that we are paying people to sit and down nothing because they can’t get into quickbooks. They will never call you back either.

Right now they are failing me miserably.
From their website:
ATTENTION — Right Networks Chat is currently unavailable due to the high volume of inquiries related to slowness and connectivity. For the fastest response time and most frequent updates, please visit our Status Page or email
. Thank you for your patience!
My business can’t bill on «patience» and would Right Networks be «patient» with us if we did not pay our service bill?
I think not and yet my company is unable to access our Quickbooks company file hosted on Right Networks because of connectivity issues. This is the only way we can do business and the lack of service is crippling us.
If our company cannot generate job quotes in a timely manner (within minutes of receiving a request) our customers WILL go with our competitors.
They’re inability to do the only thing they’re supposed to do is costing my company thousands of dollars an hour. Our industry is time sensitive!
And the fact that every phone number they have provided, for support, is «busy» is despicable and reprehensible.
I have just been informed, from my boss, that we will be cancelling our service with Right Networks and going back to our locally hosted Quickbooks because of their unacceptable extremely poor service.
Since I am the one that recommended using Right Networks they have completely discredited me. I, sincerely, hope that this doesn’t cost me my job.
Aside from the current connectivity issues we’re experiencing today my company has incurred additional monthly cost due to increasing our Internet bandwidth because of slow connections since day one.
If my company was as awful as Right Networks we never would have survived 30+ years.

Usually good service, but today when I really needed it they were horrible. The guy wouldn’t shut up about signing me up for some other email service when I just needed help downloading my own company’s data file. Wasted 15 minutes and still didn’t get what I needed. Thanks Richard for wasting my time.