Countryside Animal Hospital

Dr. Garland is wonderful with my cats. I’ve had ferals who just melt in her arms. Her gentle manner and calm voice put both me and my cats at ease. She is always encouraging when I tell her my pets issue, and is never unkind in her diagnosis. Often she can detect the issue before I have to explain it. She is generous with the time she spends on each animal and makes sure all my questions have been answered. Her reasonable prices always surprise me and allow me to not hesitate in bringing my pet for an appointment, thinking I might not be able to afford it. She is the most affordable Veterinarian I have ever seen, and doesn’t try to push products on me as some other Vets have done. Her nursing staff is great and I just can’t say enough about the positive experiences I’ve had with Countryside Animal Hospital.

Please DO NOT ever bring your pets here. I brought my Newfoundland here when he was 12 weeks old to be neutered when Dr. Garland told me he had kennel cough. He had already been vaccinated for kennel cough and did not have kennel cough at all. She tried treating him for something that he didn’t have and of course wouldn’t neuter him even if we had an appointment. Needless to say, I was VERY disgusted. The medication she gave my dog could have destroyed his liver because he didn’t have the kennel cough at all. The only reason we were patients there, is because the practice was sold to these two nimwits who are a husband and wife team who have no idea what they are doing. I could go on about the experience we had with one of our cats too but the one I described takes the cake. They don’t care about your babies. Please DO NOT TAKE YOUR PETS HERE.

I am so sick of grumpy people writing bad reviews on businesses (and yes vets are a business) because you didn’t get your own way. I have been with Country Side since 2000, I have at times double back on what it cost to care for your family member to be well but peace of mind is priceless. Country Side had to put my baby boy Seth to rest it killed me. The staff including Sara, my husband and I were ALL crying but knew it was the right thing to do to end his suffering. Two days later I received a package from Country Side, praying it was not my little man in the box I opened it and inside, they placed his perfect little paw print on a heart shape mold, nothing else, no note just the kindest thing I never expected. Or when I brought my little girl home after finding her at Puppy Palace (not such a palace at all) she was very sick, so off to Country Side we went. Right away they knew it was kennel cough. After making her better I asked the vet «what kind of dog do you think she is» he replied does it matter? she is your little girl. So when you complain about having to wait to hear about your pet remember they very busy caring for a lot of animals, including yours. There is no doubt that they care about animals greatly. Trust me when I tell you, your babies are in the best of hands. If you care more about yourself and your needs please pick up your records so I don’t have to run into you in the future.

We brought our dog to see Dr. garland and she was very degrading and accused me of neglecting my dog. I would never see her again. Two visits to her and I left offended and upset both times. The other vet at this location was great but dr garland made me never want to go back. She doesn’t care about the pets or the customers

Dr. Jim and Dr. Sara are tremendous in their genuine expert care, diagnosing, and providing realistic options with straight forward candor and compassion. Our family has entrusted our animal care with Countryside for over 20 years and if we ever moved outside if NH would drive the extra miles to continue with their professional animal care services. They have improved and extended the quality of life for our Golden Retriever Rollie of which we are eternally grateful.

If the original owner still ran Country Side I may take my animals back there. However these two are a joke. My animals get a 5 minute checkup and then they are free to leave. My oldest cat had a thyroid issue and they said to call on a certain day to get the results. So my husband called them and was told the vet would call back. They finally got back to us a week later, after my husband had called 5 times and each time he was told the vet was busy and they would call right back. Obviously my cat’s health was extremely important to them… yeah right. My cat has been going back for monthly check ups for blood work and they charge me for examinations as well as blood work, but they didn’t do anything but weigh her… how is just weighing her and examination? My cat began having siezures and the vet couldn’t fit her in and I was told to find a 24 hour clinic (this was at 1pm)…last time I spoke to them they had extended hours incase there was an emergency. I ended up at an emergency clinic where I was informed that there was a large cancer mass in her stomach. I had to put my cat down. This large cancer mass was easily detected in a 5 minute exam from the emergency care clinic and yet my cat was just as at the vet a month ago and I was charged for an examination but obviously she didn’t recieve one or they would of found it. So I would say if you care about your animals and want them to have the best care find another place to go to.

Drs Garland and Herrmann and staff at Countryside Animal Hospital are wonderful. We have been taking our dogs and cats there for over 15 years and have always received professional care. When our animals reached that end-​of-​life time, the doctors were very caring and sensitive to the situation. I strongly recommend you check them out.

STAY AWAY!
I have two dogs and they each go to different vets. The chocolate lab that I brought to Countryside had been seen there for 10 years. I have never been fond of them, but my most recent visit really put me over the edge. My dog was coughing, so the vet recommended an x-​ray. She took him back to be x-​rayed, and when he was brought back, the vet told me that he probably had bronchitis. I asked if there was any medication that I could put him on and she said there was one but she «wouldn’t recommend it.» Did I mention that she didn’t even show me the x-​ray? His exam if you can call it that consisted of a light being shone in my dog’s eyes while he was being patted by the vet tech. On that visit I also had him vaccinated. Apparently he was given his shots right after being x-​rayed while he was still out of the exam room that I was waiting in. I was not asked which vaccines I wanted him to get, and prices were never discussed. I was pretty much pushed out of the exam room while I was asking questions. I was charged for 2 x-​rays, and my dog is still under the weather. When I went back for his medical records so that I could bring them to a different vet, I was given them after having to jump through a few hoops. I was a little horrified to see how thin his file was. My dog that has been seen there for 10 years has a record six pages long, single-​sided. I got in touch with a friend of mine who use to bring her dog there and she told me that they kept pushing off her yellow lab’s problems, and as a result, her dog’s cancer wasn’t found in time, and she ended up passing away at 7 years old.
The people at Countryside Animal Hospital do not care for the well being of animals. They generally seem disinterested in not only their animal patients, but the people who bring them in. They are bad people who conduct their business unethically. If you care about your pet, do not bring them anywhere near Countryside Animal Hospital.
(I wrote this review a few months ago and have since switched my lab to another vet. He is doing so much better! Getting him away from Countryside saved his life!)