Edible Arrangements

Zero stars. Ordered chocolate dipped strawberries for pick up @ their Howell location. Even included an exact time in my pick instructions that was well within their posted store hours. Of course my card was charged immediately. However, when I went to pick up my arrangement @ the time I requested the place was locked up like a ghost town. Lights off, door locked, & I could see my arrangement ready for me in the refrigerator. Was told by neighboring stores that even though the posted sign on the door said they were to be open til 5 they in fact closed at 1. No sign indicating emergency. No call or email to me. NOTHING.
Called corporate who after keeping me on hold to investigate bcz they thought I was lying finally conceded that the store was indeed closed but COULDN’T do anything for me until the manager received my complaints. Also they give their stores 48 hours to answer complaints. Guess who hasn’t returned my $ yet?! When I expressed my dissatisfaction with edible arrangements, corporate & I were «disconnected». I will never in my life order from any edible arrangements again & I will be sure to make everyone I know aware of what thieves the Howell managers are.

Useless customer service. I ordered a fruit bouquet arrangement for my Mom for Mother’s Day. I even included the address with a thorough description of the house it should be delivered to. The bouquet was supposed to arrive on a Friday and when I checked online to see if it had been delivered, it said it had, but my Mom received nothing to her home! I live outside of the US so my poor Mom had to go all the way to the Edible Arrangements location to not only pick up, but argue with the less than helpful cashier for her Mother’s Day gift because they delivered it to the wrong address. On top of that, they did not include the message I wrote in a card for my Mom to read, which would have made the gift most meaningful. I have never dealt with such poor customer service. I will never order from Edible Arrangements again.

DELIVERED A SYMPATHY BASKET 2 WEEKS LATE!!! I had a death in the family and placed an order for them to deliver an arrangement for the next day. I assumed it had been taken care of, as my credit card was charged. But 2 weeks later, after clicking on the «track order» link in the confirmation email, I learned that it STILL HAD NOT BEEN DELIVERED! I called and asked why my order was not delivered and the woman gave me no explanation at all. Just said they would deliver first thing the next day and that I would get a call from the owner. Never got any call from the owner. Nor did my relatives, who had to get a reminder of their loss 2 weeks later. No apology for the late delivery to either me or my family. If I hadn’t followed up on my own, I wouldn’t have known and they probably would never have delivered it. Please don’t waste your money here. They do not care about their customers.