That’s A Wrap

Tried it twice. The First time I tried a panini and it was tasteless and just went back for pesto chicken wrap. I would have thrown it out but I hate wasting food. Chicken was dry and burnt, the flour tortilla needs to be heated to soften but they skipped that step, and the dressing tasted like store bought Italian that they blended some basil in. This is my first review ever on Unilocal and «that’s a wrap» compelled me to write it

This place needs a better attitude toward customer dissatisfaction. I placed an order with my co
Workers and added sweet potato fries with my wrap. (The wrap itself was alright, I had the gyro, not bad but lacked flavor) anyways back to the sweet potato fries, they were RAW! Basically they might as well put the entire potato straight from the bag with the order instead of shaping them into fries. I called to tell them my disappointment with my side dish and all they could say was «thank you» and hung up. If you want a better wrap experience go across the street to the cross bay diner; you might pay a bit more but their wraps and gyros are hearty and full of rich flavor; and they know how to cook French fries. Don’t waste your time with that’s a wrap.

This place is absolutely terrific when it comes to lunch service, it’s great for me usually since I’m always in a hurry and I need to be in and out of the place and basically that’s all I can ask for a quick bite.
It has many healthy food options as well other food options when diet is not an issue. I usually consider it as one of the better options here in Howard Beach when I wanna eat healthy even though their portions are pretty large, hey I can always save the rest for later so it’s not a bad deal.
Their Southern Quesadilla is exceptional it comes with Grilled chicken, black beans, Cheese and your choice of Whole Wheat or White Tortilla, it brings sour cream and its quite large, I never finish it in one sitting.
Cajun Chicken Wrap comes with grilled chicken lettuce, tomato, black beans (yea I like everything with black beans) corn with Ranch Dressing. I usually get it with whole wheat wrap again very filling never finish it in one sitting
Their hand cut Sweet Potato fries are nothing to go crazy over and usually they get soggy really quick, I don’t know if they don’t want to burn them or they under cook them, but then again I usually get them to go so maybe they need to pack them better for a better taste later on.
Again, everything here is really good. I am always out and about and running from place to place during work hours and «That’s A Wrap» has quick service for my busy work schedule.

Won’t be returning back to this location. The girl behind the register is so rude and it seems like management simply does not care. Never again. Definitely will only be going to the Bayside location from now on.

I actually just left from here without eating. I come here all the time, the food is great BUT the service needs work, much room for improvement. Take-​out; ur lucky if u get 25% of what u ordered. They’re always forgetting something. They are terrible under pressure wen busy. I just walked in for sit down service and ended up leaving. They had one girl at the counter NOT taking orders while the line was to the door and the manager/​owner, who is a sweetheart, was making a shake not telling he kids what to do. My boyfriend was standing next in line for 7 mins before we left. I’m not even sure if any of the workers even looked up to help anyone. :-/​great food but real bad service wen they’re busy.
UPDATE
Went in today; a different girl was behind the counter, she seemed more friendly than usual, she even told a customer «I’ll be right with you» while she was packing. Maybe it was just the staff that day or maybe they made changes. Who knows. Everything was fine today.

Meh. The one in Bayside is MUCH better. This location is just disappointing. For some reason they never feel the need to cook their food all the way. Everything is soggy and has no flavor. Save your money, or use it on gas to drive to Bayside and order from the better location.

Ordered a CLT wrap. Says avocado, lettuce and tomato with Swiss. I got 1 slice of tomato and one slice of avocado…90% lettuce so annoying! $ 8 for chicken and lettuce.

order here alot. Most of the time the wraps are really on point. its a little pricey but definitely worth it. They always load the wraps. would recommend the el pollo loco burrito. yum yum yum

Good wraps, usually pretty quick, awesome quick lunch or post-​workout spot. I haven’t really had anything here that I haven’t liked. The chili is actually pretty good.

I work nearby and there are essentially no places to get food within walking distance. That being said I’ve ordered delivery from here about 3 times. Every time the wraps were pretty good, but nothing to go crazy about. I would say the delivery time varies from 40 to 50 minutes which is a bit long to be waiting for your lunch, although it may get pretty busy.
I have had the lamb gyro, Thai chicken wrap, and one other that escapes my memory at the current moment. Nonetheless, I haven’t eaten anything here that I didn’t think tasted alright.
In short, if you are not in a hurry I would recommend ordering from here.

I’m seeing alot of bad reviews n I don’t get why. … we ordered a clt wrap and a teriyaki wrap and I thought it was great. Ordered a few times n always good. Been consistently good in my opinion. Pricey but good

I usually order the savory chicken teriyaki wrap. This time I disappointedly explored other options…
I just disposed of my entire wrap in the garbage. The lettuce was rotting and gave the wrap an obtrusive sour taste. The beef they used was the same that they serve at a one star Chinese restaurant… stringy, long, and roughly textured. The 45 minute delivery wait wasn’t appealing either. Now that I look at other reviews I see I’m not the only one served spoiled food. I’m positive a new head of lettuce would have been 45 cents. Instead it’s costing them a previously loyal customer who would have regularly contributed to their profit. Shame.

I’ve been here several times and I usually order the BBQ Grilled Chicken Wrap. Sometimes I’ll also get the sweet potato fries. I’ve never had a problem nor complaint about the place and usually the people that have gone with me have ordered other items from the menu and been satisfied. I was surprised to see some of the negative reviews but then again I havent really ordered many other items from the menu. I also havent delt with delivery so I can really comment.
The only thing I can say is that place itself is a bit chilly inside when the weather drops. Its not that good when you want to eat inside due to this but other than that its clean and well maintained.

Just get the damn Loco Burrito thing, nothing else is needed. When you order here you should be thinking «can’t wait to get that bomb ass loco burrito and fall into a food coma later» You should not be thinking «what if i tried this today…». Look from what i hear this place can be inconsistent. But if you get the Loco Burrito you will never be upset. Also they make decent smoothies. ⁵⁄₅ for loco burritos.

Had a Cajun Chicken Wrap last night and it was the worst, the chicken was rubber and had a weird texture, guessing it was microwaved, I used to be a fan but not anymore

This place is the worse. There service is bad And the wraps taste old. I loved this place when it first opened but after a year it went down hill. The one in Astoria is so clean and the staff there is friendly. I will never go to this location in Howard beach ever again.

I just ordered a Greek salad and I was really disappointed. Way overpriced for a bunch of romaine lettuce, few tomatoes and olives and a TON of onions! Will not be ordering again.

That’s a wrap is pretty good sometimes but as other Unilocalers have said, they are inconsistent. Things aren’t always made the same way which can be annoying when you order something your familiar with and don’t get what you were expecting. There aren’t a lot of healthier options in the area soi wind up ordering from here often. I like that they’re on grub hub and seamless, and I haven’t had a problem with online ordering yet. The fries are weirdly good for a healthy place, hummus is good, Cajun chicken salad and wrap are also usually good, but I think the best deal is the chicken kabob. You can’t mess up plain grilled chicken, comes with honey mustard, good for a healthy lunch or snack. Very fast delivery, can be a little hectic in the store.

I’ve ordered from here a few times and probably wont again.
Each time they get worse…
Every time I get the cobb salad it’s made differently, sometime’s there are avocados, sometimes no tomatos. There’s absolutely no consistency.
On a side note, quick delivery.
Also the customer service inside isn’t much better. The girl behind the counter doesn’t even acknowledge you when you walk in, and if you’re picking up an order you place through grub hub good luck. I walked in and asked if it was ready, she didn’t even know there was a take out order. Then when I told her I already paid in advance online, she had to go double check. So much for trying to save time.
Could be really good if the employees got a little more training.
As for the salads, the ingredients are always really fresh so a plus for that.

Cheap quality food (especially the meat), absolutely RUDE customer service, and gotten my meal wrong twice. It’s a waste coming here. In the several times I’ve tried this place out, I am always disappointed. The cashiers I run into are always pushy and they don’t smile or even say have a good day. Plus, the prices are expensive. AND they always show the most disgusting TV shows/​movies on their big screen TV — it’s shocking and unprofessional because kids and families come here all the time.