Whataburger

They need to start practicing how to use the intercom for Togo orders.
How did an unsweetened tea become a coke? And then become sweet tea. Boyfriend was annoyed he had to keep repeating himself he just said yes to the sweet tea.
But made me mad cause that’s not what he wanted.
On top of that he had to repeat his mean multiple times.
So annoying.

I normally dont write reviews but this place really bothered me so I thought I’d share my story. Before I start, let me say I love Whataburger, but anyways.
A couple of months back I came to this Location to enjoy my A1 Thick and hearty burger, my favorite burger on the menu, but I always ask for NO ONIONS. Its because I gag when I eat them and sometimes even puke especially when they are uncooked. So I when I made my order, I said «Please No onions» as I ordered Maybe The didnt hear me or just forgot. (It happens no big deal) But sure enough there were onions in my burger. I kindly told them I didnt ask for onions and as kindly as can be the sever said «Im sorry we’ll make you a new burger». I didnt request a new burger but I assumed this was common protocol since this wasnt the first time a Whataburger has left onions in but its what other Whataburgers do and its not a problem. So when I received my «new» Thick and Hearty burger it had a bright sticker on it that read «No Onions». I took a big bite of the burger and tasted the distinct foul taste of Onions and I gagged and almost threw up… I went to the Manager this time and said this is the same burger i can still taste the onions. She assured me that it wasnt and directed me back to my seat. It wasnt untill I found an onion in the patty that she finally accepted her fault. She then Angrily remade my burger and Added an Apple pie. I took it home and I didnt eat it because No one knows what she could have done to my burger. I threw it away and ate something else when I got home…
But Today, I return and Order the same thing. Im sure they remembered me and the previous incident because im a distinct fellow standing 6’5″ tall and I ordered the same thing. But this time when I opened my burger I found a pair of onion slices lodged into the bun. You could tell it was purposely done. I went back to the cash register to request a small container of A1 Thick and hearty sauce and the manager served the customer in front of me and profiled into the kitchen i stood there unserved for about 30 seconds untill I had to yell «EXCUSE ME» into the kitchen loud enough for someone cooking to assist me. I didnt complain about the onions this time because I just figured this review would serve a better purpose. I did however, take a picture of the onions next to my wrapper that said no onions on it but I dont know how to add pictures here.
The Thing that bothered me the most is that this behavior was coming from the highest position in the store, the manager, representing all of the younger employees there and also setting an example from them as well. Even when she deals with other customers she rarely smiles and looks very rude and mean. This is not how Whataburgers are supposed to be. I have eaten at whataburgers for years. This is a newer location so I expect better quality. You will know her when you see her, she is a hispanic lady with blonde hair with a heavy accent and you wont miss her because she will probably be working there for the rest of her life… I definitely wont be returning to this whataburger ever again.

Usually, I wouldn’t bother to review a fast-​food restaurant, but the service and food quality here is definitely above-​average.
The service is great. They make sure each person has one packet of regular ketchup and one packet of spicy ketchup. If this isn’t enough, the cashier lady walks to each table to make sure we have enough of everything. She even offered to help us refill our drinks! I’ve never been at a fast-​food restaurant that is so caring to their sit-​in customers.
Whataburger burger is always better than the average $ 1 burger, but I’ve been to several restaurants where the burger is poorly put together, not fresh and/​or over-​greasy and a huge mess. Our burgers here, however, were well-​wrapped, fresh, and oozing with flavor.
… Whatarestaurant!

I stopped in the other day to fill my spicy ketchup fix.
The drive-​thru was vacant except for one car already waiting at the window.
The guy I spoke to when I ordered was very polite and patient as I decided on what I wanted to eat. (I really wanted onion rings, but I needed fries to dip in spicy ketchup. Serious decisions.)
One I placed my order, he told me to pay at the first window.
A sweet girl greeted me and took my payment. I noticed he gave me a higher payment price than she did, but all my food was included.
Once I got to the second window, I was waiting behind the car that had been sitting there when I placed my order.
I don’t know why, but almost 15 minutes after he got his food and I finally drove up to the window, they gave me the wrong food. They only figured it out when they tried to give me the large drink with it, and I said I had a small chocolate malt.
«Give me that bag back, it’s the wrong one.»
Okay, 3 people at the window shouldn’t have this much trouble getting food out. Also, how could you get someone else’s food ahead of mine when I was sitting behind one car for 15 minutes?
I had to stop and go back inside because all the extra spicy ketchup I asked for was put in the WRONG bag. FAIL.

I got my burgers fast.
Service was quick and to the point.
Prices were pretty good — $ 3.04 for a single whataburger.
And the whataburger is definitely a «WHATABURGER!»
And I mean that for fast-​food burgers — none of the gussy-​gourmet types which I also do love.
Fresh meat, fresh produce, great buns (and they’re toasted too, which is a big plus) — and just a great overall burger that makes me happy to forget about the other major chains in the area that sells burgers at this price (McD and BK).
Yes, there’s Five Guys and some others — but they sell their burgers for way over $ 3 — and frankly, I think Whataburger can even compete with those guys!
On top of that, after having worked at a Whataburger and a Jack-​In-​The-​Box when I was much younger (at a different location, for the record), I have to say I gained a lot of respect for Whataburger’s clean practices in the kitchen, which is unparalleled for a fast-​food burger chain.

whataburger is, well, whataburger. theres nothing particularly special about this one location, just that its more convenient for me. i usually get the whatachickn’ or chickn strips, which are both awesome. only issue ive had with this one location, is the wait time.
for drive thru orders, i expect my order to be done well, pretty quickly. i mean if i had the time, i’d park my car and honker on in for a seat! and im normally very okay with having to wait, but every time i go, whether theyre busy or not, even if im the ONLY person in the drive thru, they always make me pull over to the side. now this isnt usually a problem, but when it does get busy, theres at least 4 cars waiting! and it took 15 minutes for me to get my food. i mean come on! if i had 15 minutes to sit around and wait, i shouldve just gotten up and went inside to eat!
the fries are okay, and well quite frankly i hope that the new whataburger on hwy6 and west belfort area isnt as slow. heres hoping!

got cold ass food today
after i get home i find the food
dry
i spent almost $ 10 for this b*&^T&^

Tried it again for lunch today, and what a difference, a complete 180′…
I ordered (again) just a kid’s cheeseburger with Mustard, Ketchup, and pickles. My sister got her regular Whataburger without tomato and an order of fries.
I ended up with a cheeseburger that was at LEAST the size of a McyD’s quarter-​pounder, I mean, I needed two hands to eat it, and it was gooooood. Juicy, a little salty, and a lot of mustard like I like it. Marisa’s fries were so yummy, super hot and salty. As good as, or if not better than McDonald’s.
A nice touch is that when they bring your food to your table, the server presents you a box o’ condiments to choose from, ketchup, all sorts of sauces (BBQ, Honey Mustards, etc…) I like sauces for my fries other than ketchup, but my sister swears that Whataburger has «THE best ketchup!!»
I gotta go back for that Honey Chicken Biscuit (I think that’s what it is!) before I head back to Boston on Monday.
Oh, all of the employees seemed to be very happy to be there working today!

This is my only Fast Food vice… Whataburger! I really don’t like fast food because it always leaves me feeling icky. BUT… Whataburger is the best late night food you can get! This location is always consistent and yummy. The drive thru is fast and the chicken sandwich I get is always of good quality. As David N mentions, the Texas toast is awesome and artery clogging!
Open 24 hours a day! How can you beat that?

So I was looking at my burger’s list and realized I’ve missed a very important burger joint… WHAT A BURGER!!! This is a place that I seem to neglect because it’s become such a huge chain. But their burgers always stay consistently good. But honestly what out does their burgers is their chicken strip combo. The Texas toast with the gravy!!! YUMMY!!!
Plus they are open ²⁴⁄₇ which is a must for the late night munchies.
I usually get a cinnamon roll here also and to finish it all off they have STRAWBERRY SODA!!!