Whataburger

Don’t go through the drive through!!!
Good service in the daytime, subpar in the evening and night.
Literally, the service is night and day difference.
Orders constantly wrong at night or not given to you.
Don’t drive off before you check your order.
night crew 2 stars
day crew 4 stars

Whataburger equals fast food right? Here you’d be wrong, even at a particularly slow part of the afternoon 2:30 they were incredibly slow, when I got home less than half a mile from the store my food was cold, not to mention $ 12 for 2 burgers is pretty steep. Employees were somewhat friendly though their English skills really need some work especially with regard to enunciation/​speaking clearly. It’s really not that difficult to speak normal English, especially when in a professional capacity, but here ghetto linguistics are the order of the day — «Ju know wut I’m saying, ya know?». We’ve had constant issues with this location, from way over cooked chicken tenders, to wrong orders, now to cold burgers. I guess this whataburger doesn’t see much corporate oversight, and it shows. 3 stars is being nice.

5 stars. Yes all 5. Wish I could give em 10. Hardworking employees. Very kind and courteous cashier. ARMED GUARD ON DUTY! Love that. I am alone in front of my perfect double meat whataburger with jalapeños and I can hear the manager conducting her troops like any 5 star general. I have been coming to this location since 1991 and I have NEVER had a problem with my order. Very clean. Restaurant clean. Restrooms too. I can hear the drive-​thru customers placings their orders and some of them get to the mic and have no idea what they want! I would go insane trying to coax an order out of some of these people. But the lady taking the order is smiling and patient. I have never worked fast food, nor do I know anyone who has. But I can’t imagine doing what I see and hear them doing for minimum wage. Anyway, bring your family and enjoy a great meal. Did I mention the ARMED GUARD? Yeah. You will be safe eating at this Antoine location.

This Whataburger USED to be the bomb growing up! Unfortunately, it has declined in service and quality. I can almost always guarantee something is wrong with my order. What a pity!

The employees working the nighshift are very ghetto, unprofessional, disrespectful, and lazy at this location. I just went through the drive-​thru and placedy order. While waiting, a previous customer came to the drive thru window and advised the drive thru employee that they forgot some of the food in his order. Two employees, while at the window getting my order were cursing the man out and expressing their bad attitudes about the customer needing to go on his way because they weren’t in the mood to hear any of what the man had to say, all while in front of me. When I began to eat my burger, I noticed that the burger was not hot, nor very warm, neither bun was toasted, and there were a fee onions on my burger. Doesn’t whataburger TOAST ALL of their buns!!! I also asked for no onions on my burger when I placed my order. I hope that management reviews these reviews because if they were qualified management and business minded people theu would quickly revamp their employees and hire people that won’t mind working. I’m warning you go please don’t waste your time eating here.

I tried again this morning… still the same experience in the drive thru which is sad. Whataburger needs to really reevaluate it’s employees at this location and train them on what true customer service is. I went this morning woman tells me my total before I can finish my order. I mean can I complete it or can you learn to up sale so I can continue to order?!! Also I would like to have my drink while I’m waiting on you guys to finish my food instead of watching you have your coffee and converse while I look at my prepared drink just sitting at the window. I am just totally not going to this location any more. I will drive to the one down the street from my job… sure I’ll have to pass up my job and do a U-​turn at the freeway to get back but I’ll drive anywhere to get better service. This is not even worth the one star I am giving it.

Quick and hot. The drive thru chicas were very friendly.