West U Veterinary

I took my dog here for a year after I moved and she had popped up with several problems. I got a lot of short term fixes, but my dog is STILL having issues. I’ve gone before and the vet has no answers, it’s just dissappointing. All in all, it’s not the best vet clinic.

We have a dog and a cat, and I’ve had nothing but positive experiences at West U. Well, to qualify «positive,» our dog has some, shall we say, people problems. She was a rescue and is terrified of strangers and strange places. Needless to say, taking her to the vet is a painful ordeal for all involved. But the staff and vets at this clinic have been SO patient and kind with her on every visit. On one trip, she has been having problems with her hips and walking, so the vet recommended an x-​ray. (Honestly I don’t remember our usual vet’s name, but it’s only because we don’t see her very often.) Our dog freaked out when they tried to put her on the x-​ray table, with (sorry to say) explosive poo everywhere. The staff were amazing and acted like it was no big deal. They even managed to get a good x-​ray in spite of her struggle.
The vet is also great at explaining what the issues might be, how to evaluate them, and how to eventually treat them. I thought to write this review because today I brought in our cat for some stomach problems. Her issues were not readily identified, but the vet was very good at telling me the range of possible diagnoses, and what our plan of action would be to narrow it down — and logically, her plan started with trying the least expensive, least invasive options first. I really appreciated that. We’ve moved farther from this office, so it’s not the most convenient for is, but we continue to go based on their good work. Definitely recommend.

I think the vet and the staff means very well, but are highly unorganized.
They performed surgery on our cat without our permission because they couldn’t find our phone number to consult us — even though we specifically left them a number to call that day.
When getting our cat back, I feel like I had to really push to get any instructions or clarifications from the staff. They weren’t rude or overly busy, just weren’t well-​informed or organized enough to give me the care we needed.
I don’t like having to specifically ask for quality service — I would hope it would come just from being a client. Again I don’t think they are rude or mean, just not well organized.

Let me start this review by declaring that I’ll be going to another vet, and maybe you should too.
I’ve had my dog for about a year. He was adopted. I’ve taken him to West U Vet to update his shots and to take other health assessments. I’ve come to realize that the Doctor has never come out to ask me about the health of my dog or to go over any issues he may or may not have had. Frankly, I thought he was never there! There is one male vet tech that is really kind. The others have stone faces and bed side manner is not their priority. Finally, each and every time I have come there with my dog, I have felt rushed and not treated like a priority.
The last time I went there, I made an appointment. I needed a vaccine for my dog as it expired per his records. I went there as normal and initially had attention given to my dog. Then some other guy without an appointment walked in, and me and my dog were essentially discarded. The girl at the front desk also alerted me that an additional shot was given to my dog prior to telling me how much I owe. Are they crazy!!! Why would you administer a vaccine without asking the pet owner’s permission?! The Doctor was on site and was speaking to the walk-​in guy, and both were blocking the door, making it difficult for me and my dog to leave. I had a sudden adrenaline rush, put my dog in the car, and went back in the office to assert myself and ask my questions. As I asked one, the doctor was walking away from me. Excuse me but I have questions! I needed to know the health of my dog! This is not a Mc Donald’s drive-​thru. Give me your time as I made time for you!
Long story short, a doctor should make time for his patients. If you don’t have time, you have no business having a practice. I advice anyone considering this vet to go to another that will treat you and your pet like a priority. If out of 5 times I’ve been to the vet for one reason or the other, and the doctor has barely introduced himself once, that is a problem.

LOVE West U Vet. We have taken in our cat (who we admittedly treat as if he were our child) for both routine and emergent situations and Dr. Kaufman always remembers us, genuinely cares about our animal, & only performs necessary procedures/​tests/​prescriptions/​etc. He always summarizes his plan before enacting it so we have a chance to ask questions and, if need be, inquire about price (which has never been an issue). The only reason for subtracting a star is that the building is nothing fancy (small with what seem like cardboard doors so you can hear every little thing happening outside of the exam room); also, while the techs are super friendly and great with the animals, there was one who seemed to smoke like a chimney and after handling our cat he smelled like an old smoky bar for about 1 – 2 days afterward. These are small prices to pay for great vet care. I highly recommend West U Vet.

When it comes to a vet for my beloved dog, the most important factors for me are competence, transparency, and availability (including in emergencies). West U Vet has all of these in spades– I’m so happy to have discovered them! Dr. Kaufman has taken care of my dog on numerous occasions and always with supreme professionalism– things ranging from a weird limp one morning to belly problems to an ear infection. Each time, Dr. Kaufman shared the information & thoughts behind his diagnosis and carefully outlined the options available so that I could make an informed choice as to how to proceed.
I wish that every medical professional were as dedicated to customer service as Dr. Kaufman is! I won’t hold my breath on that front, but at least I can sleep well knowing that my dog gets top notch medical care! Highly recommended.

We have two dogs that we take to Dr. Dawson at West U Vet and we wouldn’t entrust our pets care to anyone else. Dr. Dawson is attentive and thorough. Both of our dogs (sisters) had a history of reactions to their vaccines and their former vet seemed to ignore this fact. Dr. Dawson arranges to see our pups first thing in the morning so they can be monitored all day, he gives them medications pre and post vaccines to help reduce the reactions and is on standby should they need more serious medical attention. He’s gentle and kind to our pets and remembered not just their name but details about them and their history which makes him better able to care for them. As if this wasn’t enough his pricing is Incredibly reason.
Long and short — I highly recommend Dr. Dawson to all of my friends.

Don’t get me wrong, some of the staff here is great. However, we have been unfortunate enough to have appointments with Dr. Dawson here on multiple visits. One expensive trip, okay. We have pets and understand that comes with costs.
Today we went in with our dog who we suspect has a urinary tract infection, as she exhibits the classic signs. After about a 2 minute conversation with Dr. Dawson, we had a list of recommended procedures that totaled to just more than $ 380. This list included x-​rays for blockages that he warned could kill our dog although according to the timeline of symptoms provided by the vet, this would have occurred days ago. It also included an expensive antibiotic «booster» shot that he later admitted isn’t known to work very well on UTIs.
At the end of the visit, we left with 120 fewer dollars and one week’s worth of antibiotic pills along with pending results from a pee test.
Dr. Dawson charges $ 50 for «examinations» that last all of 90 seconds, followed by explanations of unnecessary procedures that feel like scare tactics to get you to spend more money. It is very disappointing that someone would take advantage of people this way because they care about their pets and choose to bring them to this neighborhood for care.

I love West U Vet! I rescued a 1 year old dachshund off the street, and originally went to SNAP to get him neutered, and vaccinated. He was heart worm positive, so I started researching about treatment, and decided to not treat him, and keep him on the preventative only. At my first visit to West U, they couldn’t have been more supportive. I was told that they suggest to get the treatment to make sure the dog doesn’t have one blow through his heart, but didn’t push the issue or make me feel like I wasn’t making the right decision.
When I rescued three infant kittens and they were so helpful. I brought them in when one of them had stopped eating. They wanted to keep them for the day for observations, and I told them I couldn’t get back there until tomorrow. One of the techs offered to take them home overnight and bottle feed them so I could get them the next day. This was a true act of kindness, and the techs ended up doing it on another occasion with them.
I recently adopted a 12 year old beagle, and again she was heart worm positive, and in bad shape. The previous owner had started heart worm treatment, which can be fatal to a dog of that age. The vet said we shouldn’t do anymore treatment and let her live her last few years in peace. I know that money is not a motive here, and they truly care about the well being of my animals. I will be a customer here forever, and highly recommend them.

This place is GREAT!!! I just had my 2^nd experience with going to west u vet, today was an emergency stop in and i did not make an appointment. Upon arrival the girl behind the desk greeted us and started asking questions right away. She then put us into a room within 5 minutes of being there. Both times I’ve been there I’ve seen a different vet and found both to be very good at listening to what I’m telling them and they talked to my pets like they were their own. This time was for my dog who was very sick, i saw Dr Kaufman i think, he was very sweet with my sick pup and ran all the necessary testing to find a diagnosis without telling me i had to do all kinds of crazy tests that cost a fortune. i had an answer and was on the way with food and meds in hand in about an hour, that cant be beat! sure it’s not the most modern looking/​highly decorated vets office I’ve ever been in but I’m not paying to sit in a pretty room for hours, i care about the treatment my baby gets. I’ve been to many vets in NJ, NY, VA, NC and now recently Houston and I’m totally sold on this place. I will be telling all my friends with animals to go here and I’ll return every time i need a vet for regular check ups and emergencies. on a side note today is a Sunday, they’re even open on SUNDAY and i wasn’t charged a crazy amount for going in as an emergency. i literally was expecting my bill to be at least triple what it was and it included the meds AND food! I LOVE THIS PLACE, Daemon does too :)

I have been taking my dog to this location for about 2 years. The staff is friendly. The doctors are nice. The fees are reasonable. My dog had a problem that the doctor diagnosed quickly, and the medication worked perfectly to solve the problem. When I need refills for the medication, I buy them online; the vet must be prompt about confirming the prescription to the online vendor, because there is never a delay, and I never have to call to nag the vet to respond to the online vendor. (This stands in contrast to my experience with a prior vet.)