Trellis Spa

The I received a facial, lunch and aromatherapy massage.
The facial was perfect and she was able to work around my lashes that I just had placed hours earlier.
The massage was amazing! I usually don’t get massages from males but he was extremely respectful and paid attention to my lower back where I complained of a problem area.
The food was okay. There wasn’t much of a selection and there was bees on the terrace so I had to move inside. The chili are desert was great and I was able to enjoy it on the lower level with a blanket by the fire.

Trellis Spa at the Houstonian came highly recommended, but quickly disappointed. I had 3 services: facial, massage, and manicure. Bottom line is that the lack of quality of these services at this price point is shocking and I’ve had MUCH better of each other places. The facial was overall fine, but didn’t clear my skin the way a normal facial does. The massage was weak, even though the person seemed skilled, just didn’t apply the proper pressure even after discussion. And the manicure was the worst I’ve ever had. The lady didn’t know what she was doing and ruined my nail beds — still healing. Didn’t even remove cuticle well.
Other amenities are nice at the spa overall like the steam room, hot tub, locker rooms, and areas to sit and relax. But the services themselves did not command anywhere near the price that was charged and honestly I wouldn’t take them at any price. Staff was very friendly, but still didn’t make up for the quality of their actual services.
I recommend looking elsewhere.

The quality of their personnel is very inconsistent and they won’t allow you to schedule with the technicians that you like («We can’t promise you will end up with her»). I have had overly chatty technicians, technicians that are too pushy with service upsell, most techs that don’t try at all (because gratuity is already included in a package), procedures rarely last a full 50 min — typically 40 – 45 min. Their latest innovation with the facials is applying of «pressure points» (super annoying and underwhelming) instead of a proper shoulder and head massage. The quality is never good enough for the amount of money you pay. I’m going to tell my husband to stop buying me gift certificates to what he thinks should be the best spa in Houston.

This spa is beautiful and definitely an overall relaxing experience. I had the pleasure of getting a facial with Veronica who was amazing — Very knowledgable, gentle, and relaxing.
The one thing I did want to mention, something that I noticed immediately and continued noticing, was the staff in the waiting area upstairs. There was an employee on the computer who was talking to herself the entire time I was sitting up there and complaining about something on the computer. Nonstop. Trust me, I get it, but it was pretty dang annoying. Everyone that walked by had to keep turning around because they thought she was talking to them — but nope, she was just mumbling under her breath at the computer. Definitely took away from the relaxation that everyone seeks when escaping to the spa. For the price you pay and the luxurious treat, I would have appreciated if she saved the complaining and grunting.
Honestly my favorite part is the butter shortbread cookies in the waiting room. Do yoursef a favor and eat a handful.

I’ve been coming here for years whenever I need some extra special pampering above my normal monthly pedi routine. I get a massage maybe a few times a year, cause I usually like to splurge on the 100 minute, as I find I can’t fully relax during just a 50 minute (takes a while for my brain to quiet down!). I usually get the Swedish or aromatherapy. Both are wonderful! Jorge is amazing, but you have to book him at least a month in advance! I had another practitioner a month ago, and he was also fantastic. They ask you your preference of male and female provider when you schedule, which is very nice.
I also got a facial a month ago and was very hesitant to do so, because I have terribly sensitive skin and had several breakouts at the time. I talked with my aesthetician, Mary Beth, about my concerns and what I was trying to achieve, and we decided on the facial specific to my needs. Having never had one, I was surprised at how relaxing it was! Not only do you get the facial, but also a mini upper body massage in the process (not that I needed it after 100 minutes, but I enjoyed it nonetheless). Mary Beth was also very helpful in explaining each step of the facial to me and explained what I would feel in each step (as some were a little intense with the different products she was applying, which she assured me was normal).
At the end, I felt amazing, and over the next week or so I noticed my skin felt healthier and that the facial had helped with my breakouts and helping them heal. I could not have been happier! It’s definitely pricey. But have you checked the going rate on Botox lately?! It’s not cheap! So I’m much happier making a facial part of my beauty routine, as I love coming to the Trellis and getting a little R&R in the process!

Everyone must come here at least once. This is the most relaxing spa retreat I have been to in a long time. I did the whole rainfall, sauna, whirlpool, and floating pool thing before massage deal and it was absolutely fabulous. After the best massage ever, I enjoyed an extra 30 minutes of relaxation time in the tranquility room.
By the way, I couldn’t wait to brag about my massage therapist to my two sisters so that they could ask for them on their next visit. However, both my sisters loved their MTs as well. Needless to say, they’re all very well-​trained there.
As an aside, I discovered that during the interviewing process for for MT position, they must give the hiring person an 100 hour and a second 50 minute massage (wished I was the hiring person). Can’t wait to go back there again.

Amazing. Best massages in Houston. I’ve come here multiple times and would recommend Patrick or Shawn (sp?). Both are great. Make sure to arrive early and relax in the tranquility room.

My favorite spa in Houston. Amazing and wonderful service, they take such good care of you and your party.

I’ve been to the Trellis Spa twice. The first visit was a couples massage and facials accompanied with lunch for my husband and myself. Loved it– couldn’t stop thinking about how fantastic I felt when I left.
The second time here was very disappointing. It was noisy with chatty people in the waiting area upstairs and the people meant to be doing our facials. grrrrrrr… We travel to Houston often and really like staying at the Houstonian but will not be going back to the spa.

I second the notion that Trellis Spa is very expensive. What you pay for at the Trellis Spa is the amenities. The amenities are awesome in my opinion. The facility is beautiful and offers lots of natural lighting from the outdoors. I always enjoy the indoor pool, the jacuzzi, and the tranquility room. The tranquility room is a cozy little area where you can rest after your service. There’s a fireplace (doesn’t get hot though, so during the Houston Summers you will still enjoy it), and little water features. Occasionally there will be Chatty Kathys in there talking, but if you can snag some time in there alone or with someone who knows to be quiet at a spa it’s quite relaxing. There’s also an aromatherapy steam room. I find that it’s too much for me. I can’t breath in there but it seems like it would be a nice feature if I could stand it.
The Trellis Spa gives you all the fruit infused water, juice, tea and coffee you could ever want. They also have fruit and cookies to snack on which I love. The staff is always super helpful and friendly. Locker rooms, showers and bathrooms are clean and offer better privacy than many spas. They also have everything you need right at your finger tips from mouthwash to hair spray, to disposable underwear in case you need it. Also, the lockers are digital so you don’t have to worry about carrying a key around.
The downside and reason for me giving 4 stars instead of 5 is, I never feel like my service lasts the entire time it’s meant to. I’ve been coming here for several years now, but not once have I felt like my massages or body treatment went the full 50 or even 90 minutes. More like 10 minutes of setting things up, 30 minutes of treatment and another 10 minutes of winding down. The way I see it, the treatment is just an admission ticket to get into the spa. I part with the money simply to get away from the hustle and bustle.
The other downside are some of the male attendants. I feel like they stare a bit too hard at young ladies, like myself in the pool. They walk by frequently «working» on things but I feel like it’s more to take a peek. Then again, I am a bit shy when it comes to these things. Maybe it’s just me.
I’d say try it at least once when you’re in Houston. I think you’ll like it!

I had a mixed experience, but I can say that Tiffany Wilks does the most fantastic makeup! I highly recommend her if you need any professional makeup (wonderfully fun and goes above and beyond). The facilities are beautiful, as well.
However, I had quite a bit of trouble with scheduling the proper appointments for my wedding day with the front desk… and even later when I was working directly with the manager. It’s very disappointing to have to work so hard to just make the proper appointments… and then when I arrived, things still weren’t correct. I’m not sure what has gone on with management in the past 6 months or so, but it’s not the Trellis I remember.

Great atmosphere and wonderful, professional staff. It is nice to be able to go to a spa with all the amenities, plus, great food!

This was a very disappointing experience compared to previous visits.
The spa treatment was below expectation. I did not feel like I even had a treatment when I left. The manager taliked to me and said sorry and would pass on the information. Had pre ordered lunch for my self and my friend, her order was wrong. Asked for some champagne and the lady said Red or white. Hmmm.
All services were below par except for the checkout. Handling payment was just fine.
No plans to return at this time.

All I have to say is wow! I recommend this spa to all of my friends. Being a spaist (made up word)…I have had the chance to visit many types of spas around the world (I basically try to visit a spa everywhere I go, because I can). The Trellis Spa, which is down the street from where I work, is a work of art. Even though I may not seem like your typical type of person to be seen at a spa (basically not rich) the staff treated me like I was queen (i have had bad experience of being mistaken for the staff at another spa once, not pleasant).
When I walked in and I said my name, they knew exactly where I was to go. I came very early in the morning because I had 5 hours of services (booyah!). I was shown to a very deserted locker room (nice privacy in the mornings), and given a robe. Let me tell you something, the robe did not fit. I am a busty woman and I was afraid they were going to tell me it was the largest size they had… no such thing, they had a plus size robe that would have charmed the pants off any busty woman. I was set. There are two saunas in the women’s area and a whirlpool. You could use a bathing suit or not. I am more of a free spirit, but I did not want to make others uncomfortable so I settled for a lay by the warm pool and some refreshing water while waiting for my first treatment which was a massage.
The waiting area for the massage has two areas a regular area with couches and chaise lounges and chairs with ottomans, and the quiet area with chaises, a fireplace and ultimate silence. I stayed in the regular area before my massage (it was still early and I was the only one there). My massage therapist was an amazing woman (nothing against men therapist, but I feel like I can be open more with a woman… not in that sense crazies). She was magnificent and got all the areas we talked about. I then had an early lunch due to my having a Mani/​Pedi next. The chicken Caesar wrap was awesome and perfectly portioned. Did not make me too full and the glass of wine relaxed me even more.
By this time the spa is getting more people and it is time for my Mani/​Pedi. The same lady does my nails and my toes and she is hilarious. I know some people don’t like to talk during spa time, but since the Mani/​Pedi room is separate sort of from the rest of the spa, it was nice to listen to the woman talk about her life in NY and her family. She had me cracking up.
Finally it is time for my last service, a facial. By this time the place is crawling with people and I opt to go into the silent room. it is really nice… I almost fall asleep until I see my technician looking for me in the regular room. I feel like jelly and I am ready for the facial. It was so soothing and relaxing I am pretty sure I fell in and out of consciousness, and snored a little bit. That is how relaxed I felt around the technician.
After this last service, I know I can relax some more and hang out in the sauna, but I had already tried everything included and I was ready to go… I had to get back to real life (being at trellis I felt like I was in another city… it was awesome). It was time to get back to Houston traffic. All in all I still recommend this spa to everyone who ask me for a place to go. I can’t wait to be able to go again. Everyone at least in my opinion were super accommodating and nice. I can say that because I have been to some spas that acted like they didn’t even want your service… weird!

Wonderful environment, GREAT experience always

This is supposedly the best spa in Houston. I am not too sure.
I have given it multiple chances since my friends are all members of the Houstonian.
I will say its one of the worse places you can go for a manicure. I thought by paying more for my manicure, I could get more R&R and great service. Maybe not? My nail cosmetologist told me that her joints were hurting and that she cannot give me a hand massage? What? Then she told me that I cannot french my nails with pale pink nail polish. I get this done all the time at the nail salon near my house. Is this supposed to be one of the best spas in Houston? I will never waste my money here for their nail treatment anymore. To make it worse, the lady next to me got a hand massage with her manicure.

I had a WONDERFUL time at Trellis Spa! It was my first time and I had a manicure and a pedicure. I love spas and Trellis is just want I want a spa to be like.
Here are some of the highlights…
–Super comfy robes
–Very clean
–Everything is so pretty
–Fresh fruit
–Delicious coffee
–Cantaloupe juice! Never knew I’d like this so much
–Pretty patios, but it was too hot when I was there to go outside.
–Great manicure and pedicure
–Friendly, attentive staff
–Tranquility Room is amazing!
–Pool area is so pretty and relaxing
–Any service gives you access to the entire spa! Hot tub, sauna, etc.
The only down side is definitely the price, but it is The Houstonian. And I think you kind of get what you pay for. $ 100 is crazy to me for a manicure and pedicure, but I could see going back on special occasions (maybe for my birthday).
I would love to go back and eat lunch and get a massage or facial, but realistically I’ll probably go back for a pedicure at some point soon (my birthday is coming up).
If you have lots of money to spend and/​or you really want to pamper yourself for a special occasion, I would highly recommend Trellis.

I’m writing this review after visiting the spa twice. It is an upscale spa, located inside the Houstonian with its well kept grounds. I’ve only had hot stone massages done. I don’t remember the first massage therapist name but the second one was Frannie. She was gentle, almost too gentle for me and my Asian liking, but overall it was nice. It wasn’t anything spectacular. This place has a tranquility room with several comfortable lounge chairs with dim lighting. My only complaint was all the people chatting up the storm in there. They serve complimentary hot tea, coffee, fruits and cookies. The showers are nicely equipped with their own toiletries. Love their green tea lemongrass products!
It is a bit overpriced for the quality of the massage but I’ll continue to come for the amenities that come with the spa. It’s a fun place to come with your girlfriends and have a spa day to relax.

Upon arriving i was directed into the locker room where a warm and cozy robe and slippers were awaiting. Being a rather petite woman, I was delighted to find they carried size extra small! The locker room was lovely and staff very helpful.
We preordered lunch and I had the grilled tuna salad. It was ok but not as tasty as some other places I’ve been to. The service was adequate; I was surprised our hostess was not as attentive as you would expect from an upscale spa. They served the food TV tray style which I found odd too.
Shortly before my 2pm facial, Patricia came to escort me to the room. I’ve had several facials before but this one was wonderful. My skin felt amazing afterwards. Patricia was very attentive, used just the right amount of pressure and overall was a gem. I would definitely recommend her.
I ended my afternoon with a pedicure. I’m normally fairly ticklish and was pleasantly surprised how little they made me laugh! I like how they focused on me and didn’t chit chat with workers, as you normally see in a nail saloon.
I’m not sure what the cost is (I came as a business guest) but a facial and pedicure are treats to myself and I would pay the premium for the extra benefits and details the trellis provides. I plan on pampering myself here again.

My boss decided to treat my friend (also an employee) and I to a spa day while the family was out of town. (Uh oh, nannies gone wild!) So, we picked a day, and off we went!
We were signed up for a facial, aromatherapy massage, and lunch.
The facial was nice, but it felt kind of rushed. I know that it’s a spa, and they’re going to try to sell me things, but it felt like all the aesthetician wanted to do was sell me products. Ugh. And I might’ve been in the market for a Clarisonic Pro if it weren’t for the «sell baby, sell» mentality that was going on. That, and she was a little rough with my face. I know the extractions aren’t going to be that pleasant, but having her raking her nails over my face without any warning really put me on edge. Yikes.
So after the facial came the massage. I don’t remember the name of my massage therapist, but she was great. The pressure was great, and she was very good about listening to me about my comfort zones in regards to being massaged. I’ll have to call and ask her name, because I’d definitely go back to her.
The lunch was okay, but for such an expensive spa package, it could’ve been better. I ordered the Southwest Chicken Wrap (or something like that), and was a little surprised that it’s served so cold. Honestly, if my food has chicken in it, I expect that at least the chicken will be warm. There was some sort of sauce on it that tasted okay, but was a bit overpowering. I could do without the lunch here – I’ve had better tasting food for less.
Overall, for the pricing, I felt that the service could’ve been better, but I guess I shouldn’t complain, since my boss was kind enough to foot the bill. But I just still feel that service is lacking, considering the cost. I’d give this place another try, but I’d definitely skip the meal.