Buncha crooks. Back handed shady, back room armature dealers at best. Their moto is get as much from every sucker you can. Sink em into a contract and move on. Do your research. Many, many other reputable dealers to work with who will actualy back up what they say and offer you a much better price. These fools sell water coolers with maintenance contracts and have actually had to go pull them with filters that were not changed in over a year. They rely on a company being to busy to research and to busy to realize they have been had. Could not get our new 40k copier services for over a month after it sat for weeks uninstalled in our hallway. Still wrapped! Then we had to get another companies technicians to come and correct the mistakes they made under our service agreement because these fools wanted to charge us. Worst service since Walmart! Go anywhere but here. One call to compare prices will show you the truth.