Thomas Deborah A

This was the worst optometrist experience I’ve ever had. Dr. Thomas was preoccupied with upselling and her demeanor visibly changed at every pass of her attempt to sell me on something. I did not want the extra exams to check the entire eye as they were an added expense that my insurance didn’t cover and she advised me that my eye exam might not be accurate because of it. She also spent the entire time talking about the insurance and the extra exams I refused and more, and I felt that I couldn’t even concentrate on the exam. Her attention to my eyes was inadequate and the exam took a lot longer than I expected. She tried to sell me on glasses, after I had already informed her that I needed contacts which I use primarily. She then told me that my insurance would cover both contacts and glasses, so she showed me the glasses wall to pick out a pair. After a bit more communication, I discovered that the insurance would only pay for contacts or glasses. Since I had already selected a pair, I proceeded to buy them anyway. I asked Dr. Thomas if I could return them if they did not suit my needs and she said yes, in the presence of another technician.
After I tried the glasses for a couple of days, I realized that I could not see clearly out of them. I also realized that my paperwork indicated the RX for the glasses was different than for my contacts. I went back to the Dr. and advised them of the problem and that they were very blurry. I could actually see better without contacts or glasses than I could with those glasses. She changed the RX even though I told her I wasn’t sure that glasses were going to work for me.
When they came in again, I tried them on and could not see still. I was frustrated and asked her to just take them back because I could not see out of them. She then told me, in the presence of the first tech who heard her say she would do a return, that they did not do returns there and I couldn’t get my money back. She asked me to take them home and try them out and I’d probably just have to get used to it.
I took them home and tried off and on for another week, I just couldn’t see out of them. It was dangerous to drive or do anything that required concentration or vision. I went back and told her my problems and she said that I’d just have to get used to it then she went back to a patient. I talked to the staff there and created a bit of a fuss. They took my information and told me they’d get back to me. Three days later I called again to find out why I hadn’t heard from them. Then they offered to give me a credit for contacts, but I had already ordered over a year supply and didn’t need any more contacts. I advised that I needed my money back and they told me they’d have to check and get back to me. Over the next week I called every day and was put off each time, until the end of the week when they told me that the Doctor had agreed to return my money if I returned the glasses. I took in the glasses and the staff was very rude.
After my horrible experience here, some of which I did not even elaborate on here, I will NEVER return here and I will warn everyone I know to steer clear.