The Marq on Voss

This is a great place to live! I love the fact that the front office and maintenance team are always quick to fix any issues you have. The new manager there kicked out a lot of the trash that was staying there and I have noticed the quality of residents have been increasing.

Moved here last month & Victoria gave us a tour of the place and was very nice. They have a swimming pool, 24 hour gym, kitchen café, business center and occasional food trucks that stop by during the weekdays. It’s a great location with great management. I recommended moving here if you’re looking to be close to everything in the city! I also like the high ceilings and garden tubs in the apartments and the fact they have parking garages. What sold me is the units come with both a washer and dryer, which is amazing! So far, so good!

The units have faux hard wood floors and granite counter tops, good appliances and tons of storage space which is why I love living here! Plus it’s convenient to lots of restaurants, grocery stores etc.
Kudos to Mari and the management team for trying to make this a better place to live. They have started offering more resident amenities like parties and food trucks, and are always friendly although picking up your packages can be an issue at times. The maintenance is very friendly and very prompt! My issues have always been taken care of, and that is appreciated!
Now to the negatives… They started offering valet trash this past year which has cut down on the trash bags in the hallways (a big win), but that doesn’t stop residents from leaving food and other trash scattered throughout the stairwells and the parking garage-​disgusting and embarrassing when I have friends over. Additionally, the hallways frequently smell of marijuana so be cautious that it doesn’t carry over onto your clothing. Noise echos very badly in the hallways so be prepared to hear loud people coming home and doors slamming. And if you live in a unit anywhere near the driveways you will hear horns blaring, loud music, and people yelling all night long. They are working on buffing up security to limit the number of break in’s, but learning to not leave stuff in your car is an important lesson.
I wouldn’t say this is the best property I have lived at in Houston, but it’s a good commute for me and a fair price so I have stayed over a year and resign for longer. But if there was any way to control the quality of other tenants it would make the money spent a lot more comforting.

Moved here in November 2015 and the staff Namara, Victoria and Mark have been great help to making sure I was pleased and that all my needs were met on the move-​in day till today 3÷25÷16. My maintenance request has been fulfilled one day after the request thanks to Ms. Namara. I Live on the pool side and I have to say that I am very pleased with how the maintenance crew is always up-​keeping the pool and the grounds to make this place look clean and worth the stay. I have no issues with noise, or people and once again the staff is always there and ready to help with whatever issue you may have. It would be nice if there was a pool table in the commons area haha, but other than that the amenities are very clean and up to date.

The manager Mari Compean has repeatedly went above and beyond her duties to provide me with outstanding service! The staff (Victoria, Mark, Namara) has always been friendly and inviting and any issue I’ve had has been resolved within the day. I’ve been here for 7 months now and I recommend this property to anyone looking for quality and location!!!

1. called management about pool noise past midnight numerous times. Coutesy officer doesnt help at all cause they don,‘t close the pool after 10pm like most complexes do to ensure no one there goes after hours. Noise is worse if u live by the pool. Management basically told me to live with it or move to another unit.
2 parking is bad if u come home after 9pm. Since dey placed reserved spots on each floor for extra $$. I have to park on upper level and keep passing empty reserved spots.
3. The computercenter is not open when leasing office is closed. The african american lady at the front told me they dont want people to steal computers, which is absurd. Ive been at another complex where the resident can access the business area with their keys after hours.

DO NOT STAY HERE!!! Charged me $ 75 for «not receiving» my renters insurance. Way too many empty reserved spots. Dog area smells horrible. Loud and inconsiderate neighbors. New staff every couple months. In the 2 years I have lived here there has been 3 managers. Night staff always closing early so I cannot get packages after work. Ceiling leaks when it’s storms, called maintenance but they «couldn’t find anything» Would not recommend to anyone!!! Staff has a «not my problem» attitude. Find somewhere else!

I had to do another review for the The Marq On Voss because I have now been living at the community for nearly six months and I am still a happy resident! Maintenance is always great and the office staff is always so nice. Sometimes I do notice trash and dog feces around but EVERYTHING always cleaned up by end of day or if the mess occurred after business hours it gets taken care of by maintenance the very next morning. Honestly, this is not any of Voss’s employees fault so it’s not fair that they are always getting blamed because residents should care more about their community and be responsible for their actions by cleaning up their own mess. But, regardless of the carelessness of residents the employees at Marq on Voss are always maintaining the grounds DAILY. Anytime there is an issue around the property they are quick to alert residents and they are quick to fix issues. I’ve never been happier. My apartment is very nice and very modern and I love everything about it. Every time guests come over they are very impressed from the exterior of the building all the way to the inside of my apartment. It feels good to come home everyday. They now have valet trash which really helps! This is something I really value especially after a long day of work. I highly recommend this community!

When I first moved in here, it wasn’t that bad, compared to now. The management here is horrible, rude, and incompetent and I believe that is the case all the way up. They are rude and really don’t care when there is an issue. There is now a courtesy officer, who i seen had posted here, but he must be very busy at his regular HPD job, because he hasn’t really been able to improve anything here.
Vehicle break ins are a regular occurrence and I do mean regular. Of mine personally which occur several times per week, I have sent pictures and spoken with both management and the courtesy officer and there is nothing they are willing to do about it. Hopefully the courtesy officer is better at his day job because he’s worthless here. Apartment break ins also occur regularly and I’ve seen cars on blocks because the rims and tires are stolen in the middle of the night, apartment doors smashed in, and cars damaged in the mornings. The gates are constantly broken and the elevators are broken on a weekly basis.
On the weekends, the parties go on all night until 5 am, so if you like to party all night, then this may be the place for you. The interior build quality is horrible, cabinet doors pop off of the hinges, my AC unit breaks 3 or so times a year, and so on. This section I could go on and on about.
I would stay far away from this place.

I am the current Courtesy Officer at the Marq on Voss. I can say that I am having a pleasant experience living here. As with any apartment complex of course there will be party’s occasionally and also complaints. This is something that happens at every apartment complex due to the unfamiliarity of the residents with each other.
Here at the Marq on Voss there is a vast mixture of different cultures which make up the beautiful tapestry at the residence. I make contact with my residents whenever they have any questions or concerns, or they just simply want to go grill at the pool. I am always walking the property to just show that there is a police presence in the area to deter any improprieties.
The apartment homes are beautiful, Maintaince is friendly and Mari the new property manager is on a path to success with her consent attention to detail when it comes to her residence. There are always social gatherings for all residence, which I have never seen before it’s an awesome way for everyone to mix and mingle. I’ve read a few of the reviews on here and I guess there was a bad taste in mouths of the past residents who lived at the property. But with CWS as the new management team I’d have to say this by far is a place I love to call home after a long day patrolling the fine streets of Houston.
This is not an attempt to overhype or boost up ratings, I get nothing from it. I have no problem answering any questions or concerns if you are a current resident or even a Unilocaler. Have a wonderful day and see you at the pool!

I want to start off by stating that the maintenance team deserves praise for hustling, being prompt and polite, and the best part about this place. I’d have to agree with the negative reviews and I will be moving out at the end of my lease as a result of my displeasure with the unsavory residents. Break-​ins are rampant; squad cars are a regular fixture; my patio was vandalized during the day ON A SATURDAY; a friend and former tenant was robbed at gunpoint in the garage; the hallways regularly reek of marijuana; dog feces are everywhere; expect to hear hollering in the hallways at all hours; and there is no insulation whatsoever to muffle noise or conserve energy. When I first moved in, back in 2012, there wasn’t so much riffraff, but it went downhill really fast. It is beyond me how a place that charges what it does has such ghetto, for lack of a better word, tenants. Expect to see male residents hanging out shirt-​less on their patios and in common areas, and I’m not referring to pool-​side! I saw what was very obviously a prostitute waiting for a resident early one morning this week when I was walking my dog. The gate is constantly broken and I blame that on the speed demons who zip around the complex and garage. They recently put razor wire up along the back fence, but the fence boards are constantly loose. It seems like a losing battle for maintenance. And don’t be surprised to be harassed or yelled at by confrontational tenants. It’s a shame that a property with such nice amenities has been taken over by such sketchy folks.

When I first moved to The Marq on Voss in 2011 it was a different world. In fact it was another apartment entirely. When I moved in this property was known as Broadstone 2525 The previous management group who owned the building was amazing. The office staff was a bit snotty, but Broadstone 2525 was worth it. It was a clean, classy place.
Shortly after I moved in CWS, the current property manager, took over, and for a while things were maintained. Then things slowly began to slide. People began leaving their trash outside their door instead of taking it to the dumpster or chute. The entrance gates are broken on a weekly basis with various nonresidents making their way on to the property unchecked. The mail delivery person maybe gets half the mail in the right box which likely means half of my mail never gets delivered to me. People take their dogs to the garage or hallways to do their business. There are loud parties all the time. It is obvious that drug trafficking is going on in this complex. Driving in the garage is taking your life into your own hands. Theft is rampant. It perpetually reeks of marijuana.
The apartments themselves are nice, though everything else considered the amount I pay in rent is ridiculous. I cannot wait until my lease is up and I can finally move out of this place. They have turned a gem into a piece of trash and the number of people leaving and the number of now empty apartments in a city like Houston which is in desperate need of housing tells the whole story.
The fact that the current property managers are reading these reviews and asking to have sit-​downs with those ranking it poorly just proves how out of touch they truly are. All of these things I’ve mentioned are evident and they turn a blind eye.
I would avoid this place like the plague if you are looking for a true luxury apartment.

Lets see where to begin. Been here for 1.5 years and thankfully recently moved out. At first when I moved in, it was a pleasure and services were fantastic. It quickly went downhill from there when I began to see the flaws… the building itself is not bad at all, but SAFETY is non existing, break ins are very common, Management doesn’t report all the incidents of cars being vandalized or home invasions. They say that there is a HPD officer on site, however he doesn’t get involved.
Front Desk Leasing Office doesn’t even notify resident of packages received. They state that its not their responsibility and residents must take of their own packages when ordered. One will never know when a package is receive via UPS, FedEx or USPS.
DIRT and Trash is everywhere, dog’s poop in every corner. The quality and type of People are very questionable. Lots of shady people, possible «exotic dancers» and such live in the complex. More and more residents are rude, loud, obnoxious and always want to party. Its no wonder that the past 5 – 6 weeks I’ve seen more and more people moving out. Cant blame them at all.
The only upside are the Maintenance folks, They are always fairly prompt and responsive and try to maintain/​fix problem as fast as they can.

We moved out February 2015. This review is a little overdue. We had a bad experience with the assistant manager, Ellie, and I won’t go into detail about that, but I guess all I can say is use your own judgment on her. I do believe that their newest property manager, Lynetta, is trying to get them going in the right direction. She was always very nice and very helpful. She even changed the rules to try to straighten things up, but unfortunately I think it’s going to take a lot more than mass emails to make people follow the rules…
I have a lot to say about this property. This is a long review, but if you’re looking for honesty, read the whole thing.
First of all, I 100% agree with the other reviews on here. This property is completely overpriced for what you get. It looks nice. It’s a nice, modern building… granite counter tops, wood flooring, pretty pool, good gym. All great. That’s how they suck you in.
SAFETY is a huge issue. We lived there for 1 year, and they emailed us 7+ times informing us of a break-​in or vandalism on vehicles. Apartments were broken into, tires were stolen off of cars… And that’s only the times that they told us about. There is a courtesy officer, but he is only out during business hours, and every time I’ve seen him, he’s at the front of the building, writing tickets for people parked in reserved spaces. Not walking the property. Plus… How do you expect 1 person to be able to watch all 400+ apartments? I think for a large property like this, they should have multiple officers or security guards.
There are always random people coming in and out. The gates are always broken… either stuck open or stuck shut. (And then they blame it on you — saying you broke your gate clicker, and will have to pay to replace it). The hallways wreak of marijuana — I reported that several times, and nothing ever changed. There is trash all over the property — in the stairwells, in the hallways, next to people’s front doors — even though they are supposed to take their trash to the chute or dumpster. We lived there for a year, and never once went to the pool because it was disgusting. Every weekend, there were huge parties out there, and they would leave dead crawfish all over the pool area, empty beer cans. Also, if your apartment is anywhere near the entry gates, be prepared to hear cars coming in and out throughout the night, laying on their horn or blaring music by your windows. Drunk people always walking up/​down the hallway, smoking inside the elevator, and through the inside hallways… It felt more like a college frat house than an apartment complex with young professionals and families.
The dog park is disgusting. My dogs refused to even go in there. It’s fake grass, which they tried to use as a selling point but it’s really gross. They say that a sprinkler system goes off 3x/​day, but that almost makes it worse. People don’t clean up after their pets, even though they provide the bags for you.
They say that a broken AC/​Heater is an emergency, but when ours broke in December and it was 45 degrees outside, we called emergency maintenance, and they told us that they would get in trouble if they fixed it at that time, and it would have to wait until the next day. Also, our smoke detector in our apartment started beeping, and we had no idea why… We called maintenance, and they said they could come check it out the next day. REALLY? What if something was wrong? (It ended up only being a dead battery, but how did they know that over the phone?)
Note: You have to purchase your own lightbulbs and batteries for your gate clicker. When we moved in (and at every apartment complex I’ve ever lived in), we were informed that we would not have to. But when the time came, we did end up having to pay for them ourselves. Not a big deal — we’re the ones using it and obviously they’re cheap. It’s just the fact of the matter that they told us one thing, and did the opposite.
I know that management probably does not have much control over this — but the USPS mail lady constantly lost mail, leaves mailboxes wide open, and is not consistent on delivering. Just so you know.
I would not recommend this complex to my worst enemy.

Blah

I have not lived at the Marq on Voss, but the new community director Lynetta is just a flat out WINNER. I did tour the property and it was a strong contender in my apartment search. Despite taking quite a while to settle on something, Lynetta never forgot about me or my apartment needs. She was very friendly, personable, and genuine. She regularly emailed me with pricing and availability updates and really made me feel like a valued customer even though I had not signed a lease. Lynetta is going to be a great asset to this property and I would definitely recommend giving her your business!

I lived there for a year and just recently moved out. Over the time I was there I saw about 3 – 4 managers, so the turnover rate for management was not reassuring. It’s hard to make a place home when there’s no consistency with the people who are supposed to take care of you. The most important thing that bothered me while living here was that the rules were never enforced. People would leave trash everywhere. THE halls, by the pool, staircases. They turned a beautiful property into a dump. And for he price we paid for it, it was inexcusable. Despite several complaints to management, nothing was done. We also had several break ins (into apartments and cars). I had questions and concerns and management never even answered calls or emails so I contacted corporate. The manager at the time finally called me but gave me the most condescending and stupid answers. She basically just said «oh well» about safety and issues I brought up. I complained about the pool and how it turned into a frat house over the summer and it was filled with people that didn’t live here. Management didn’t care. Eventually they sort of started enforcing it but it was still not an ideal situation.
I called the officer on site several times because of very sketchy situations I saw. One time a man ran on property with his shirt ripped open and it looked like he had just been in a fight. Never heard back about any of the calls. I don’t even know if they were looked into. Probably not since we still had similar issues and break ins.
People used to go up to the 5^th floor parking garage and have full blown parking lot parties and leave beer and alcohol bottles everywhere. No one did anything about it. And I’m almost sure it was not people that lived there. There were a lot if random sketchy people coming in and out. It made me feel Unsafe.
The dog park is disgusting. There are very few other areas that the dogs can go to. And these other areas are not very clean. Seems like no one picks up after themselves.
There was an incident with the fire alarms going off literally all day for 2 days last summer. Management seemed so incompetent in dealing with it. The emails they sent were do unprofessional it was laughable. I ended up having to stay with a family member for the night. The dogs were going crazy. We barely got somewhat of an apology afterwards. But not a discount on rent or any form of compensation.
The only reason I gave 2 stars os because of maintenance. They’re great. Also, the fixtures and actual inside of the apartment is overall pretty good.
Lynetta has been in charge for a few months and I believe she has the right intentions but I just don’t know if she will be able to fix things at this point. Especially with the staff she has. Ellie has been rude and incompetent. The officer that’s supposed to watch the property just sits in one spot and has been unsuccessful doing anything so far. I haven’t interacted much with any others because they only seem to care about new tenants. For the price you pay here you’d be much better off going somewhere else. Save yourself the headache.

The staff here is very unhelpful/​non-​responsive/​rude. The people living in these apartments are worse. Trash is thrown everywhere, dog shit all over grassy areas. Anything nice that the apartment creates is immediately trashed by the residents. Enter parking garage at your own risk. Lots of crime.

This place doesn’t even deserve 1 star, to start off with the property is nice but for some reason the residents leave trash laying around and management/​maintenance does absolutely nothing about it not to mention dog droppings in the hallways, the front desk girl «Ellie» is of no help I have no idea what idiot hired her, if you like to hear loud music at 1 – 5 am in the mornings you’d love to live here it’s more like a college dormitory than an apartment, you have to email corporate if you have a complaint you shouldn’t have to for the amount of money in rent you pay, $$$$$ just beware it’s appealing on the outside but has major defaults, if you’re into a party place this is for you, but if you work 4 – 6 days a week and want peace and quiet stay away bc the «employees in the office» (I use that term loosely) could care less and will AVOID your phone calls on purpose it’s such a shame especially on this side of town (galleria) …the only plus is the pool, honestly I hate posting bad reviews but people need to know when paying this much $ monthly … Good luck happy hunting

Omg! I rent a 2b 1study in front of the pool. Beautiful view, but be aware that in the summer around 3 am your neighbors will come drunk and screaming to the pool with their friends. Nobody locks the pool, so you might need to call the police many times, but they wont show up because they know how is it!! Also, my neighbor next door is a drug dealer. People come and leave ²⁴⁄₇ from the build without any problem. The hall perfume is weed. The garage is first come and first serve. People drives like crazy in the garage. I’m luck that nobody hit my car yet.