The Lakes at Cypresswood

The apartments are very nice, modern and well kept but…
there should be a selection for NO STARS!!!
CUSTOMER SERVICE IS AN UNBELIEVABLE NIGHMARE !!!
The front office reps are rude, belligerent, immature young girls (LOSERS) …no doubt losers with no home training, because no one in corporate America would tolerate this behavior but Michel Stevens Group does. As a matter of fact, in my adult life, I have NEVER come across such unprofessional demeanor. They should all be fired and hire staff that want to work and have professional training on customer service. Because God knows these are a bunch of UNHAPPY GRADE SCHOOL GIRLS!!!
My plan is to secretly record them and let others know how they are talking to their clients because so one would ever believe what is going on at this location.
Apparently the main office has not addressed this serious matter and tolerates this nonsense.
Any kind posts here about the staff is not real… take my word for it!!!
Renters are PAYING clients and shouldn’t be treated in this manner.

I have never lived in an apartment before & was nervous about living in a rented space without true control over who comes & goes in my domain, as well as having neighbors very close by, but I have enjoyed my time here over the past year. I haven’t had any problems with management at all, & have found the staff to be quite helpful & easy to work with. If you are quiet & follow the rules, & are polite, you shouldn’t have any problems. I never did. People that complain about breaking the policy/​rules & then expecting exceptions to be granted are ridiculous. They walk you through your contact & are VERY clear about the rules, so there’s no reason to blame them if you can’t follow them. The property manager walked me through my entire contact item by item telling me what the rules were, & I haven’t had ANY problems & I’ve been here over a year.
One thing I really like is the fast response I get from the office any time I have a question, complaint, or need. I was worried about a delay in maintenance any time it would be needed, but that’s not the case here. Every time I’ve put in a request, it’s been taken care of the very same day, including a holiday.
I use my alarm every time I leave my apartment & have 2 dogs, so I haven’t had any problems with break-​ins.
My lease is up & I am staying here until I move out into a house because it’s been so nice here. Neighbors are quiet & keep to themselves for the most part, unless you reach out to them. The pool is awesome, too! Nice community, I am very happy here.

I am a resident at the Lakes at Cypresswood and the actual apartment is very nice! They are very clean and nice for what you pay. Maintenance staff is very professional and quick and pool amenities are very nice. Unfortunately my experience is a negative one but could have been avoided if there was a better management staff.
Every interaction I have had with the staff has been negative. Front office ladies care more about texting, eating or smoking then answering a quick question. The staff is so unfriendly/​obnoxious that it weighs more on the pros of actually living in a nice apartment complex.
My standards are by no means cater to my every need but more like a quick question, retrieve a package or ask when the printer will be working again. But every time I ask I get some sass answer from one of the staff members.

I’ve lived here for 13 months now (March 2012 — Present). I have had no issues whatsoever with the property, the front office, or maintenance. Whenever I have an issue I call the front office and they take care of it. The management company takes pride in their properties, ensuring quality both inside and out. Trash pick up 5 days a week, emergency on-​call maintenance for big problems, answering service available. Security is as good as it can be, with alarm systems in every unit. There are break ins occasionally, but the tenants find out when it happens and are urged to set alarms and lock units. There are courtesy officers living on the property. Though the property has a fire station in front of it and is close to the freeway, the units are pretty silent inside.
You pay for quality and amenities here. Not the most expensive complex in the area, but still pretty decently priced. I think the pricing is fair, but everyone has their own opinions about this. You can pay your rent online, which is another perk.

Most unfriendly staff to deal with. Not worth the price!!! A lot of break-​ins.
If it wasn’t for the pool it would get no stars!

The apartments at the lakes of cypresswood has very poor customer service. I went inside the office to inquire about getting a one bedroom apartment on the 1^st floor. There is a lady by the name of Tiffany. She is so rude. She asked me what was my price range and I told her what I was looking for and she looked at me and smiled. the she reply, you need to go down the road to our sister location and they might help you. then she turn around and walked back to her office. Talking about rude. eventhought I have a friend that lives in the apartment and she is paying less then me and this woman in the office wants to charge me so much more. the golf and poker nights and stuff are fun. buts its not worth my time going back and trying to get a apartment with them. the only nice people that work for that community is the maintance guys. they are fast and speedy when there is a problem. I have to give this apartment a one because of the Management.

Well I’m going to have to chime in my $.02.
Yup, my name’s Bryce, a lot of people in the complex probably remember me, I wasn’t easy to miss. I was the 1^st floor apartment by the pool closest to the gym. I won’t hide who I am as everything I say below is true and from an actual resident not a member of the staff. My experience was probably much differently viewed than others because I didn’t have any burglaries, the staff was nice to me, and my time living here was generally quite nice. Plus the fact that I’m pretty carefree and an optimist may have some sway haha
I even made friends with many of the residents who were equally as nice.
Staff:
I moved into a 2 bedroom by the front pool. It was brand new still, never been rented. When I got in, the apartment hadn’t been cleaned yet, so there was construction mess all over the apartment (screws in the carpet, drywall dust everywhere, paint speckles splattered all over the floor, sink, faucets, etc) Mentioning this to the staff they hired a cleaner to come in and sent someone in to get the paint splatter off. They even gave me some very nice perks for the inconvenience (yeah it was that bad of a mess). I’d say the manager Kathy has a very different way of managing, though over the years I came to like her style and enthusiasm. Because of my frequent visits to the office about the cleaning, I quickly came to know the whole staff. I’m sure they also hated me at first, but they were nice as could be and I’d say most were were like friends by the time I left. I was very sad to leave The Lakes but life took me back to California. The office did change staff quite a bit while I was there, and there were a couple gals that were less than ideal to deal with, but there were nice one’s I could deal with instead. The unfavorable didn’t last too long there anyway.
Service:
I had a few problems over the years (air-​conditioning went out, leaks, ants, etc) though after a quick online service request, someone was out the next day to fix it. The maintenance manager Johnny was terrific. His oldest son caused some trouble with his friends being noisy out by the pool for a while, but I believe he started working there too and since then all the problems with them went away.
Amenities:
I loved living here because of the amenities. The front pool is the best I’ve seen at any apartment complex. I’m in California now and there are no complexes with a pool like this one. Tanning ledges and beach entrance, volleyball net holes, two nice gas grills, and plenty of room to have the number of parties I had. Ok, so I don’t sound like an advertisement… it’s a given things break and wear down. The grills, they’re going to need maintenance, they broke a couple times. The pool furniture was obviously intended in make for residential not commercial use, which makes it look way nicer when new, but means they aren’t for use with hundreds of people, so when I left most of the pool chairs were in need of repair or replacement. And about the partying, yeah I ask forgiveness rather than permission and having had about 4 parties (holiday) inside the clubhouse, weekly poker nights in the clubhouse (5 – 15 people), and about 15 or more pool parties, I never had anyone coming down on me about having parties. There were a couple times I spent extra time cleaning up after my guests and others, but that’s the point, if you clean up after yourself and don’t leave things trashed for other guests (and don’t get out of control) then parties shouldn’t be an issue.
The golf simulator was never broken as far as I knew. Maybe these people just didn’t know how to boot it up’ The fact that the clubhouse was open 24hrs was quite awesome in itself and unheard of in most other complexes. A Saturday night of walking to the clubhouse to shoot some pool and play on the driving range was often a much better option than braving the drunken crowds and bumper car driving downtown.
I will say that the pool area looked like it was falling apart when I left. But if the management spent a little time cleaning up gum smashed in cracks, deteriorating furniture, and made sure the spa is up and running (it was broken/​shut down for a couple months in winter) then it would be worlds better. Also, the 10pm pool curfew, even on the weekends is ridiculous. On a side note: If you live by the pool, expect noise from the pool! If ya don’t like it, then move to another area of the complex and don’t complain and ruin it for those that actually want to enjoy the pool. You want a serene and quiet pool, then get a house with a pool. I had an idiot yelling from a balcony to shut up at 9pm, there were two of us sitting in the spa talking normal. Idiot.
… I have a bit more to add, though Unilocal has a max character limit and I’m long winded. Go to my full post to read the rest.

The Lakes at Cypresswood is a Michael Stevens property. For those of you who don’t know him, he owns a lot of apartments in the Houston, is credited with revitalizing Houston downtown area but unfortunately has recently passed away.
I’ve lived in these apartments for a year and a half now. I love it here. All my neighbors are friendly, courteous and even though there have been reported break-​ins I feel very safe living here. The management is very much on top of things, and they listen to you when you need an issue resolved.
The maintenance guys are awesome and always come the same or next day (weekends and holidays excluded, obviously).
They throw super bowl parties, Christmas parties, hold raffles for free stuff, free food and the staff does a great job at organizing events at the clubhouse.
Their gym is very clean and has all the machines and weights you need. The property is well maintained. You can see the maintenance guys doing their rounds every morning, picking up trash. The pools are always clean.
Pros:
— Interaction with management is pleasant and issues or concerns are handled promptly and with professionalism
— Each apartment has an alarm system
— Wired for Cat5 (good for media center, LAN parties) and U-​Verse services this area with 15Mbs high speed internet connection!
— Fridge disposes cold water and ice from the door
— Double sided stainless steel kitchen sink — nice touch
— Very well insulated: Stays cool in the summer and warm in the winter
— Maintenance requests are always handled on time
— Free (Comcast business high speed) Wi-​Fi in the clubhouse!
Cons:
— In the summer kids that do not live here would crash parties at our pool, sometimes going on until 2 a.m. This has been addressed but it was annoying at the time.
— The garage door has gotten stuck on me once
Overall, I’m glad to call the Lakes at Cypresswood my home